MBRGFR.com

I hate to leave negative reviews but unfortunately this was warranted. Please don’t use Master Builders Remodelers & Guaranteed Foundation Repairs! On 8/17, Master Builders Remodelers & Guaranteed Foundation Repairs (www. mbrgfr.com) came to our home to do foundation work. On 9/3, we noticed a sinkhole that was caused by a cut in the sprinkler line where the foundation work was done. While they did several repairs on the lines they damaged while they were there, they refused to come back and repair the damage that wasn’t noticed until later. They did not at all deny causing the damage, but refused to come back and fix it because they didn’t have a crew in the area. The example they used was that if they found diamonds or gold while doing the work, it would be ours, so the problem with the sprinkler line was ours. I don’t see how this applies to them not taking responsibility for the damage they created, damage that ironically would cause future foundation issues if not repaired. Very disappointed by the utter disregard to the property damage they caused. I do not recommend using this company since they will not rectify a problem they created. I’m hoping our realtor, who referred us to this company, will not recommend them going forward.

The job was verifiably substandard, when called out on their "life time warranty" all you get are excuses and weaseling out of their responsibility. they do not stand behind their work period.

Completed in 1 day

It went quite well. It turns out that I had a warranty with MBRGFR. They had leveled the house in 2010, a year before I moved in. A foundation repair is a multi-step process. MBRGFR sent out a plumbing company to perform a leak test. I failed the initial test because my sewer clean out was old and made out of cast iron and was leaking. They scheduled the plumbing company to come out and replace the sewer clean out. Once this work was completed the leak test was good. MBRGFR then scheduled with me to come out and add new concrete piers on the north west corner (front of the house) and to add some concrete to the existing piers on the west side of the house (NW corner). After this was completed, I was out of town for a week or so. MBRGFR and I scheduled the final leak test for May 1. The house / foundation passed the final leak test so the project was completed. I found the foundation crew and the plumbing crew to be quite knowledgeable and professional. The cost of the service ended up being $600 for the sewer clean out and $900 for the concrete pier work.

When I contacted the provider because I was having foundation issues, John Bays told me they would have to check the plumbing before they could send someone out to see if my issues were covered under my warranty. I asked him what was involved as far as time and money. He told me the plumber would have to meet me which was a separate visit from the warranty personnel. He stated this meant I would have to take off from work twice. I asked him about the total cost. He said there would be a $75.00 service fee if covered issues were found. I asked and he clearly stated there would be no cost otherwise. I scheduled an appointment with the plumber between 3-5 pm. I made arrangements to leave work early for our appointment. The plumber claims he came when I was not home and completed his work. Then I was told I needed to pay him $195.00 After weeks of trying to get in touch with John Bays again, I finally reached him and he denied not telling me about the plumber costs and he refuses to send anyone to look to see if I have a foundation problem until I pay this arbitrary fee. How can it possibly be a warranty if I have to pay $195.00 just to see if I am covered!

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The bank that owned my house fixed the foundation with MBR and got a lifetime warranty. I moved in a week after the work was done and when I walked around to the back of the house the hole that they dug up was left completely exposed. There were food leftovers and wrappers all around the area. The guy that came out a few days later to fill the hole told me to call them back if the hole opens up again. Less than a year later a hole opened up in the same place. After reading my warranty terms and conditions and seeing that it does not say anything about sinkholes I call them up to come fill it back up. It took them a few days to call me back and when they did the first person I spoke with said he can?t do anything but the guy that originally worked on the house a year ago could. The second guy was very rude and told me that their warranty does not cover sinkholes. He also told me that they expect sink holes to happen at least 2 or 3 times after they do the work. How about adding that to the terms and conditions?! If it?s something that you expect to happen so many times after you do the work don't you think that you should let people know? Also, make sure that your field guys are informed of this. For anyone that is looking for a foundation repair company I DO NOT recommends this company at all.

Shady, shady, shady. That is the best words I can come up with at this point to describe this company. We have a house on the market and the Realtor brought his own foundation specialist to look at our property for repairs. Found it a bit odd, but went with it. MBR inspected and came up with the idea we needed 10 piers done on one side of the house. Once we got the inspection report, it CLEARLY stated that the inspector didn't think our home was in need of repair at this time. Just for laughs I called 3 five star companies off of Angies List and Good Contractors list. All findings were the same as the inspector. Though there was slight movement, NONE of them thought it was in need of ANY repair at this time. Though MBR made it sound lucrative rolling the cost into closing, seems they didn't have a clue on what they were talking about. I'd def get OTHER opinions before doing business with anyone.

In 2010, my foundation shifted. MBR installed ten concrete piers under my house to try to level it. That cost me $3,500. The work was supposed to have a lifetime warranty. In 2012, my house shifted again. I called the company to come back look at it. But I had to call them 3 to 4 times before they actually called me back. But before they came over, they told me I had to get a plumbing test done to see if there was a leak under my house. The plumbing test cost me $325. There was a leak. Finally in April 2013, MBR installed five more piers and reinforced the existing piers they installed three years ago. The second foundation job cost me $2,300 plus $69. The $69 is for using my credit card. The house is finally leveled for now (May 2013). One of the reasons I won't recommend this company is it charged me a fee to use my credit. That fee can quickly add up. Having my foundation has already been costing me a fortune. The credit card fee is like adding salt to my wound. The quality of their work is mediocre. After they finished the work. The crew did not even bother cleaning up. They destroyed all my bushes and left mounts of dirt all over my yard.

1. 2002 - spent 3000 for piers on side and 1/2 of back. 2. 2008 - spent 2000 for rest of back of house. 3. 2012 - called and left word. Jason called back and left voicemail, never heard from them again. 4. Called back, without coming to inspect, they said I had to have a sewer certification 5. They sent plumber out, she put an air bladder and pump in the line. She had to keep running outside, because the "bladder wouldn't stay inflated," or the "pump wouldn't hold." on and on... 6. I got an email saying that there was some problem with the sewer drain, never had a problem before. 7. Used the outside faucet, and it flooded the front of the house. 8. Still refuse to come out and fix the opposite side of the house from any plumbing.

Their price was good, but the job they did was very poor. They were good to work with, but I had to have the job re-done by another company about a year later.

We recently purchased an early 1900s home in Fort Worth's historic Fairmount neighborhood. The centerline piers had sunk because of poor drainage towards the underside of the house. As a result, the center of the house was 6 inches off from the rest of the structure. MBR increased the number of piers, replaced the center beam, raised the lowered section and installed drains both in front and back of the house to carry water-flow away, so that it doesn't continue to settle towards the underside. They completed all of their work in two days. When, during the course of the work, they realized that there were a few other places that were low (but not alarmingly so) they fixed those sections as well, for no extra cost or materials charge. We would definitely recommend MBR again, and have already done so to friends who are considering buying older homes with the same set of problems that we encountered.

We did not end up needing to use this company, but my husband and I were very pleased with their communication with us while we were getting estimates on a house we considered buying. They were professional and very responsive. They came out quickly and communicated with us and our agent in a very timely manner. We had an independent engineer evaluate the foundation and MBR had the best price on the repairs. I HIGHLY recommend them. We would not hesitate to call them in a heartbeat for any foundation problems if we have any in the future.

The crew showed up on time. They had to jack hammer through my porch and sidewalk in three places to set some of the piers. The work itself seemed to go good. After the outside lift, the sales rep came back and informed me that they were going to need to reschedule to come back to add five additional piers inside the house, which would require jackhammering through the slab inside the house and would be an additional cost if I decided to do it. It started raining as the crew was finishing up and the foreman put plastic over the fresh concrete patches and told me to leave it for 24 hours. I hhad to go to Lowes that night in the rain and put 16 bags of top soil into the pier holes as they weren't packed or filled properly and caved in. When I removed the plastic 24 hours later, I discovered the plastic had gouged into the wet concrete and left indentations. The sales rep had been very up front that concrete work was not warrantied but I was still concerned about the quality of the repairs. I called the office to see about pricing and possibly scheduling the interior work and to see about the concrete repair and was told I needed to contact my sales rep. I left a voice message and got no reply. I finally reached him and scheduled an appointment, to which he never showed. I reached him and he did apologize but we were unable to connectthat day. In the end, I hired a third party engineer to evaluate the slab and his opinion is that no additional piers are needed. I will say that 2 of my 3 experiences with this company have been good and while this last round left a little to be desired, I would still feel comfortable using them based on my overall experiences.

MBR was recommended by our Real Estate Agent when we bought the house. MBR made recommendations for what needed to be done on the foundation. The work performed seemed fine when it was finished. Their engineering report indicated that they had done the work accordingly. However, we started seeing problems a few months later. The extent of our very bad experience came to light when we had an independent engineer review the state of the house due to all the cracks. We were informed by the engineer that the original engineer's report only indicated that MBR did the work they said they would... NOT that the foundation work recommended by MBR did everything that needed to be done under the house. We are now (June 2012) having several settling issues with MBR's orignal work and have asked them to correct the portion of their work covered under their warranty. They have asked for a new contract (and more money) to fix the work. It looks like we may have to sue to get our money back to get the correct work done. DO NOT USE THIS COMPANY

I first contacted MBR in October to regrade an area next to the foundation of a home, I had just purchased. Brian came out to look at the property and give an estimate. He told me me that I should wait until spring, since I would need to seed or place sod, otherwise it might wash away during the winter. I appreciated his honesty. I contacted them again in March and again Brian came out, gave an estimate and scheduled the work in two weeks. When the men from MBR came, there were two workers and a foreman. They worked all day from 8 a.m. to 5 p.m. I provided the sod from another company, which they cut to fit the regraded area. They worked hard and did a good job.