This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
We are a "Texas Family" owned and operated business. We have been in business over 25 years and we've built this company 1 customer at a time. We are "Dedicated to Quality" and we show it in everything we do. We send only State of Texas licensed Plumbers to your home, to ensure you get a well trained professional to service your home. We are available 24 hours a day, 7 days a week AND you'll never get an "Answering Service", you'll get a member of our staff who cares about your needs. We take great pride in the Company and our fellow employees, who are the best in the Plumbing industry. Whether they work in the field or the office, the people of Will's Plumbing & Testing Service not only make things happen, but make sure you, the customer, are happy. We are the #1 Rinnai Tankless Water Heater installers and warranty service providers. We also service & flush the systems we and others install. We also Repair, Service/Maintenance Rinnai, Navien, A.O. Smith, and many other tankless and storage type water heaters. Our Plumbers are dedicated to providing you the best in Service and Customer Satisfaction. Please call us at (210) 494-0991 in San Antonio and the surrounding areas, or find us on our website @ www.willsplumbing.com. We are an Award Winning Service Company on Angie's List since 2010 and we have been in business for over 17 years!! We have won Angie's List's highest awards in multiple categories for the last 6 years. We service customers in San Antonio and ALL surrounding counties. Additional emails: will@willsplumbing.com & info@willsplumbing.com.
Business highlights
26 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Services we offer
Residential & Commercial Plumbing. Water Heaters. Hydro-Jetting, Below-Foundation Tunneling. Sewer Pipe & Building Drain Repair & Replacement, Drain Testing, Leak Location. Sewer & Drain Cleaning. Sump Pumps. Gas Line Replacement. Gas Line Testing. Trenching & Excavation, Sewer line Replacement.
Found leak on a Sunday morning and called for service. Dispatcher explained there would be a $120 after-hours charge since it was Sunday. I agreed to charge and she dispatched technician to our house. Ten minutes after that the dispatcher called back and said that there would be an extra charge of $60 because we lived so far outside Loop 1604 (we are at Potranco & Hwy 211). This did not sit well with me but I needed service ASAP so I agreed. Dispatcher also told me that I could not use the Angie's List coupon for after-hours work. The coupon clearly states that it is good "365 days a year" so I printed it anyway and planned on giving it to the technician when he arrived. The technician (Mark) arrived shortly after and was simply awesome. Very professional and happy to come out and help us out regardless of it being a Sunday. He quickly diagnosed the problem as a faulty expansion tank and said he could fix it on the spot. Mark wrote up the estimate to show me exactly how much it would cost. He accepted the coupon and told me he was going to show it to his manager so that they understand it clearly says it is good anytime. Mark also waived the extra distance fee of $60 since he would be doing repair work. Total cost including parts and labor was $350, and that included the $120 after hours fee. After the repair, Mark answered all our questions and showed us how the rest of the unit looked. Great job Mark!!!
Description of Work: Replaced Expansion Tank on 75G Water Heather
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
KAREN G.
07/2018
5.0
plumbing, water heater repair
+ 0 more
Outstanding job! Josh was truly a joy to have in my home for the 7 long hours it takes to install one of these wonders. So happy to get a 10% discount for using Angie's List!! Really helped.
Description of Work: They installed a tankless water heater
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,300
Jaclyn M.
07/2018
5.0
plumbing
+ -1 more
Great, was able to get same day service. Everything was explained thoroughly. Definitely recommend their service.
Description of Work: Repair leaking water main line.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$330.57
Don C.
07/2018
5.0
plumbing
+ -1 more
It was excellent.... outstanding..... I was having a dishwasher delivered and when I went to shut off the water supply valve realized it was frozen shut and I could not turn it off; the delivery people were scheduled within 1 1/2 hours and it was my responsibility to ensure the valve was shut off. I called Will's Plumbing and got an immediate response; within 30 minutes Josh was at my door ready to replace the defective valve! Told him the situtation that the delivery people would be coming within an hour and he immediately replaced the valve with an updated version. Finishing before the delivery people arrived. Saved the day for me Josh,, Great work... and thanks again.
Description of Work: Replace frozen valve on dishwasher water supply
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$246
JO-ANN F.
06/2018
3.0
plumbing
+ -1 more
i was initially pleased with the work but should have checked the job more carefully the first problem occurred when the master bath started running on it's own. the same problem I hired them to fix. when I took the lid off the tank the tube just broke off at the base! We turnned the water off over night , I called them and to their credit they sent Mathew first thing on Saturday morning. However the other bathroom started to do the same thing and I opened the tank and discovered they had not replaced the flapper as requested. By now I was miffed and called them again they said they would get back to me right away but this time it took several hours. The manager called and offered me a deal they would replace both toilets blah, blah, blah..... When I explained that the guest bathroom toilet was only 2 years old she said she had been led to believe the toilets were much older. I was led to the company by the description on this site " A family owned business for ......". Pshaw! They are a company in business to make a profit only and I am very disappointed!
Description of Work: I hired them to replace the innards on both downstairs toilets.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$330
Response from Will's Plumbing & Testing Service
Our plumber and his apprentice initially went out on Tuesday 6/9/18 to look at two toilets. We ended up charging her $332.25 - $33.22 = $299.03 (Angie's List 10% discount) to replace a fill valve in one bathroom and a fill valve with flapper in the master bathroom and we gave her a 90 day warranty on the repairs. Apparently Friday night (6/8/18) the "flow tube" as she called it, had burst in the middle of the night and she was able to shut the water off. Our plumber returned Saturday 6/9/18 to see what had happened - plumber stated that the master bathroom flush valve "may" have broken when he installed the fill valve and flapper. He didn't charge her for the repair but collected a minimum $39.95 diagnosis fee (for coming out after hours/Saturday). My office then received a complaint from the home owner on Wednesday 6/13/2018. She stated that she had requested that our plumber replace the flapper in the guest toilet, not the master toilet. I reviewed our plumber's invoice and it clearly states that we replaced the master flapper. But, to keep the customer happy, I didn't argue with her, I had Matt go and replace the flapper at no additional charge. Prior to our plumber's arrival, I did offer the customer a full credit for the money she had spent with us to put towards two brand new toilets with stops, supplies, everything. I told her I understood her toilets were both pretty old. She corrected me and said that she didn't want to replace either of them, one was 30 years old but that one was only 2 years old. I told her that was fine, and to let me know within 30 days if she changes her mind. My quote to her to install two brand new toilets, this included all labor, materials and one year warranties would of been $677.42 (that's after her credit back). If you are proficient in plumbing materials and labor, you would agree that $677.42 for two brand new toilet installations which includes the toilets, is a heck of a deal! Either way, my company did our best to make the repairs needed and repairs she requested. We made every effort to make her happy and do a good job. I feel as a company we did above and beyond what a lot of my competitors would do. At the end of the day she was left with working toilets and warranties on our repairs. As for working for profit....we are a company and cannot work for charity. We are definitely in business to make money, which supports OUR FAMILY. When you hire us, you are not putting money into a large corporation with an owner who has three boats, two houses and doesn't care about his employees. When you hire us, you are putting money into the pockets of small business owners (and their employees) who have children in school, soccer, football and ballet lessons. I appreciate the review, this is how we learn from our experiences and mistakes. Best wishes, Samantha Gonzales
Dannella S.
05/2018
5.0
plumbing
+ -1 more
We had already spent 2 days going though everything Home Depot had to offer for our clogged drain. It continued to get worse until there was standing water in our tub and everything from all other sources (sinks, washer, toilet, etc) was pushing water up through the tub drain. I was worried we wouldn't be able to get anyone to come out on a Saturday. My initial call was around 8:30 am and went to voicemail, but as I was leaving a message they were calling me back. The woman who answered the phone was very polite and courteous. I explained our problem and she said she would call her plumber and call me back with a time. It was that simple. Marc was there within 2 hours. It turned out the clog was outside our house. I had taken the kids out of the house to keep them from flushing toilets and running water, so I wasn't home to see how it was resolved and can't speak to those specific items. What I can say is that our water usage was back to normal within 2 hours of Marc showing up. He also said that if we use their service in the future he would be the one to return unless it was another emergency call and another plumber was on call. I like that this company will send out the same person, as that helps keep things consistent and cuts down the time in explaining previous work. I hope I don't need a plumber for a long time, but when I do I will call Will's Plumbing again.
Description of Work: Cleared a drain clog that was out of our reach
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$380
Kim P.
05/2018
5.0
plumbing
+ -1 more
Went great, fixed the problem. Very pleasant to work with. Ended up replacing entire tank mechanism. Hard water had corroded our existing setup. Also replaced the refrigerator water line valve in the wall which had started leaking recently.
Description of Work: Toilet tank leak.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Scott C.
04/2018
5.0
plumbing, water heater repair
+ 0 more
Crew of two arrived on time at my house and worked about 6 to 7 hours removing a leaking 50-gallon water tank from my attic and replacing it with a tankless model. They were obviously very experienced at doing just this type of job, and did very fine work. This kind of job seems to require skills in many disciplines, including roofing, carpentry, electrical, natural gas plumbing, and of course, household water plumbing. Expensive, but the new equipment is great. I would recommend Will's plumbing to any homeowner.
Description of Work: replaced existing water heater in attic with tankless water heater
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
Robert S.
03/2018
5.0
plumbing
+ -1 more
Excellent!!! Will had total knowledge of my heTer and resolved it quickly and flushed my system for good measure. I would use him again and recommend him to anyone who wants a company that knows it’s business.
Description of Work: Troubleshoot my tankless water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$270
Charles B.
03/2018
5.0
plumbing
+ -1 more
He unclogged the blockage and set the flusher so that the clogging would not reoccur.
Description of Work: backed up toilet that I could not fix
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$150
Clayton K.
03/2018
5.0
plumbing
+ -1 more
Excellent. Everything was done on time and at the quoted cost.
Description of Work: Gas line tepair
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$3,000
Gary H.
02/2018
5.0
plumbing
+ -1 more
I called Monday morning, they offered an appointment that afternoon which I had to decline, so they scheduled for first thing Tuesday morning. The crew (Matt & Joseph) arrived before 9 am, gave me a list and cost of what needed to be done, then got to work. This is the 3rd time I've called Will's, and have been totally satisfied with their work each time.
Description of Work: Repaired leaky valve at toilet, installed new faucet on pedestal vanity.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rachael D.
02/2018
5.0
plumbing
+ -1 more
They were prompt, professional, knowledgeable, and got the job finished quickly. Would definitely hire again.
Description of Work: Valve replacement behind refrigerator
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$211
N B.
02/2018
5.0
plumbing, drain cleaning
+ 0 more
Evaluated, worked on problem and was very good at communicating step-by-step what issues were and options to resolve the problem. Very professional and friendly. Would definitely use again for any plumbing / drain related issues.
Description of Work: Restroom plumbing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lynn C.
02/2018
2.0
plumbing
+ -1 more
I could not believe a company with this ratin would go out to my rental property and TOTALLY miss a HUGE water leak in the walls of my kitchen. We had them go out and they tested for possible leaks. Josh called back stating there was no leak detected. We of course get a second opinion a day or so later. During that time the tenants started noticing water actively dripping from th recessed lights over the sink. Needless to say that portion of the ceiling and the entire right side of the wall was completely soaked due to a leak in the sub floor. This problem could have been address sooner had this tech found the leak when he came out. Poor service!!! We know there was damage already but tonthink we were about to pay this guy $600 just to cut in my wall and look to see if there was something else going on, cause “he” didn’t detect any leaks. They charged me for the service call and that was it!!!! We obviously didn’t go with this company and never will. Just wouldn’t trust them.
Description of Work: Test for possible water leak
Rating Category
Rating out of 5
professionalism
2.0
Response from Will's Plumbing & Testing Service
My plumber went to her rental property because the tenant had water seeping out from under the dishwasher and exterior wall. My plumber did a FREE pressure test on all the water lines and it passed, indicating there was no leaks on the homes water system. He left them a quote to perform a pin point and isolation to search for the "leaks" that "may" have come from the drains (sewer). A leak search is roughly $600.00, which would require cutting the sheet rock so we can expose the upstairs bathroom drains and see if the water is coming from the drains or we could confirm if the shower pan had become compromised. She did not approve the pin point and isolation we quoted, she got a second opinion, AFTER the leak had gotten worse and leaked through the ceiling, sub-floor, etc. Which would have been addresses during the pin point & isolation, and she may have avoided so much damage to her flooring, etc. Sounds like, the leak did come from her drainage system! We did collect the diagnosis fee of $39.95 for my plumber going out and visually assessing the situation and he performed a pressure test on the water system for no charge. I feel we did everything promptly, and did exactly what we said we would do. I'm so sorry if she feels the $600.00 for isolating the problem was to much. It was probably cheaper than all the damage she incurred. Sincerely, Samantha Gonzales
Mark C.
01/2018
5.0
plumbing
+ -1 more
Matt and Adrian were very friendly, knowledgeable and professional.
Description of Work: Hydro Static Test
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kelsi G.
01/2018
5.0
plumbing
+ -1 more
Matt & Derrick did a great job, fixed the clog in less than 5 minutes!
Description of Work: Tub drain clogged with a baby wash rag :)
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$178.1
trish W.
01/2018
5.0
plumbing
+ -1 more
very well. after inspection, no additional work needed to be done. but gave me an estimate for a faucet to be replaced in the near future -- and the amount I need to budget to have work done, and the supplies i need to buy (faucet that I like).
Description of Work: check sewer line
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Julie S.
01/2018
1.0
plumbing
+ -1 more
They entered my home with my two young children inside when they were supposed to meet me at my home. They were rude and threw out wet insulation from my grass area of front lawn. Rude and would never recommend or hire again
Description of Work: Bathroom plumbing
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Will's Plumbing & Testing Service
Thank you for leaving a review, I remember speaking with you over the phone in regards to this individual. Unfortunately that plumber was a new hire for us and he did not last long here at Will's Plumbing & Testing Service. We apologize for his demeanor and lack of respect while on your property. For this and other reasons we had to let this individual go. If you could ever give us a second chance in the future to send one of our veteran plumbers out we would really appreciate the opportunity to show you how we run our business. Either way, we truly appropriated your time, business and feedback regarding this service experience with us. When customers leave a review it helps us run our business. We cannot catch everything and with these reviews we can do a better job in training our employees. Thank you again for your feedback! Sam Gonzales, General Manager
Dean H.
12/2017
5.0
water heater repair
+ -1 more
Prompt. Professional. Instrumental in giving me the information I needed to choose between options. Very flexible in scheduling.
Description of Work: Replaced 80 Gal Water Heater with two 40 Gal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARIO F.
12/2017
5.0
excavators, plumbing
+ 0 more
Excellent. Mark has got to be one of the best employees at Will's. Having been in the service industry for 20+ years, I immediately was able to tell the pride that he takes in providing an outstanding service.
Description of Work: Repaired underground water leak.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Yolanda B.
11/2017
2.0
plumbing
+ -1 more
They said that there was no longer a leak. I paid for a service call, but had someone else come out the next day. The second company found and repaired the leak in the a/c pipe coming from the attic.
Description of Work: I needed a plumbing leak detected behind a wall that had already had the sheetrock removed.
Rating Category
Rating out of 5
value
2.0
responsiveness
4.0
punctuality
5.0
$40
Response from Will's Plumbing & Testing Service
I spoke with the customer and it appears our plumber could have been more thorough in his assessment of the problem. We were called out to check for a leak in an a/c condensate line. The technician (plumber) was told that an a/c company had been out and repaired a leak, but that they thought the line was still leaking. Our technician could not visually see any sign of leaking and the area had appeared to dry, so he recommended ESR (Emergency Services Restoration) to come out and remediate the damage. The customer called her a/c company back out and they found where there was another area where the a/c condensate was leaking. We do apologize for not being more thorough in our investigation and hope the customer will give us another opportunity to perform better. We do appreciate these reports. They help us better train, serve, and understand how we can improve as people and as a company. Thank you, W.S.
Helen W J.
11/2017
5.0
plumbing
+ -1 more
Wednesday before Thanksgiving and the kitchen sink is clogged! Will's Plumbing & Testing Service to the rescue!!! I called, and 30 minutes Josh was on his way!!! In no time he had the clog cleared, gave tips to prevent future problems, and had the Thanksgiving preparations were back on! Kudos to Josh for being personable and professional! Will definately use them for any plumbing needs.
Description of Work: Kitchen Sink Clog
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Will's Plumbing & Testing Service
Thank you for giving us the opportunity to help you during such an important holiday! We take great pride in our company and the service we provide. Please call us again should you need us. W.S.
Ernest V.
11/2017
5.0
plumbing
+ -1 more
Very well the technician gave me advise on how to maintian the system
Description of Work: They cleaned out my drains and septic tank
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$292
Response from Will's Plumbing & Testing Service
It's a dirty job, but someone has to do it! Thank you for choosing Will's Plumbing & Testing Service to take care of your plumbing problems. The people here work hard to provide Quality, Service, and Value to ALL our customers. W.S.
HAL F.
11/2017
5.0
plumbing
+ -1 more
They were prompt and professional. Had to use the mega drain router but got it fixed
Description of Work: Washing machine discharge backing up
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Water Filtration and Softening,
Natural Gas Lines,
Drain Pipe Installation,
Wells and Pumps,
Gas Logs,
Gas Grills,
Fireplaces,
Water Coolers
FAQ
Will's Plumbing & Testing Service is currently rated 4.8 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Will's Plumbing & Testing Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Will's Plumbing & Testing Service does not offer free project estimates.
Yes, Will's Plumbing & Testing Service offers eco-friendly accreditations.
Yes, Will's Plumbing & Testing Service offers a 10% senior discount.
Yes, Will's Plumbing & Testing Service offers emergency services.
Yes, Will's Plumbing & Testing Service offers warranties.
Will's Plumbing & Testing Service offers the following services: Residential & Commercial Plumbing. Water Heaters. Hydro-Jetting, Below-Foundation Tunneling. Sewer Pipe & Building Drain Repair & Replacement, Drain Testing, Leak Location. Sewer & Drain Cleaning. Sump Pumps. Gas Line Replacement. Gas Line Testing. Trenching & Excavation, Sewer line Replacement.