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Lupe's House Cleaning

4.2(
42
)

House Cleaning, Animal & House Sitting, Carpet Cleaning,

... +2 more

About us

We know for a basic service such as house cleaning we don’t expect to afford an arm and a leg to have it provided for us. We also know that we don’t want to waste our time, effort, and money for shabby work that completely makes us regret for searching for it in the first place. With Lupe’s House Cleaning we provide services that are convenient, highly affordable, and best in quality. We have been in business since 1999 and have made a number of lasting friendships with our clients. We value trust and reliability, and believe in nothing short of hard work. Our prices are competitively marked with a variety of solutions for your home cleaning needs, plus a customer service that will never let you down. Call us today or visit our website for a full list of services, reviews, and estimates with our personal estimate calculator.

Business highlights

26 years of trusted experience
Minority Owned & Operated
Se Habla Español

Services we offer

We provide the usual house cleaning services such as sweeping, dusting, mopping, vacuuming, disinfecting, and polishing. We apply these services to every room in your house, including underneath furniture and things you may have on tables and shelves. We literally clean everything you would like us to clean per type of cleaning you are interested in. We will empty your trash and much more.

Services we don't offer

Laundry service and high windows that require ladders.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.242 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
14%
3
10%
2
5%
1
12%
Rating CategoryRating out of 5
quality
4.4
value
4.2
professionalism
4.4
responsiveness
4.4
punctuality
4.5
Write a review
Showing 26-42 of 42 reviews
George W.
05/2017
4.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Deborah M.
03/2016
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
PAT D.
02/2016
4.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$100
Jacquelyn M.
12/2015
2.0
house cleaning
  + -1 more
.
Description of Work: I won't say anything further. Lupe stood in my own living room before leaving and told me she would be watching and I had better give her a good score!
Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0
Jacquelyn M.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: I cannot remember using this service. I am very old and if I used this service it was long ago. I would not use a house cleaning service again because I now have a caregiver who takes care of everything. I only reply to this request because Angie's List keeps e-mailing me. Some of the answers above are incorrect because there was no appropriate choice(such as I can't remember)available.
Rating CategoryRating out of 5
winston R.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: A great job | | |
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Manjula M.
06/2015
3.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
henry B.
04/2015
3.0
house cleaning
  + -1 more
unknown
Description of Work: arrived amost an hour late of scheduled time. Paid for a deep clean, not impressed. seem to miss a lot of things including the kitchen sink. would not hire again. Nice friendly people mediocre work at best.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0
$375
Response from Lupe's House Cleaning
Thank you for your comments, [Member name removed], and we sincerely apologize for not meeting your standards. We are sure that you are not the only one with such standards, therefore, we give more effort in ensuring that we meet our customers' expectations.
Linnea M.
04/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: She wanted $280.00 instead of $75.00. I did not realize that what is quoted on Angie's List is not the true cost.
Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$175
Response from Lupe's House Cleaning
We sincerely apologize for the price issue. We understand how inconvenient it was to be given a price that wasn't expected.
Nikesh V.
04/2015
1.0
house cleaning
  + -1 more
unknown
Description of Work: We bought a deal for complete house cleaning for $107. We set up the appointment for Mar 31 morning. They were around 2 hours late (they were in constant touch with us, but surely messed up our morning plans). When they arrived, they refused to honor the deal we purchased from Angieslist. They said there was some issue with angieslist website, and for the price we paid, they cannot do the complete house clean, hence will NOT clean window sills, blinds and other stuff that was specifically mentioned in the deal we bought. When we called angieslist, we were told that the only thing they can do is provide a refund. I understand that angieslist may have erroneously displayed this deal. But this was an issue between angieslist and Lupe's House Cleaning. It surely was not my mistake, so why should I have to suffer? If one of my potential customers came across the issue such as mine, I would honor this deal, and then work with angieslist to sort it out. I would not make an innocent customer pay for a potential misunderstanding between me and angieslist. By doing what they did, Lupe's Housing Cleaning has lost a potential long term customer. So I have requested a refund from angieslist, and would not do business with Lupe's House Cleaning again.
Rating CategoryRating out of 5
Response from Lupe's House Cleaning
Hi [Member Name Removed] , I sincerely apologize for not completing the job of cleaning your home. As a consumer and business owner, I understand that the trust between a service provider and customer is the most important aspect of the relationship. Therefore, I totally empathize with your resentment towards us. Although my explanation may not change your views, I would like to explain the situation, in which, you may disregard it all together. Months ago, we posted deals that were for deep cleaning services, we recently changed those deals to basic cleaning along with the pricing. To our disappointment, we realized that only the type of cleaning services and prices were changed, not the description of the services, thus putting us in a bind. You are right; this is not at all your fault or mistake. Lupe’s House Cleaning will be the greatest sufferer in this situation, and as anyone who commits a mistake should also admit to it; this is a lesson well learned. Thank you for your appraisal of Lupe’s House Cleaning.
Susie C.
02/2015
5.0
house cleaning
  + -1 more
,
Description of Work: Deep cleaning of whole house. They were a little over 30 min late, however Lupe did call right at 8 to say they were on their way. I think the house is cleaner than its ever been!She brought 2 other ladies with her and they were cleaning from the time they got here ubtil they left at about 1:30. Even my husband was pleased!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$285
Response from Lupe's House Cleaning
[removed member name], thank you for your review, and yes, I understand about being late is not satisfactory. Believe me, I'm not thrilled about it either. But, I am delighted that you liked our services. Thank you again.
Karen H.
05/2013
4.0
house cleaning
  + -1 more
Very well
Description of Work: Cleaned a house that had not been cleaned at all. It was a huge job
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Louis O.
05/2013
5.0
house cleaning
  + -1 more
Lupe is exactly what we were looking for. A nice lady to clean our home for a reasonable price. She brought two young women with her and supervised them very well. She knows what she's doing and she does it well. We will continue to use her and we recommend her highly.
Description of Work: General housecleaning; dust flat surfaces, lamps, fixtures; sweep and mop tile floors; vacuum carpeting and rugs; clean bathroom sinks, tub, shower; clean and polish kitchen granite counters, sink, stove, appliances.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
AMY M.
09/2012
5.0
house cleaning
  + -1 more
We have recently moved and had some painting/remodeling done that left every thing covered with a fine dust. They wiped down pretty much everything in about three and a half hours and left the house shining, literally. The floors felt so clean I went and washed my feet so I wouldn't get them dirty. We will definitely use them again.
Description of Work: The four person crew did an in-depth cleaning of our home 3500 square foot.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$380
Mario P.
08/2012
1.0
house cleaning
  + -1 more
Had an appointment with Lupe to come by and look over the house for a pricing agreement, was interested in hiring her but on the phone she seemed to be rushing with me as we discussed my needs for her services. Then we came to an agreement for us to meet and come by the house and look it over but she never showed up nor did she call. Just wonder what kind of service i would of received if I would of hired her to clean my house.
Description of Work: No services were performed.
Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0
Response from Lupe's House Cleaning
[member name removed] iam sorry if i hade an apoitment wiyh you but i just dont remember
BOB M.
07/2012
5.0
house cleaning
  + -1 more
She is very competitively priced. She did a good job and I would highly recommend her.
Description of Work: They cleaned a 2400 square foot house.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ROBERT B.
01/2012
5.0
house cleaning, pet sitters
  + 0 more
She is very reliable and honest. When we have gone out of town she has checked in on our animals. We knew that everything was taken care of and she saved us money from the veterinarian. We have been using her for the last four or five years every two weeks and she has done a great job. Her price is great and she is very punctual and professional as well.
Description of Work: This is for whole houseclean.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
    • 1
    • 2(current)

Contact information

2618 S Presa St ., San Antonio, TX 78210

http://mylupeshousecleaning.co

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded
Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

House Cleaning,
Animal & House Sitting,
Carpet Cleaning,
Pressure Washing,
Blind Cleaning

FAQ

Lupe's House Cleaning is currently rated 4.2 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Lupe's House Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Lupe's House Cleaning offers free project estimates.
No, Lupe's House Cleaning does not offer eco-friendly accreditations.
No, Lupe's House Cleaning does not offer a senior discount.
No, Lupe's House Cleaning does not offer emergency services.
Yes, Lupe's House Cleaning offers warranties.
Lupe's House Cleaning offers the following services: We provide the usual house cleaning services such as sweeping, dusting, mopping, vacuuming, disinfecting, and polishing. We apply these services to every room in your house, including underneath furniture and things you may have on tables and shelves. We literally clean everything you would like us to clean per type of cleaning you are interested in. We will empty your trash and much more.
Laundry service and high windows that require ladders.

Contact information

2618 S Presa St ., San Antonio, TX 78210

http://mylupeshousecleaning.co

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM