Bradley Landscaping

"Initially, the client repeatedly expressed verbally and via text that the project was on a "tight" budget from the commencement of the project. The client also had a previously negative experience with a handyman that was not able to complete the project the client initially requested. Our company not only repaired the mistakes of the prior work performed (i.e. fence), but also provided complimentary services, to include re-mulching of landscaping beds and additional plants at no cost. In reference to our estimate, not invoice, it stated a brief description of the project's details to include warranty of any landscaping (i.e. plants). The client also requested multiple change orders, which were not invoiced, due to her "budget" of the entire project. Our company also kept frequent communication with the client, to include various text messages and phone calls. After the client's project was completed, we humbly requested a positive review on Google, which took approximately 5 months to complete on the client's end (which was also removed by the client after recent communication did not appease her. Our recent communication with the client included correspondence that would accommodate to her requests (i.e. sod replacement in certain areas and some plant replacement at no cost). We mentioned to the client that there was no mention ever that our company would warrant all her landscaping plants for an entire lifetime - this was stated in our contract the client signed which stated that "all plants are guaranteed for 1-year if proper care is given (i.e. watering), to exclude freezing temperatures and flooding. The client fails to recall that she declined the option of installing an irrigation system to accommodate to all her new landscaping that was installed by our company; therefore, our company suggested soaker hoses as a temporary means of watering. Our communication with this client was concise and straight forward from the beginning. We attempted to resolve the issues and come to a fair agreement - she refused."

"First and foremost, we were not aware of or furnished with a "list" as proposed within your review. A maintenance contract was indeed mutually agreed upon with an itemized agenda which in fact contains a description of the services provided during routine scheduled maintenance visits (i.e. time off from work was never necessary and/or requested). In reference to the services contracted to the backyard, a natural flagstone patio along with turf/sod in specified areas was installed (as requested and agreed upon prior to project commencement) to accommodate to the requests for a "pet friendly" environment. On that note, the installation of an irrigation system was not installed by Bradley Landscaping and/or noted as a additional service as per services contracted. Moreover, in regards to the replacement of wood trim on the privacy fence, the existing wood trim was replaced, however the stain was in fact provided and purchased by the customer, as per customer request and services contracted. Furthermore, we regretfully express our apologies if any services contracted did not meet and/or exceed the customer's expectations at time of services; however any and ALL landscaping services that were rendered within your residence were explicitly discussed and mutually agreed upon prior to any project implementation, to include maintenance services and total projected costs. If miscommunication of services/cost was indeed a contributing factor of this review, Bradley Landscaping would have been more than willing to accommodate to further clarification of services contracted prior to project commencement."