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Horizon Auto Center
Alarm or Security System Installation, Alarm or Security System Repair, Alarm or Security System - Monitor,
About us
Dealership Alternative Horizon Auto Center is an independent, locally owned, auto maintenance and repair shop servicing all makes and models; specializing in Europeans. We've been serving the Rockwall and surrounding areas for the past 10 years! Award Winning In addition to being recognized by The Dallas Morning News and Repair Pal, our loyal customers have voted us Living Magazines “Best Auto Repair Shop” in Rockwall / Rowlett for the past 6 years. Considering that there are well over 100 auto repair facilities to choose from we are incredibly grateful and honored. Certified Staff When you bring your vehicle to Horizon Auto Center you can rest assured that you are in great hands with our 3 year/36,000 Mile Warranty, certified Female Friendly service advisers, and the highest level of ASE certified technicians in Rockwall. Our facility is equipped to handle anything from basic maintenance such as wheel alignments, oil changes, and vehicle inspections to major electrical issues, minor and major engine repair, on –car rotor cutting and more; specializing in European vehicles. One Stop Shop for Auto Services, Truck & Jeep Accessories In addition to serving Rockwall and surrounding communities with our top-notch auto services, we offer truck accessories. TX Truck Accessories is Rockwall’s only full-service truck and jeep accessory shop who offers numerous products through your favorite brands. Come check out our showroom to find the latest side steps, bed covers, lift kits, lights, tool boxes and more!
Business highlights
Emergency services offered
25 years of experience
Services we offer
& Filter, & Replace, & Suspension, 24-hr Towing, Air Conditioning, Battery, Belt & Hose, Brake & Rotor, Computer Diagnostics, Diagnostics, Diesel & Gasoline, Electrical, Emissions, Engine Service, Exhaust & Muffler, Fuel Injection, Heating, Lube, Nitrogen Tire Service, Oil, Power Steering, Preventive Maintenance, Radiator & Cooling System, Repair, Shocks, State Vehicle Inspection, Struts, Transmission & Drive Train, Underbody
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.675 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 9% | ||
| 7% | ||
| 3% | ||
| 1% |
Showing 1-25 of 75 reviews
Rick H.
Jan 2018
After the repair the light came on again after a week. I took it to another mechanic who found more leaks. This was my go to place even though they were expensive. Their main mechanic left and ever since this place has not been the same.
Margaret W.
Nov 2017
We have used horizon for many years. They are wonderful and perform very professional and super service.
Bobby B.
Jul 2017
The experience was great. Greeted promptly and very friendly. Updated about work thru texts. Notified immediately upon completion. Could not ask for more.
Rick H.
Jul 2017
I'm done with this place. Used them for years but most of the good mechanics have moved on and they are very expensive.
Johan H.
Jun 2017
I called them on a Friday and they were willing to let me schedule an appointment and come in on a Saturday. About 2 or 3 months ago I took it in for them to look at my A/C system because it had stopped blowing cold air, to get a windshield wiper pump replaced, and then also an oil change. When the air stopped blowing cold again here recently I called them back to find out what the heck is going on. I just paid for this. The guy was really friendly, I think his name was Heath, he was great. He was able to pull up my account immediately, because I accused him of me spending $1100 on the A/C system and he corrected me, which he was correct, it was only $600 I spent on it. There was a lot of work that was done. He said bring it in and we'll check it out and if it's something they replaced or they touched there won't be any cost to me but if there's something else we'll have to pay for it. It turned out it was and O-ring they installed, something was wrong with; the seal wasn't perfect or something so they lost cool air. They fixed it at no cost to me. They said bring it back in about 3 or 4 weeks to see if there's anything else where the sealant didn't quite stick; so fairly happy with them. It's rare.
Terry H.
Apr 2017
They do a very good job. It just takes too long sometimes, even for just an oil change, and car repair costs are just out of control these days.
Mark B.
Oct 2016
Great. Until son wrecked it a week later....
Michael R.
Mar 2016
unknown
Response from Horizon Auto Center
"Dear [Member Name Removed] I am so sorry to hear you are having an issue... I asked my guys if they had talked to you recently and no one can remember you calling us about the noise......... Our warranty program is excellent..... you can bring the car back to us, or you can have it warrantied at a Dallas location ( as we are in Rockwall and you are in Dallas) or if you have a problem any where in the country, you are covered at any one of almost 14,000 shops................I wish you would have called us so we can be of assistance to you directly.....Reading this review was the first time we heard of your issue..... You may well have an a/c compressor. Parts do fail sometimes and you are fully covered by our warranty.... However the noise could be a belt or a pulley. Since we have not seen the car in a year, we have no idea what the sound is or what is causing it.... So bottom line is that you are covered for any parts failure on the repair.... If you would bring the car to us, we will gladly remedy any situation with the compressor if it is defective... Your warranty on the compressor is good until April 29 of this year... Our number is 469-698-8585. Heath was your service adviser last year and would be happy to assist you with any problem you may have.... Ken Sterling, owner, Horizon Auto Center"
Margaret W.
Mar 2016
.
Response from Horizon Auto Center
"[Member Name Removed], thank you for taking the time to comment on our service...We are most grateful and happy you were satisfied with our service.. Ken Sterling, Horizon Auto Center, Rockwall's Finest Auto Repair and Auto Service"
Tyce M.
Feb 2016
unknown
Response from Horizon Auto Center
"[Member Name Removed] and [Member Name Removed], thank you for taking the time to comment on our service. You have been a friend of Horizon for years and we appreciate you. Ken Sterling, Horizon Auto Center, Rockwall's Finest Auto Repair and Auto Service"
James B.
Feb 2016
.
Response from Horizon Auto Center
"[Member Name Removed] , We appreciate the time you took to evaluate our service. We are most grateful and are very happy to have you as an Angie's List friend of Horizon. Ken Sterling, Horizon Auto Center, Rockwall's Finest Auto Repair and Auto Service"
James W.
Feb 2016
unknown
Response from Horizon Auto Center
"[Member Name Removed], thank you for taking the time to rate and review us. We are most grateful. Angie's List customers are some of our very best customers but we always strive to give everyone the same high degree of service and comfort. Ken Sterling, Horizon Auto Center, Rockwall's Finest Auto Repair and Auto Service"
Tom K.
Jan 2016
unknown
Response from Horizon Auto Center
"[Member Name Removed], thank your for taking the time to rate our service on Angie's List. It is always our goal to provide high quality service and customer care to all of our customer, but we do so much appreciate our Angie's List customers. Ken Sterling, Horizon Auto Center, Rockwall's Finest Auto Repair and Auto Service"
Willie N.
Nov 2015
unknown
Response from Horizon Auto Center
"[Member Name Removed], thank you for taking the time to comment on our service via Angie's List... We appreciate the trust you place in us, especially with the large repair order you had. We are most grateful...Ken Sterling, Horizon Auto Center, Rockwall's Finest Auto Repair and Auto Service"
Margaret W.
Nov 2015
unknown
Response from Horizon Auto Center
"[member name removed], thank you for the kind words. We appreciate the faith you have placed in us for so many years.. It is our goal to make sure all our clients are satisfied, even for simple things like air in tires... Ken Sterling, Horizon Auto Center, Rockwall's Finest Auto Repair and Auto Service"
Dave W.
Sep 2015
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Response from Horizon Auto Center
"[Member name], thank you for taking the time to comment on us with Angie's List..We try to treat all customers the same and are very grateful for Angie's List customers who have a choice of any auto repair location to assist them. We are very grateful Ken Sterling, Horizon Auto Center, Rockwall's Finest Auto Repair and Auto Service"
Michael R.
Jun 2015
unknown
Response from Horizon Auto Center
"(removed member name), Thank your for taking the time to review and rate us.. I am very happy when customers share their opinion of us... I see that the issue where we fell down for you was price. It is unfortunate that you had this experience, but it was a complete AC system replacement. The parts are expensive and it was a lot of labor. Our prices are generally in line with the community on an apples to apples comparison. I regret that it was that much for your sake... I noticed this was your first visit to us and you came all the way from Dallas. My name is Ken Sterling and I am the owner of the company. If we can ever be of service again please let me know at 469-698-8585. Please remember our repairs carry a nationwide warranty. If you ever travel and need a repair to the work we did, just call us, or your nearest NAPA auto center (there are almost 14,000 of them) and your repair will be covered. Again, thanks for taking the time to comment on us at Angie's List. Ken Sterling"
Tom K.
Jan 2015
unknown
Response from Horizon Auto Center
"(Member name removed), Thank you for taking the time to rate and review us. We appreciate all of our clients and especially very loyal folks like you. I hope you and your family have a great 2015. Ken Sterling, Horizon Auto Center, Rockwall TX"
Brett W.
Nov 2014
We had a great experience. We walked away without paying a dime... they checked our car over before we took it on a trip. They were very up front and honest. There was only one problem that was found with our vehicle. They gave us the "worst case scenario" and were fine with us waiting to have it repaired. The men were very professional and knowledgeable. WE will be back. Thank you.
Response from Horizon Auto Center
"[member name removed], Thank you so much for the kind review... Vince is a very straight forward and honest guy, as are all of our service advisers. We are very happy you came to visit us for the first time... We will be here when your car actually needs repairs.. we are not in a hurry.. Hope your trip went well... Best Regards, Ken Sterling, Horizon Auto Center"
Deborah H.
Nov 2014
They are great.
Response from Horizon Auto Center
"[member name removed], Thanks for taking the time to review and rate us... We are most grateful for the loyalty you have always shown us.. We appreciate you and will always do our best to provide the very best service possible. Ken Sterling, Horizon Auto Center."
Robyn F.
Sep 2014
Went well. All work preformed a day. Very pleased with work preformed and the staff are very nice and informative.
Response from Horizon Auto Center
"[member name removed], Thank you for the very nice review. I know your Mini Cooper had been parked quite a while after someone told you it would a big job to repair the oil leak. We are very glad we were about to fix that part for just a couple hundred dollars. We are most grateful you found us and appreciate you allowing us to assist you. Thanks, Ken Sterling, Horizon Auto Center."
Joshua C.
Jul 2014
unknown
Response from Horizon Auto Center
"[Member name removed], I am not sure what your issue with us is. There were no comments. The one and only time I show you were in for service was November 6, 2011 at 12:27 pm. At that time all we did was to replace a small hose on the windshield washer and change the oil in your 2008 BMW. I looked for the possibility that maybe the date you mentioned was in someone else's name. I have 4 people with your last name and none of them have your address. If I can address any issue you may have, please call me personally, Ken Sterling, owner, at the shop 469-698-8585 or on my cell phone at 817-475-5049. I would very much like to speak with you. Thanks, Ken"
John M.
Jun 2014
unknown
Response from Horizon Auto Center
"[member name removed], Thank you for taking the time to rate and review us.. We appreciate the kind words. Please know we are here are all or your car and truck needs... Ken Sterling, owner, Horizon Auto Center"
Jack N.
Jun 2014
Both my wife and myself had contact with Horizon over several days. I am familiar with cars, but my wife is not. Individually, we talked with Horizon and individually we each felt like the person we dealt with was short with us and rude. We were also stunned at the cost to have the Check Engine code checked out. The price for the catalytic converter
/ exhaust work was also overpriced, but at least they recommend that we check with CleanAirTexas to get a credit (which was good thing for Horizon). We had to pay over and above that to complete all the work. If we had not felt loyalty to them for at least suggesting the credit, we would have gone elsewhere. We had quotes that were far less for the work. The check engine light mystery never did get solved. They wanted MORE money for a smoke test before they would consider even looking further. Horizon is very good about post-visit contact (you will be on their marketing lists for life) and was nice and friendly at pick-up of the vehicle. We have since taken our cars to other auto places that are far less expensive (for brakes, starter, oil changes), however, we may consider using them again if we had transmission or engine rebuilt that we needed.
/ exhaust work was also overpriced, but at least they recommend that we check with CleanAirTexas to get a credit (which was good thing for Horizon). We had to pay over and above that to complete all the work. If we had not felt loyalty to them for at least suggesting the credit, we would have gone elsewhere. We had quotes that were far less for the work. The check engine light mystery never did get solved. They wanted MORE money for a smoke test before they would consider even looking further. Horizon is very good about post-visit contact (you will be on their marketing lists for life) and was nice and friendly at pick-up of the vehicle. We have since taken our cars to other auto places that are far less expensive (for brakes, starter, oil changes), however, we may consider using them again if we had transmission or engine rebuilt that we needed.
Response from Horizon Auto Center
"Thank you for your comments...However I am a bit confused... You commented we were rude. Heath basically walked you though the process of getting your car repaired and having more than 2/3 of it paid for by the state.... We started talking to you back on February 3. We went back and forth a few times helping you get all the paperwork necessary to get the Air Check Texas grant. You ended up paying about $220 out of a bill of $820 over the two visits to the shop..... We thought we were being very helpful with you, just like we try to do with all of our customers.. Air Check Texas paid $600 of your bill.... Regarding the price of the repair...we only put on original equipment or better parts. There are many shops which will install a generic catalytic for somewhere around $300 or less... We have looked at these generic products but if they are not made for a specific vehicle they can cause the vehicle to run inefficiently and possibly cause engine damage. We simply will not put on these types of generic products... If that is the price we are being compared to then we will never look good... It is the same way for brakes for example. Some shops put on brakes pads they pay $8 for. Most of our brakes pads cost us 6 or 7 times that amount. But ours do not create dust, seldom squeak, perform better, and last longer. It is just the way we choose to do business...We make far less margin on many products but we only put on the parts which are supposed to go on the vehicle.... ..............again I regret if you think we were rude, that is never our intent... In this case, remember we worked with you for over 3 weeks to help you get the repair paid for by the state. Please call me if you have any questions, Ken Sterling, Owner, Horizon Auto Center, 469-698-8585"
Julie D.
May 2014
I would not take my auto to this place for repairs if you have a diesel engine. I went in for an AC Repair and was told I needed a major engine repair that would cost 6K. I said no thanks and just left with having AC Repaired. The next day the AC was not working correctly again. I took my auto to the dealership service shop where they repaired and the AC and told me that Horizon Auto gave me bad information on the major engine repair, as it is not needed. I wish I had just taken my auto to the dealership in the first place.
Response from Horizon Auto Center
"(removed member name), To try to reply to your evaluation. We did a small repair to AC system and an oil change. Your truck had 105K miles, which is very little for that engine. A lot of the recommended repairs were brakes and shocks and a transmission flush.. The work we recommended was all preventative maintenance. Your turbo is leaking oil. It is showing up at the front of the intercooler.. We took you and showed you the oil all over the front of the intercooler.. We did not tell you that this repair was urgent. Our technician and our service adviser talked to you and said you will have a problem somewhere down the road. We never implicated that the work needed to be done now. It was for future awareness... As far as the AC not working, we would have been happy to see the issue the next day. All we put on, in terms or repairs, was a $14 service port. That was the only leak showing with an electronic "sniffer"...That was a very evident problem but with any AC system there could be a small leak elsewhere. We did put dye into the system which will allow us to visibly see any other leaks after the truck was driven for a while. We told you we did that and if there was any problem to let us know... When you left, my guys said you were very happy and grateful for showing you the problems.. We never told you the engine had any problems.. All we told you was that leaking turbos are very common problems and you will need to address it at some point. Had you simply called us we could have addressed any other AC problem as we discussed with you after having put the dye in. I am very sorry you had any issue. It is never convenient .. Please call me personally at 469-498-8585 if you have any issues I can help you with. Ken Sterling, Owner, Horizon Auto Center....."
Licensing
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FAQ
Horizon Auto Center is currently rated 4.6 overall out of 5.
Horizon Auto Center accepts the following forms of payment: CreditCard
No, Horizon Auto Center does not offer free project estimates.
No, Horizon Auto Center does not offer eco-friendly accreditations.
No, Horizon Auto Center does not offer a senior discount.
Yes, Horizon Auto Center offers emergency services.
No, Horizon Auto Center does not offer warranties.