B & B Maids Service Inc

House Cleaning, Floor Cleaning and Waxing, Carpet Cleaning,

About us

BBM Services is a family-owned Business that has been serving the DFW and surrounding areas since 2005. Our goal is to provide reliable quality and affordable solutions for every home, business and institution we service. Whether you need a one-time cleaning, move-in/out, standard or deep cleaning we are here for you. Also, if you need anything fixed or remodeled, BBM is your one-stop destination. Connect with us today and we'll be more than happy to partner with you!

Business highlights

20 years of trusted experience
Se Habla Español
Family Owned & Operated
Emergency Services Offered

Services we offer

House, Office, Commercial & Janitorial Cleaning Services - Floor Maintenance, Carpet Cleaning, Windows Cleaning, Post-Construction, Move In & Out & Deep Cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
CreditCard

Photos of past projects

Reviews

4.5764 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
12%
3
8%
2
3%
1
3%


Rating CategoryRating out of 5
quality
4.5
value
4.5
professionalism
4.7
responsiveness
4.7
punctuality
4.6

Filter reviews by category

Showing 226-250 of 764 reviews

Alyce S.
11/2015
5.0
house cleaning, floor cleaning
  + 0 more
Two people came they were on time, they cleaned the baseboards, the ceiling fans, the blinds, the bathrooms, cleaned the floors, and dusted. They also put clean sheets on the bed. They were very courteous, and fast and did a great job. I would use them again. Another service had a 80 special, but they were booked, thats why I gave a b on price. Was worth the money spent.
Description of Work: house cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Response from B & B Maids Service Inc
Hi Member, Thank you so much for your input. It is makes us very happy when our clients are 100% satisfied. Thank you again for your review. Have a great holiday. Allan

Eliza O.
11/2015
5.0
house cleaning
  + -1 more
It went very well. The oven looked amazing after she was done cleaning it! Everything looked great and we would use this service again.
Description of Work: They cleaned the house we were renting after we moved out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from B & B Maids Service Inc
Hi Member, Thank you so much for the input. It makes us very happy when our client is 100% satisfied. Thank you and Happy Thanksgiving Allan

Delores O.
11/2015
4.0
house cleaning
  + -1 more
Cleaned my whole house. The employee was on time and nice. Two things though. When she started she started fast, But after a while she was on her phone on a bit longer than she should be if you are on a job plus she was kinda loud too. I wasn't too bothered until she went over her allocated time. She spoke to me about it and charged me only $15 for the extra 30 minutes. That was supposed to be tip money but o well. So far, service was just ok. I would use again but i feel I can get better.
Description of Work: Cleaning services

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Response from B & B Maids Service Inc
Hello Member, Thank you so much for your feedback. It is very important for us. We are going to talk with her and make sure this wont happen again. We appreciate your comments. Thank you and happy holiday. Allan

Christopher H.
11/2015
4.0
house cleaning
  + -1 more
Most of the cleaning was great. There were some doorways and light fixtures that were missed and still had cobwebs and dust. The two ladies overlooked some details and it felt rushed. They did not allow time for my wife to look over the cleaning before leaving. Professionalism get a 'C' for the unprofessional comment made about my wife because they assumed she didn't understand them talking Spanish.
Description of Work: Whole home deep cleaning

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$250

Response from B & B Maids Service Inc
Hello Member, Thank you so much for the feedback. It is very important for us. We do appreciate your comments and we going to take the right steps to fix this matter. I do apologize for what happen. However, we already talk with the crew and they mention that they did not say anything about your wife. They said, that she was there all the time working around the house. I am sorry the miscommunication. We always encourage our clients to call in 24 hours, so we can go back. I do apologize once again for the misunderstanding. Thank you and happy holiday. Allan

Tanya T.
11/2015
5.0
house cleaning
  + -1 more
The deep cleaning was great. Not so much for the weekly cleaning
Description of Work: deep clean

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from B & B Maids Service Inc
Hi Member, Thank you so much for the great review. We do appreciate you business. We only did a couple cleaning after the initial. We always try to explain our clients that is the learn process until we understand how to clean the way the clients likes. Thank you so much Allan

Deborah W.
11/2015
2.0
house cleaning
  + -1 more
I cancelled my first appt. within the 24 hour guidelines, but they showed up anyway. I rescheduled and they were very late. No one called to see how it went, which is unfortunate, because they didn't do a very good job. I've since found a very reliable company that does superior work.
Description of Work: Was supposed to be a deep clean. Not.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$240

Response from B & B Maids Service Inc
Dear Customer, Thank you for your feedback. You state that you called us to cancel the first appointment within the 24 hours window, but we did not receive your voice message. Even though we were at your home we did not mind rescheduling to another day. Unfortunately emergencies happen and we were late for the second appointment, but we did let you know that we were running late. We always go back to the customer's home anytime they calls us to let us know that we missed cleaning anything or they were not happy with part of the cleaning. I believe there were a few misunderstanding and I apologize for that. We've been in business for more than 10 years and we still have customer from when we first started. We are a very reliable company who always prioritize the customer and have built this business with hardwork and honesty. Have a great day, Allan Nascimento.

mary C.
11/2015
5.0
house cleaning
  + -1 more
Very good service. Staff was friendly.
Description of Work: Clean blinds and baseboard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

Response from B & B Maids Service Inc
Thank you so much for the great review. Have a wonderful day. Allan

elizabeth S.
11/2015
5.0
house cleaning
  + -1 more
It went great! This is the 3rd company that I have had clean the house. I was looking for somebody that was available Fridays and they are. Oralia has been my contact by phone. Nice and answered all my questions. Maria cleaned the house today. She was on time and was very thorough. Even cleared some spiderwebs that were in a picture window above a door that the previous 2 missed! She did not speak English but my husband speaks Spanish so this was not a problem. She is now scheduled for weekly service.
Description of Work: General clean of our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$127

Response from B & B Maids Service Inc
Hi Member, Thank you so much for your imput. We do appreciate your great review. We always encourage our clients to call if they couldn't communicate with the cleaner. We are glad that your husband speak spanish. Thank you so much and have a great day. Allan

Laura L.
11/2015
4.0
house cleaning
  + -1 more
In some ways this was very good and in some ways it was not so good. They didn’t sweep or vacuum the floor. I think I was a lot of money. They didn’t do a table.
Description of Work: They did house cleaning.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Response from B & B Maids Service Inc
Hello Member, Thank you so much for the feedback. It is very important for us. We always go back to the customer's home anytime they calls us to let us know that we missed cleaning anything or they were not happy with part of the cleaning. I believe there were a few misunderstanding and I apologize for that. Have a great day, Allan Nascimento.

APRIL S.
11/2015
5.0
house cleaning
  + -1 more
Carma did a great job. Original appointment was to begin at 8-9 am. Called Oriela and it was told it had been moved to 11-12 pm. Prefer to be informed by office of change prior!
Description of Work: Home "deep" clean.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$179

Response from B & B Maids Service Inc
Hi Member, Thank you so much for the input. It's really help us to improve. We working on new software systems for avoiding any mistakes. Thank you so much again for understanding. Have a great day. Allan

Charles B.
11/2015
5.0
house cleaning
  + -1 more
Girl was on time, she did a great job, she was also very nice.
Description of Work: House cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from B & B Maids Service Inc
Hello Member, Thank you so much for such a great review about our company. We are glad that you like the job. Have a nice day. Allan

Laura A.
11/2015
3.0
house cleaning
  + -1 more
It was a disaster! We never knew if anyone was going to show up and we wanted the same lady to come every week but were promised one thing and given another. One housekeeper showed up 2 hours late and brought her Taco Bell to eat here.
Description of Work: I asked for a single cleaner once a week that could begin a career with our family. The maid service seemed reliable so we gave it a try.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
2.0

$100

Response from B & B Maids Service Inc
Hello Member, Thank you so much for your feedback. It is very important for us. We understand the first employee was not a good fit and we did apologize. However we have another one that serve your home for almost two year and was very consistent on the schedule. Thank you for your business. Allan

Robin C.
11/2015
5.0
house cleaning
  + -1 more
The team showed up on time and did w wonderful job!!! Will definitely use their services again!
Description of Work: Deep Cleen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from B & B Maids Service Inc
Hi Member, Thank you so much for taking the time to review us. We appreciate you as a client. Have a wonderful day Allan

Susana C.
11/2015
5.0
house cleaning
  + -1 more
They did a great job. Only issue was with regards to scheduling. They told me one time and didn't get there until much later. Otherwise very pleased with their work.
Description of Work: Cleaned entire house after moving out

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$179

Response from B & B Maids Service Inc
Hello Member, Thank you so much for your feedback. We appreciate you to take the time and review us. We always try very hard to monitor the crew, but sometimes we have delay. Thank you to understanding. Have a great day. Allan

Jon D.
11/2015
5.0
house cleaning
  + -1 more
I'm very happy with the job that they did. They did a phenomenal job on my home, and I couldn't be happier. I'm thinking of using them on a monthly basis from now on.
Description of Work: Provided 4 hours of housecleaning details.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Response from B & B Maids Service Inc
Hi Member, Thank you so much for such a great review about our company. We appreciate you as a client. Have a great day. Allan

Sheldon A.
10/2015
5.0
house cleaning
  + -1 more
they were able to schedule me last minute which was appreciated. there was some confusion and miscommunication about scheduling between staff but it all got sorted out in a timely manner. the window they gave me was between 11-1, i was told they would call me when they were on their way(i needed to run over from the office) and i did not hear from them until 1:15 after calling both phone numbers provided twice. when i did here from them, they were at the condo, not on their way. the cleaners were difficult to communicate with and i had to call the operator to be sure they knew what i wanted them to clean. it took them 4 hours to clean a completely empty condo. the baseboards were not cleaned but everything else looked and smelled fantastic. the only reason i didn't make a big deal about the baseboards is because we are having the place painted. Overall, it was convenient and pretty well done. good enough but would look for someone different in the future.
Description of Work: Cleaned my empty condo to get it ready for new renters

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$179

Response from B & B Maids Service Inc
Hi Member, Thank you so much for the great feedback. It's very important for us. We are growing company and learn from our mistake. We always try to help our clients and find a new ways for a better comunication. We did not know it was a empty house until we got there. It was a very short notice that we did accommodate. I am glad everything went well. Thank you again for the feedback Have a nice day Allan

Kristi P.
10/2015
5.0
house cleaning
  + -1 more
We still needed 1 more hr to really do everything but they worked the whole time, very productive they were here 5 hrs.
Description of Work: They cleaned everywhere I asked - had a good attitude.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$378

Response from B & B Maids Service Inc
Hi Member, Thank you so much for such nice review. It's makes us very happy when our clients are 100% satisfied. Have a great day. Allan

Wendy B.
10/2015
5.0
house cleaning
  + -1 more
Excellent service cleaned as needed dusting. Looking forward to working with them in the future.
Description of Work: Cleaned house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from B & B Maids Service Inc
Hello Member, Thank you so much for such a nice review about our company. It's make us very happy. Have a wonderful day. Allan

Lynn L.
10/2015
3.0
house cleaning
  + -1 more
I think they did a pretty good job. They missed a few things. Originally I'd bought from them a deep clean but then I sold the house. Then they did a cleanup for me and then I emailed them a week ago and asked them what the extra charge would be but she never responded to that other than to schedule a cleaning. Then she called me Monday morning and said that would be an extra 250 dollars. I was a little surprised. They were there no more than 6 hours and they did a fairly decent job on the blinds, they missed the chandelier in the kitchen, the base boards looked like they had been wiped down, they weren't clean. I thought I was paying a premium price for a premium job but they really didn't do what I thought they could do. They were pricey. They were very responsive. I really wasn't pleased with them at all.
Description of Work: They did house cleaning.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$430

Response from B & B Maids Service Inc
Hi Member, Thank you so much for you feedback. It is very important for us. We are growing company an learn from our mistakes. We do apologize for the misunderstanding regarding the email. We did get a little be surprise on the condition of the house when we arrived. We always ask the clients to call us for the feedback before, so we can avoid any bed review. Thank you so much and we do appreciate the second chance. Allan

Don M.
10/2015
5.0
house cleaning
  + -1 more
Did an excellent job. We are getting our home ready to sell and they made it look great!! Thanks!
Description of Work: Cleaned 2600 sqaure foot home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from B & B Maids Service Inc
Hello Member, Thank you so much for your great review. We apreciate you as client. Thank you and have a great day. Allan

Shay S.
10/2015
1.0
house cleaning
  + -1 more
We ordered and paid for 4 hours of cleaning on their cleaning services. All was great and when they got here they did good work and left after 2 hours. Saying they did what was requested. When We tried to communicate they did not speak much english so we called the office where she did not speak much english so communicating was difficult. They said they sent two people each worked 2 hours for 4 hours. Well they did not even touch the main reason we ordered the service. So if they sent 4 people they would of left in a hour. I think 4 hours is plenty of time with whats we paid. We will not be using them again due to the fact when we called to talk it over they basically would not respond. I asked for the Contact: Allan Nascimento (972) 850-7935 [email protected] but he was on other line and after I asked to hold I was basically brushed off. I called his cell and no one answered. Basically a bait and switch!!!
Description of Work: General House Cleaning

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$129

Response from B & B Maids Service Inc
Hello Member, Thank you so much for your feedback. It is very important for us. I really apologize for any misunderstanding, but the promotion is very self explanatory. The description of the deal states : "Valid for four continuous hours on same visit only -- can be any combination of workers totaling four labor hours." We sent a team of 2 people of 2 hours. It is true that our crew did not speak English and we are in the process of hiring English speaking employees for the field, however; our office employees do speak English well. We did not brushed you off, as we treat all our customers with respect; our employee was trying to explain to you the description of the deal, but you were not willing to understand that the job was completed as we promised. Also, I could not talk to you the time you first called because I was on a web seminar, however I called you back right after I finished. I did show you the description on the deal and you kept saying a bait and switch! Unfortunately I disagree with you. We work with honesty and we are very proud to be on Angie's List with high standards and integrity. Have a great day, Allan Nascimento.

Jeri S.
10/2015
5.0
house cleaning
  + -1 more
Everything went well. The only challenge was that the oven cleaner was not completely removed when the ovens were finished. I turned one oven on a few days later and there was a strong chemical smell. I ended up going back in and washing and wiping the ovens and all racks down again. My ovens get little use so it was not a tough clean, but it would have been an inconvenience if I were entertaining.
Description of Work: Standard housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$180

Response from B & B Maids Service Inc
Hello Member, Thank you so much for your feedback. It is very important for us. We still learn and we apreciate your comment about the oven. Thank you very much. Allan

David C.
10/2015
3.0
house cleaning
  + -1 more
This is a follow up to my original review. I gave these girls praise for the deep cleaning they performed a couple weeks ago. I brought them back to do regular cleanings and it was a complete 180. The crew that came this time rushed through everything. They moved furniture, rugs, etc. to clean around then left everything out of place. They did not empty all the trash, did not dust ceiling fans, did not even wipe down the countertops. Just standard basic cleaning tasks were left undone. I requested that they send them back today to finish the cleaning properly. I ended up coming home to a pile of dirty dishes, a sticky residue on my floors and more of the same half a$$ sloppy work. Feel like I was given the bait and switch tactic. I'm going to give them one more opportunity to clean my house properly, so there will be a follow-up to this review.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$130

Response from B & B Maids Service Inc
Hello Member, Thank you so much for your feedback. It is very important for us. We do apologize and we do understand your frustration.Please understand that we are growing company and learn from our mistake. We are trying very hard to improve our communication with the employees so we can avoid any issues. Thanks again and we do appreciate for the second chance. Have a great weekend Allan

Janna H.
10/2015
5.0
house cleaning
  + -1 more
Here a little over 4 hours, worked very hard the entire time. They were one hour late but once they got here, they worked non stop. I was concerned when they didn't show up on time but then my feelings changed when I saw how hard they were willing to work in the time they had. Overall, very good job!
Description of Work: Deep clean 2100 sq ft house. Baseboards, blinds. dust, vacuum, deep cleaned bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$199

Response from B & B Maids Service Inc
Hello Member, Thank you so much for such a great review about our company. We apreciate you as a client. We try very hard to keep every appointment on time. Thank you so much and have a great weekend. Allan

Lisa W.
10/2015
5.0
house cleaning
  + -1 more
wonderful.. very detail cleaning. Worked fast but thorough. the only slight difficulty was that they spoke only slight amount of English, but we were able to get the points across.
Description of Work: Cleaned top to bottom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from B & B Maids Service Inc
Hi Member, Thank you so much for such a great review. We have try it very hard do find ways to improve our comunitaction. Thanks again Have a great one. Allan

Contact information

6505 W Park Blvd Ste 306-254, Plano, TX 75093

http://www.bbmaidservice.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM


Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Carpet Cleaning,
Window Cleaning

FAQ

B & B Maids Service Inc is currently rated 4.5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

B & B Maids Service Inc accepts the following forms of payment: Check,CreditCard
Yes, B & B Maids Service Inc offers free project estimates.
Yes, B & B Maids Service Inc offers eco-friendly accreditations.
No, B & B Maids Service Inc does not offer a senior discount.
Yes, B & B Maids Service Inc offers emergency services.
Yes, B & B Maids Service Inc offers warranties.
B & B Maids Service Inc offers the following services: House, Office, Commercial & Janitorial Cleaning Services - Floor Maintenance, Carpet Cleaning, Windows Cleaning, Post-Construction, Move In & Out & Deep Cleaning.

Contact information

6505 W Park Blvd Ste 306-254, Plano, TX 75093

http://www.bbmaidservice.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM