1st Class Heat & Air, Inc.

air duct cleaner, heating & cooling contractor, handyman service

About us

1st Class Heat & Air, Inc., is a Plano, TX based, family owned company that provides both residential and light commercial air conditioning and heating repair service and installation in the Dallas, TX metropolis. If you need air conditioning or heating repair service in Dallas or the surrounding cities you can call us with confidence. We earned multiple Angie's List Super Service Awards and Best of Houzz Awards. We have also earned a Best of Home Advisor award. These awards reflect consistent high levels of customer service. We stand behind the work we do and strive for your satisfaction. 1st Class Heat & Air, Inc., sells, services, repairs and installs air conditioning condensers, gas furnaces, AC evaporator coils, air handlers, heat pumps, compressors and thermostats. Our goal is to earn your business by being, on time, courteous and professional.

Business highlights

17 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

CreditCard

Reviews

4.8126 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
6%
3
0%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.6
responsiveness
4.8
Showing 76-100 of 126 reviews

karla t.
08/2019
5.0
arrived on time and was very professional (John)...it was expensive but well worth it

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$446

Robert D.
08/2019
5.0
Great experience, fast A/C repair, professional, honest, great technical expertise.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$310

Linda T.
08/2019
5.0
Excellent response Good Coomunication

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

IDOWU A.
08/2019
5.0
1st Class Heat & Air respond to call quickly. The technician is very professional and knowledgeable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

BJ R.
08/2019
4.5
Did a great job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$199

Mary R.
07/2019
5.0
Worker was professional & knowledge. I felt comfortable having him in my home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Barbara C.
07/2019
5.0
Friendly, knowledgeable and professional

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

George L.
07/2019
5.0
Exceptional customer service. They installed my new furnace and coil on July 4 at no extra charge. We were without air-conditioning and I called them at 7 oâ clock in the evening on July 3. Randy is spectacular to work with. If Iâ m not mistaken he owns the company.

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro
$7,100

Heather E.
07/2019
5.0
Great service!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Judy S.
07/2019
5.0
Long time customer over 20 years. Always courteous, efficient and timely service whatever the issue. Whether air conditioning or heating. Competitive pricing and great service techs. Highly recommend this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$6,000

Lawrence K.
07/2019
5.0
Very professional. Fixed the problem with the system quickly and at the right price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$3,100

jenny g.
07/2019
5.0
My air condenser was making a weird noise. They were able to come out the same day. Turns out, it was off balance (I think the roofers knocked it off of its base) and was easily fixed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$49

JOHN B.
07/2019
5.0
Great job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Nitai F.
07/2019
5.0
Nothing special to say.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$550

Mark T.
07/2019
5.0
Very communicative.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Tanasia N.
07/2019
5.0
We are first time home owners, and this company was wonderfully transparent with us. They patiently answered every question, were honest, and very professional! Everyone we spoke to was kind, knowledgeable, and awesome! A very efficient company that I highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Elizabeth S.
07/2019
5.0
As usual for 1st Class Heat & Air, the serviceman was neat and did his job quickly and quietly. The technician put forth extra efforts to look at a minor misbehavior and resolve it. I have used their services for about two years now and I feel that I have received courteous and capable service on each visit. The office personnel are also quick to resolve appointments and are very courteous and friendly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Zerihun D.
07/2019
5.0
Great on time response and providing the services

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Diane M.
07/2019
5.0
My AC of 24 years quit on June 23rd, a Sunday. I used Home Advisor as I always do and received a phone call from First Class Air immediately. A servicemen was here within 30 to 40 minutes and of course I needed a new AC- purchased Lennox and my unit was installed by midnight. I will definitely use them in the future- hope I do not but I highly recommend them!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Hollie M.
07/2019
5.0
Amazing cust service! 1st class service

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

J W.
05/2019
5.0
Service person was prompt & professional. Parts broken were shown to me & replaced. No high pressure sales pitch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

white a.
08/2018
1.0
Avoid them, complete rip off business. Technician put unnecessary amount of freons and overcharges no way of knowing how much there was and how much they put in especially after saying the unit didn't need one. They threaten to dump the freons after the hard work technician put in worst way to run business I have seen in my life. Charge was $300 + service fee. I called Office and owner was rude, laughing and telling me not to call them again as they blocked my call lol.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5

$390

Joseph L.
08/2018
5.0
Replaced TXV valve and 3/8 liquid line filter. Work was done quickly. All technicians were knowledgeable and answered all questions. Very pleasant office staff and easy booking. Didn’t try to up sell like some of the larger companies that you see on TV

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

2712 S Rigsbee, #5, Plano, TX 75074

https://1stclassairservice.com

Service hours

Monday:
7:00 AM - 9:00 PM
Tuesday:
7:00 AM - 9:00 PM
Wednesday:
7:00 AM - 9:00 PM
Thursday:
7:00 AM - 9:00 PM
Friday:
7:00 AM - 9:00 PM
Saturday:
7:00 AM - 9:00 PM
Sunday:
7:00 AM - 7:00 PM

Licensing

Insured

Licensed*

Trade License Number
TACLB00018282E
Trade License Locale
TX
Trade License Expiration
04/22/2026
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

air duct cleaner,
heating & cooling contractor,
handyman service

FAQ

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 9:00 PM

Saturday: 7:00 AM - 9:00 PM

Sunday: 7:00 AM - 7:00 PM

1st Class Heat & Air, Inc. accepts the following forms of payment: CreditCard
Yes, 1st Class Heat & Air, Inc. offers free project estimates.
No, 1st Class Heat & Air, Inc. does not offer eco-friendly accreditations.
No, 1st Class Heat & Air, Inc. does not offer a senior discount.
No, 1st Class Heat & Air, Inc. does not offer emergency services.
Yes, 1st Class Heat & Air, Inc. offers warranties.

Contact information

2712 S Rigsbee, #5, Plano, TX 75074

https://1stclassairservice.com

Service hours

Monday:
7:00 AM - 9:00 PM
Tuesday:
7:00 AM - 9:00 PM
Wednesday:
7:00 AM - 9:00 PM
Thursday:
7:00 AM - 9:00 PM
Friday:
7:00 AM - 9:00 PM
Saturday:
7:00 AM - 9:00 PM
Sunday:
7:00 AM - 7:00 PM