Baker Brothers Plumbing, Air & Electric

They fixed it and got it running real fast and easy~

Leak up by the house, performed test to detect where and repaired it but said that the pipe running from where they replaced it to the water meter would not be warranted and it would cost $2200.00 more to fix that. After he was done, he stated nothing was leaking and left. A few hours later the main water meter started leaking and running down the road. I called them back, they could not get back until 2 days later and then they said they would have to run the test again, and that the pipe from the house to the water meter would need to be replaced. I had the city come out and it was leaking 1/2 gallon per minute. So being put off for 2 days, my water bill will be through the roof. Strange how that just fits into the sale pitch they stated when they first came out, and why would I have to pay for the test again when I had already had it done the first time. This is a house where an elderly person lives and now there has been no water there for going on 5 days now. The QA guy who came out did nothing but took a few pictures and was talking on the phone the whole time to someone else. He said a tech would be out in a few hours, but it took him 4 hours to get there. I can understand if the leak had occurred a day or so after, but not a few hours later and then they wouldn't even give you a break on the price for the test.

Another fantastic job!!!!!!!! This time it was installing a disposal and water line to ice maker, last time it was water heater and before that was a sewer line cleaning. Service is always consistently professional, reasonability priced and of exceptional quality.

Very professional service person presented an estimate and showed the catalogue of fixtures available through the company. They did not have the style I wanted in the finish I wanted, so I purchased the fixtures at Lowe's and Baker Brothers did the installation, quite a complicated job because the previous installation was non-standard, and I was changing from separate hot/cold to a single, lever type water control. A second service person came to re-do the tile around the new installation, which involved breaking out the green-board backing, removing three large tiles and re-placing/refitting the backing board and new tile installation. The jobs were difficult and my money well spent.

They were able to get a plumber out within a few hours and the valve was replaced within an hour. The gentleman was professional and friendly. However, he replaced a L shaped valve with an I shaped one which potentially required the fridge to stick out from the wall an extra couple of inches. Fortunately, because of the size of our fridge it had to stick out that far anyway.

I had the main water main from the city meter to my house spring a leak over the weekend. It was pinhole leak in the line, but enough that it was causing an issue that I wanted addressed on Sunday as I had to turn the water off to the house. (I first tried to tackle the problem myself but decided to call a professional when I discovered it was the main water line - after digging a 4 foot by 3 foot by 3 foot deep trench in 100+ degree weather! I researched plumbers on Angie's List and found Baker Brothers had good ratings. I called them to see if there was an emergency crew that could come out on Sunday. They said that there was a $200 premium on all work done on Sunday. I said it was understandable. The plumbers arrived a few hours later and I showed them the line I had dug up and where the puncture was in that line. They came in and consulted their standard Baker Brothers price list to quote me a price to repair the leak. The plumber then quoted me $1,000 to repair the line. More than 1/2 of the quote was to dig up more of the area I had already excavated. (I will give them that more digging was needed, but $530 worth? And that was NOT inclusive of the $200 emergency call fee.) I said that was an unacceptable price to dig a hole and asked him to illustrate to me why it cost so much to dig a hole. He gave me some song and dance about how their quotes are itemized and that their work is guaranteed for a year, etc. But he could never address why digging a hole was more than $500. I told him thank you, but I decline. He then said, "OK, that will be $200." The person I spoke with on the phone didn't say it was $200 just to show up, they stated it was a $200 premium to do work on a Sunday, which was acceptable. But I never would have agreed to pay $200 for them to just show up without having an idea of the prices they would charge. I refused to pay the fee (although they then said, "well how about the standard $40 fee for a weekday visit?" - Again, I refused as they simply looked in a hole and had not even done anything.) Long story short, I had another contractor show up and he replaced the entire line from the street to the house cut-off value - including replacing the house cut-off valve. And to dig up the entire yard, replace the entire water main line and install a new cut-off valve was just $20 more than what Baker Brothers wanted to just expand a hole I already dug.

We found them on Angie's List. They had done a really good job and their price was fair, and so we called them back recently. I heard some water running the day before we went on vacation. We have a pier and beam foundation and I pulled up the wood trapdoor and saw the leak from a pipe very near the trapdoor. My husband called and had them come out. The guy was nice but he didn't replace the pipe and was here for just about an hour. I had showed him where the leak was and it was not much of a big deal. He just put a clamp over the brass pipe. I was horrified because they ended up charging us $500. We were very upset about that. I think that they have a fee just for coming out. My husband was really shocked when he gave him the bill, but he did pay for it. My husband did a follow-up with the people and has asked to meet with the manager. The issue is not resolved yet, but we won't have them back ever again.

They did a professional job and told us how to keep the sink from clogging again.

I found them through Angie's List. They were good. They got the work done. They fixed and replaced everything. Everything was perfect. Plumbing prices are generally high, but theirs was comparable to that of everyone else.

I called and they were here within an hour. They were real nice. The man wasn’t very knowledgeable about my specific problem because it was old, but he fixed it and its been working ever since. They were very nice and prompt.

Great, showed up same day. Fixed issue with in a couple of hours.

I believe that Baker Brothers Plumbing does indeed care about their customers, and they do and will try to make any corrections of (human) error or issues that arise from misunderstandings. In the light of how this situation was handled, I would be happy to recommend Baker Brothers for all plumbing needs.

Brandon tried to put a camera from the side of home down the pipe. The pipe was so full of mud he couldn’t put the camera in or anything else because the mud would damage the equipment. Brandon said it appeared that I was right since we didn’t know how else the mud could have gotten into the pipe. He wrote up exactly what would be needed. We discussed the options and it came to be about $1500.00. He would have to cut through a concrete slab and if the other pipe was broke he’d have to charge for the extra pipe. He said that he would like me to try one more thing to try before going through with the project. He had a liquid to try to fix the problem, he was up front saying it may not work, but it may clear the mud enough to solve my problem. I poured a cap of this blue liquid in each drain in the kitchen and laundry room. 1 cap in each drain for 5 nights and if it didn’t work we’d need the other help. The 3rd night it started to work. Brandon was so excited for me! I asked him to come back to see if the camera would work now since it cleared. He looked and he said he got the camera all the way through and he could not see the break. He said there was something near the laundry area that looked like a plastic cup. He had me use the blue liquid for another week to continue to clear and it works better than it ever has. I thought for sure it was a broken pipe, I am not sure where the mud came from, but they were just as excited as I was to know I didn’t have to pay the $1500.00. They are super. He said because of the way this turned out, if it stopped up again he would put on the paper to say rather than doing the expensive solution. He would use a water jet to force high water through the line to clean the pipes.

Did not use them because of trip fee. I bet they are good but I just don't know. I cannot really comment on their work because I would not pay the trip fee. I am just suggesting to be careful about trip fee's and to ask before hand like I did...as I have gotten caught before by another plumbing company for $25.00.

The crew was on time and located work in the timely fashion. They were on time and solve the problem and cleaned up the repair.

The plumber was late, but he called to say he would be late - he was 15 minutes late. He seemed pleasant and worked for maybe 45 minutes and fixed the leak (I hope). He said he had to replace an "angle stop" in the back beneath the toilet and this small part cost $ 150.45 - I questioned the need for it and he said if he didn't replace it, he would be back in a week to fix a leak, presumably one his "fix" would cause. The labor for his 45 minutes was $ 240.05. Then he took off $ 50.00 for the Angie's List coupon - at least this is how he wrote it up. When he quoted me the original $340.50 I thought it was before the Angie's List coupon and accepted - $280.50, while excessive, was better than $340.50. I questioned him when he said he had already taken it off and he said they try to treat all their customers like Angie's List customers - not sure what that meant. Then he admitted they are one of most expensive plumbers around. He certainly gets an "A" for candor. I will not use them again - I was left with the feeling of being cheated - I am a licensed professional with an extensive education in my field and I don't charge what these bandits charge for an hourly rate. UPDATE: Baker Brothers read the evaluation above and called. They offered to refund the cost of the "angle stop" and take $50 off for the Angie's List coupon. I accepted the offer. I received a credit for $200.45 on my credit card on 7/25/11.

Work went great - loved our plumber who came onsite (Chuck). He investigated and repaired the slow drain in the upstairs bath - just need to be unclogged. The leaky faucet was simply replaced with a new one he had the home office deliver out (delivery was within one hour). It was cheaper to fix the existing faucet but the existing unit was ugly - glad to see it go. The main water cut-off is located outside and in the ground. It was in ok condition but Chuck recommend a replacement as it was hard to turn the old valve. Cap the gas line in the laundry room was and is fairly straightforward The toilet in the half bath downstairs needed to go and so it was replaced. Overall, the work was excellent. Chuck clearly knew what he was doing and worked hard and I found him polite as well. I would recommend them to anyone. CONS A bit high on price but not overly so.

The labor charge was more than other companies.

I was left with a feeling that I had been taken advantage of. I am sure that what I was sold is a quality product, and the installation was done successfully, but I do not have the feeling I can trust the Baker Brothers Residential & Commercial Plumbing company or their “technicians” again. The fact that the coupon was refused to be honored make me wonder if the quote would have been 10% higher had I presented the coupon before I was given a quote. And I will certainly not recommend them to any of my friends or family or anyone else I care about. The invoice for the repairs is under the name Robert Myers.

The whole experience was very professional and had great results.

Very professional. Probably took a little longer than it should have to determine the source of the problem as the shower was fairly close to the stain.

Baker Brothers installed a Rheem Hot Water Heater a little over a year ago. The other morning, I attempted to take a hot shower only to find out I had no hot water. I contacted Baker Brothers and asked if they could make it out today. They said they were full but would schedule me for the next day in the afternoon. I accepted that. Before the woman on the other end hung up the phone, she said if something came open today, she would call me. Well about 10 minutes later, she called back and said there was a technician available and that he could be there in 30 mintues. Great! The tech arrived, replaced the burner, and had no luck fixing the problem. He then told me he would replace the entire unit free of charge because it was covered under a 12 year warranty. I realize that companies are expected to honor warranties, but I've never had one go so smoothly. I was impressed by their prompt response to my house, and replacing the whole unit with no hassles. I've used Baker Brothers in the past on several occasions. While they may not be the cheapest in town, their customer service is commendable and I will be using them again.

Always good. They guarantee their work and twice have honored this for us: came back and fixed something for free. They also look for potential problems and offer to fix them. We always know how much a job will cost before they start. We feel good about their work. Someone always answers the phone. Very professional. Out of all the plumbers who've come out, only one was not very good. Their prices may be a bit higher than others', and more than handymen, but you can always trust that their work will be good, and if not, they'll fix it til it is. We've learned the hard way not to go with the cheapest! Bakers Brothers will be the only plumbers we use from now on.

They are very prompt, they were here within five minutes of scheduling time. No pressure of selling me more than I needed. Very courteous. Gave me different prices as well as different options.

I was pleased with the work that they did. The leaks were stopped. He also showed me how to shut off the main water supply, if need be, at the meter.