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80 years of trusted experience
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5%
Emergency Services
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Reviews
4.51,377 Reviews
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Showing 776-800 of 1377 reviewsamy G.
11/2011
plumbing
+ -1 morePlumbers showed up on time. Day one took both leaking gas lines and stopped them off so gas could be turned back on. Scheduled next day for repairs. Day two, never showed. Tech called at 5pm to say they forgot to schedule us and would be there the next day. They showed and finished the job. One week later, hot water was gushing from outside pipe. Called Baker brothers back. It was a clogged cap on the water heater they had fixed last week. Gave estimate and said we needed new water heater ( no we didnt. it was only 5 years old)Tech got leak fixed. 10 minutes after he left, water resumed leaking. Called them back, they came back after 20 minutes. Had no choice but to have them fix it. ( $115 on top of the $110 they already hadfor estimate) Everything is fine now, but a bit concerned that 1) they didnt see this problem when they were fixing the gas lines on this water heater 2) could they have possibly caused this... according to them , no 3) felt like they conned us. ( especially saying we needed a new water heater) I dont trust these guys. Will not use them again
Description of Work: Two gas lines were leaking ( one water heater and one other). Lines fixed and stoppers added. One week later, hot water heater line had leak .
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$2,200
Response from Baker Brothers Plumbing, Air & Electric
Barry S.
11/2011
plumbing, water heater repair
+ 0 moreOverall, the experience was excellent. They were expensive but they were very good at what they do. They’re efficient and completed the work quickly. They worked on both of my houses. I’m happy with their services.
Description of Work: They replaced my water heaters with tank less water heaters.
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Yes, I recommend this pro
Cheryl L.
11/2011
plumbing, water heater repair
+ 0 moreOn Thanksgiving night one of our water heaters failed and we had a valve that would not shut in our upstairs tub. We called Baker Bros. and they called back that evening. They could come at 8PM, but by that time, we had already shut down the water heater and just let the bathtub run. We arranged to have them come on Saturday morning. They called before they came at 8:30 AM and replaced the water heater and the valve. It turned out that the valve failure was due to the rust from the water heater. They stayed until 1PM and cleaned up everything. They were very professional and arranged to have Dallas Code Enforcement come to check the permitted work on the next Wednesday. They explained all the work and communicated with us throughout the long process.
Description of Work: Replaced water heater and a valve that had failed in our bath tub.
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Yes, I recommend this pro
$1,700
JOHN P.
11/2011
plumbing, drain cleaning
+ 0 moreOur kitchen drain was slow to drain. I searched Angie's List and decided to call Baker Bros. since they had a high rating and many favorable reports. The initial service was performed on 10/31/11, and the drain was apparently fixed. However, within a day, the drain started slowing again, and progressively became worse. We called them again and Baker Bros. kindly agreed to send the tech out again at no cost and he came as agreed on 11/21/11. He snaked the drain, and was unable to reach the clog. He even went on the roof and tried through the vent. He definitely gets an A for effort. He was courteous, and very professional. But the story does not end there. This would be an A rating report had he successfully cleared the drain. After nearly 3 hours of trying, the net result was clogged drain. Even worse. Whereas before it drained VERY slowly, now it didn't drain at all. He suggested that the cleanout was of not the correct size for his tools and that he would have to cut through the wall or, at my suggestion, under the cabinet to install a new cleanout. He gave me a quote which was not unreasonable for the amount of work involved, and without any other quotes to work on we told him we would think about it and later scheduled the work to be done. But before he could come back out, we had another plumber come out to take a look. This time not from Angie's List, but from other sources. No need for a long description here, he and his assistant had the drain completely cleared within an hour. With the same type machines. Still draining extremely well. And at a fraction of the cost. This is not to say Baker Bros. is a terrible company. They did their best to accommodate our needs. Prompt, courteous and friendly. But they didn't get the job done. Someone else did.
Description of Work: Clogged kitchen drain.
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$229.5
Response from Baker Brothers Plumbing, Air & Electric
Fayne B.
11/2011
plumbing, water heater repair
+ 0 moreOur hot water heater decided to fail on the day our extended family came into town for the Thanksgiving Holiday week. We felt a lot of pressure to get a new unit in ASAP but wanted to make sure we got a good unit at a fair price. We did some very fast research (Thanks Angie's List) and I spoke to 3 plumbing companies. They were all very easy to talk to but we found Shawn at Baker Brothers to be very knowledgeable and patient with all our questions. They provided a very solid unit at a fair price, promptly and professionally. The crew that came to the house was prompt, polite and very professional. They answered all questions and did a very good job with the installation. I normally would do this type of work myself and am always nervous about the quality someone else will bring to the project. I am very pleased with their efforts and the results. Thank you Baker Brothers!
Description of Work: Delivered and installed a Rheem 75 Gallon Pro Series Heavy Duty Hot Water Heater. Removed and disposed of old unit.
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Yes, I recommend this pro
$2,100
William P.
11/2011
plumbing, water heater repair
+ 0 moreIt was an overall very good experience. They were prompt, courteous and and did a professional job.
Description of Work: I called and inquired about a hot water heater replacement. They gave me a price and I set up a time and date for delivery. They arrived at the appointed time after first calling to say that they were on the way. The new hot water heater was installed and tested. I was charged the amount quoted to me over the telephone with no extra charges.
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Yes, I recommend this pro
$1,234.64
Sunnye G.
11/2011
plumbing, gas leak repair
+ 0 moreHome Depot delivered a gas stove and couldn't get the gas valve shut. They then left so I had to call the plumber. Bakers was able to send a man out on a Saturday and help with replacing the seized valve. In the end he helped me install the stove and thank goodness since I need the stove for Thanksgiving! All around very prompt and all services complete within an hour.
Description of Work: Seized gas valve and support for stove installation
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Yes, I recommend this pro
$400
David W.
11/2011
plumbing
+ -1 moreVery well. The service representative, was punctual, professional and honest. I thought I would have to pay a lot more for the work. The honestly and fairness of Baker Brothers, has won my loyalty. They will be the first people I call when I need a plumber in the future.
Description of Work: My bathtub faucet was repaired. My water line was checked for leaks between the water meter and the foundation of my home.
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Yes, I recommend this pro
$130
Becky C.
11/2011
plumbing, sewer cleaning, drain cleaning
+ 1 moreHe kept throwing out prices and upgrades. "I can do this, but if I find X then it will cost you $300 but if you go ahead and authorize this service now then it will only be $250" "If you authorize that and I find Z then it will cost you $450 but if you go ahead and authorize this service now then it will only be $400. He tried to sell me a new line (approx 6k), a pressure wash out of the line, etc. He did this constantly and I was exhausted when he left. It was equivalent to dealing with a USED CAR SALESMAN! I only allowed him to do what I originally asked and it corrected the problem. I won't contract with them again.
Description of Work: He ran the snake down the line toward the street and cleared the blockage. He ran a camera and said I had standing water so I had a belly in the line.
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$161
Greg E.
11/2011
plumbing
+ -1 moreAn upstairs toilet float valve broke (plastic part on lever arm), flooding the bathroom and two other rooms, and soaking through the floor to the ceiling below, ruining the ceiling. We called Baker Bros to replace all 4 float valves and the connecting hoses and shutoff valves. The plumber did a satisfactory job, but the cost seemed relatively expensive, and the floats in two of the toilets are sticking (I question whether the quality of these new valves is adequate).
Description of Work: Replaced float valve in 4 toilets (one had broken, soaking carpets, floors, ceilings, light fixtures). Replaced flex pipe inlet to toilet., and shutoff valve. The originals were 'contractor quality' - ie, junk.
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Yes, I recommend this pro
$1,100
Harry B.
11/2011
plumbing
+ -1 moreNo improvement to bathtub drain. Total waste of money ($117). Charged over $250 per hour.
Description of Work: Replaced water feed to toilet tank. Snaked bathtub drain.
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$280
Response from Baker Brothers Plumbing, Air & Electric
Jim V.
10/2011
plumbing
+ -1 moreAssumed anyone who makes cheesy commercials is no good, so was surprised to find this company so highly rated on Angie's List. Plumber was surpisingly nice, gave me several options to fix the problem and thoroughly explained the situation and possible solutions. It turns out once he got into it, there was really only one option without spending a lot more money, but once again, he walked me through his reasoning and left the final decision to me. Easy to talk to and very personable guy, again very surprising.
Description of Work: Fixed leaking bathtub faucet.
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Yes, I recommend this pro
$600
Linda G.
10/2011
plumbing, drain cleaning
+ 0 moreService was prompt, same day as I recall. Workman, David, was clean and his work was swift and clean as well. I would definitely use them again.
Description of Work: Toilet and tub drain cleaning.
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Yes, I recommend this pro
$270
Michael P.
10/2011
plumbing
+ -1 moreBaker Brother's should have explained the process better when I was booking the appointment. My expectation was that a 9:00 appointment should result in completed work. They were a major waste of precious PTO time from my employer. Additionally, I should not have to pay one group and then turn around and pay another group to fix the problem. Fortunately, I was able to locate an alternative plumbing company that are looking for the leak now and will proceed to repair as soon as located.
Description of Work: Devoted entire day to allow for plumbing work. When I booked the appointment, I indicated that it was likely that I potentially had a leak in the slab foundation of my house. I asked if the plumbers would have the equipment they needed with them to make this type of repair. The response was, yes. When the plumbers arrived. they confirmed that I have a slab leak and indicated that it would cost $291 to find the leak. From their a separate crew would have to come back and fix the leak. Since no one was available on Friday, they could come on Saturday, but I would need to take an additional day off to meet the city's inspector and leave a hole in my floor until such time.
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$39
Response from Baker Brothers Plumbing, Air & Electric
Larry W.
10/2011
plumbing, sewer cleaning, drain cleaning
+ 1 moreBrian telephoned before arriving and arrived very soon after, to clear our plugged drain line. He surveyed the situation and wrote up an estimate. After I authorized the repair, he ran his "rooter" through my sewer line and cleared the obstruction. Then he ran his video camera down the sewer line, and discovered that the city's sewer tap had shifted and was no longer aligned with my house sewer line. He recommended I telephone the city's water department to request they come inspect and repair the situation. Brian was very patient and made sure that I understood the problem and would be able to explain it to the city water department.
Description of Work: We had a lavatory and a bathtub with standing water and a toilet that would not flush. Brian cleaned out our sewer line to remove the clog and examined the trouble spot with a video camera.
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Yes, I recommend this pro
$161
Bethany G.
10/2011
plumbing
+ -1 moreRandy was on time and professional. No problems with this company.
Description of Work: Soldered in plumbing for bathtub faucets.
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Yes, I recommend this pro
$342.57
dana M.
10/2011
plumbing
+ -1 moreThe work seems to be done very well. The workers that were here were clean with their work and professional. They came when they said they were going to. I do have a problem with their scheduling since the workers were here for awhile and my work started on 02/18/11 and wasn't complete until 03/03/11. This was way to long to make me wait for my tork to be completed. They pushed the workers to other jobs while I was sitting with floors torn up with open sewer lines, etc. I think they should have allowed the work to be completed here first. I only had leaks in 2 places so it's not like we had a leak every day. The company didn't offer any discount for this inconvience either. I felt they took advantage of me in this respect because who is going to stop in the middle of the process? THey are very expensive but I had to get the work done correctly because I am noticing foundation issues and they were recommended. Please understand that the workers that were here were great, but the process was too long. I think the pricing is inflated because they think insurance is going to take care of it, but my Farmer's Insurance didn't pay a penny. I will say to watch your landscaping because I have to have some dirt that will have to be graded away from my foundation correctly and had some bushes injured that died from the excavation to put in the proper items to do the isolation testing, even though my bushes shouldn't have been affected My real complaints were the the way I was done with missuse of my time and the pricing. You won't be able to have this sort of thing done and have a full time job. Even after submitting this report, I thought someone would at least tell us they were sorry for all the delays etc. but I haven't even had an acknowledgement that this happened. I feel like for the almost 8000.00 that's eight thousand dollars we spent we should have at least been a priority to finish our job before going to another. That's why I have rated responsiveness a lousy. Again, get other estimates.
Description of Work: I had several leaks under the slab that had to be tested for and repaired. It was in the sewer line.
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Yes, I recommend this pro
$7,000
SHIRLEY H.
09/2011
plumbing
+ -1 moreThey were excellent. They are not the cheapest but they did the work right. They were very professional and courteous.
Description of Work: They repaired the pipe connection underneath the toilet.
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Yes, I recommend this pro
$1,549
Paula E.
09/2011
plumbing
+ -1 moreThe men were very professional. Explained what needed to be done. Wore covers over their shoes not to drag in dirt, which I appreciated. They were fast and job well done.
Description of Work: One stool leaking from my husband trying to replace flap, etc to stool. They replaced valve and gasket. Replaced vacuum blocker to outside faucet.
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$308.08
rita W.
09/2011
heating & air conditioning/hvac, plumbing, water heater repair, gas leak repair
+ 2 moreCOMPLETELY satisfied! Have used them over and over again. From small projects (toilet continually runs) to re-installing new hot water heater, to gas leak, to water leak (anywhere), to removel and re-install of all 3 bathroom hardware (sink, tub/shower and toilet). Generally I've tried to use the same techs however, they have different specialties. Have never been disappointed and have recommended them to several neighbors and friends. NO ONE has ever had a bad experience!
Description of Work: Started with a leak in the gas line....progressed to new hot water heater. LOL This has been an on going "house project" that started with "we'll just get a new washer & dryer". Turned into an "uh oh...gas leak". Then a "hot water heater leak", well..."might as well replace all the plumbing hardware" for an updated look to the house. Nightmare problem but because Baker Brothers was such a professional, fairly priced (and I did get other quotes!!!) organization to work with...it was not as daunting as it could've been.
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Yes, I recommend this pro
William W.
09/2011
water heater repair
+ -1 moreDecided to go with another contractor.
Description of Work: This company was contacted based on Angie's list reviews. We wanted to receive a price estimate to get new gas water heaters installed. First of all we had to pay a service charge of $ 39.00 for a price estimate which is understandable and if you decide to go with this company this charge will be waived. On that morning the technician/sales rep. arrived on time and he was dressed in a professional manner he also wore a protection around his shoes so our carpets and floors would not get dirty. He viewed our water heaters and sort of described which work was involved and needed to be performed. When I mention sort of I mean he was not able to provide us with the information on how and what codes needed to be performed for our city area. When it came down to giving us a price estimate he did not know if his company had a yearly maintance plan or should I say provide a service agreement, and he was even unsure on how much it would cost for if his company to come out and do a basic maintance. (flushing/draining of water heaters). He also did not know if we would need a drain pan to place under our water heaters. (for code based on which area you live in) I made him though include a drain pan on his invoice , he viewed the price in his manual book which would be $ 124.28 per water heater. On his invoice he did include how much each foot would cost of pipe but did not include how much would be used. He also forgot to include that a permit + inspection should/needs to be done which would include an additional $ 100.00 also he forgot to include taxes. We also wanted to have an estimate for a tankless water heater which ended up also not going so well at least he could tell us how nuch the unit would cost. But forget about finding out how much all the additions would cost with this unit. He estimated around $ 600,-$1,200 for an additional gas upgrade alone. I did call the company and tell them we would not contract them to do the work and I was already worried and unsure with going with them just alone based on there unsure estimate. So the $ 39,- was gone which a honest company would have reimbursed but I am very happy with the contractor I did select. I do not give the technician the fault because I found out he was new (which was noticeable) from the company and from himself. The technician was very polite and with more time given to learn about sales (prices) he might have done well. I do think a company should want to keep up their image and represent themselfs in the best way possible. They should invest in their techicians/sales rep. to expand their knowledge and invest time for them to feel more comfortable out in the field.
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Response from Baker Brothers Plumbing, Air & Electric
Thom B.
09/2011
plumbing, drain cleaning
+ 0 moreThe arrived as promised and the first attempt did not correct the problem. They came back with a hydro blaster, and that partially cleared the clogged line. Once a camera was used, they identified a tree root as the culprit, and informed me they would need a backhoe to dig the line up. That was accomplished the next day. They spent a lot of time correcting this problem and did it to my satisfaction. It wasn't cheap, but it was effective. The initial estimate did not include all services they provided, but they honored the original estimate. I would use them again.
Description of Work: I called to have them inspect a clogged line between my home and the city sewer line.
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Yes, I recommend this pro
$1,300
Tony H.
09/2011
plumbing
+ -1 moreCalled on Saturday due to a serious leak in my kitchen faucet. It had weird fittings and I did not feel comfortable trying to handle the job my self since it seemed to be leaking above the first fitting that I could see. Brandon came out and determined that the faucet needed to be replaced as I suspected. He helped me pick out a replacement and even offered to let me wait until my wife was available to help pick the replacement. Scheduled the replacement for Monday since it was not an emergency and the parts needed to be acquired. Since no work was performed they dropped the price for coming out from $100 to $40. I would have liked to see this fee waived or taken off the faucet installation since I did schedule the work for another day. However, I agreed to the $100 minimum service fee to come out so I will not complain too much. Especially since the first two plumbers I called did not even return my call until a few hours after Baker Brothers had come and gone. I received a call 1/2 hour before my appointment time on Monday letting me know that he was on the way and he arrived 5 minutes ahead of schedule. The faucet replacement went smoothly and Brandon pleasantly responded to all of my questions and explained how the weird fittings worked in case I had to tackle some in another room of my house. The charge for the new faucet and labor was $390 but I was able to use my $50 angies list coupon on the service since my printer was not working on Saturday for the first visit. I took 1 star off the rating for price knowing that there is no such thing as a good cheap plumber. Overall, I had a great experience and I will definitely use Baker Brothers for my future plumbing needs.
Description of Work: Diagnosed my leak and replaced my kitchen faucet.
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Yes, I recommend this pro
$400
SARAH M.
08/2011
plumbing
+ -1 moreSince the problem had already been diagnosed, the guy got right to work. He arrived around 3pm, and found that there were some shut-off valves that had just been buried under the dirt. He suggested that once he fixed the leak, we put a box around it so that we could access the valves. I agreed and he got to work. It was over 100 degrees out, and he was up to his elbows in mud working on these pipes. He worked until 10pm and could not get it done to his satisfaction. In the end, he came back first thing in the morning and pulled the whole thing out and re-installed it to get it right. He was out there for 7 hours in the heat, and eventually the dark because he didn't want to leave the job undone. He was very apologetic, but I really didn't think that was necessary. He fixed it in the end, and we did not get charged for the extra time. I would definitely call Baker Bros. in the future, and would definitely recommend them...
Description of Work: We had a leak in the water pipe coming into our house. After ruling out a sprinkler problem, we called Baker Bros. They said they would send someone out the next day, but after I explained the problem and the urgency, they sent someone out the same day.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$400
Tim S.
08/2011
home inspection, plumbing
+ 0 moreHired them to perform an inspection of all the plumbing prior to the purchase of my house due to an general home inspection that indicated some evidence of water leaks present. Initially, the tech only inspected inside the home for faucet, toilet leaks etc. Called the dispatcher just after tech left and had him come back to finish and they advises additional charge to crawl under house to inspect. They issued a report that all was good with the exception of a small vent pipe. After home was purchased, foundation crew doing work on piers came up with a picture of plumbing leak under the house with a can underneath it to collect the water. Ground had been saturated for extended period of time under two bathroom areas. They sent out another team and fixed the leak and had the nerve to charge (albeit a reduced rate) for the repair. The cost to not finding the leak was in excess of $40,000. The wood beams underneath the house had dry rotted as a result of the constant moisture. Had he done his job and just gone underneath that portion of the house and reported what he saw, I would not have purchased the home. The extra foundation work was $25,000 and I had to gut two bathrooms to ensure the leaks were all found (there were at least two inside the walls)...about $10,000 per bathroom. Additionally, called out another plumber to inspect and they located three major leaks in the rest of the house.
Description of Work: Hired them to perform an inspection of all the plumbing prior to the purchase of my house due to an general home inspection that indicated some evidence of water leaks present.
| Rating Category | Rating out of 5 |
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$350
Contact information
2615 Big Town Blvd, Mequite, TX 75150
http://bakerbrothersplumbing.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayDeals
Licensing
Bonded
Insured
Licensed*
Trade License Number
30505
Trade License Locale
TX
Trade License Authority
Texas: Dental - Optometry - Plumbing - Psychologists - Other
Trade License Expiration
07/31/2025
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Heating and Air Conditioning,
Sewer Cleaning,
Drain Pipe Installation,
Natural Gas Lines,
Electrical
FAQ
Baker Brothers Plumbing, Air & Electric is currently rated 4.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Baker Brothers Plumbing, Air & Electric accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Baker Brothers Plumbing, Air & Electric does not offer free project estimates.
Yes, Baker Brothers Plumbing, Air & Electric offers eco-friendly accreditations.
Yes, Baker Brothers Plumbing, Air & Electric offers a 5% senior discount.
Yes, Baker Brothers Plumbing, Air & Electric offers emergency services.
Yes, Baker Brothers Plumbing, Air & Electric offers warranties.
Baker Brothers Plumbing, Air & Electric offers the following services: Drain Cleaning, Slab Leak Locations, Slab Leak Repairs, Trenchless Pipe Replacement, Video Pipe Inspections, Gas Testing, Gas Repair, Hot Water Heaters, Tankless Water Heaters, Boring. Commercial Repair, Remodeling & General Plumbing Work.
Contact information
2615 Big Town Blvd, Mequite, TX 75150
http://bakerbrothersplumbing.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day