Baker Brothers Plumbing, Air & Electric

Exactly as I hoped. I called in the morning and they were at my home by mid-afternoon. The technician, Mike Salmon, was knowledgable and courteous. The work space was cleaned afterward such that you would not notice any work had been done, with the exception of the shining new valve. Finally, and most importantly, the water runs, does not leak and the new toilet works.

Everything went well. They called before they came over, just as we were told. He had to remove the tank of the toliet to fix it and did this in a timely manner. He quoted us a price before he started and cleaned up his mess when he was done. He was very polite and we would use them again.

We called Baker Brothers Tuesday evening about 8:30 and they came out Wednesday morning to check out our report of water running from our sidewalk into a small stream going down the street. He pressure checked our home water supply system and our yard sprinker system and advised the water is not coming from our home . Then he went to our garage to place a sticker on our water heater explaining what to do if it needs service. At the water heater he showed us three leaks, so we had him remove it, install a new, 50-gallon Rheem water heater, and take the old one away. We also had him reconnect our kitchen sink water supply to the refrigerator icemaker supply line. Professional appearance, efficient worker! We will definitely call Baker Brothers again!

Baker Brothers was great. They came out when they said they would and the toilet was fixed within an hour. Some parts within the tank needed to be replaced, and since they fixed it we haven't had any more problems with it.

Had a blocked sink and washer line with overflowing of water into the garage and kitchen this Sunday morning. Called the emergency hotline and there was a 4 hour wait until a truck could be sent out.They arrived and ran the snake through the blocked line a few times and then sent the camera in to confirm that the line was clear. The plumber was very knowledgeable and professional. Their emergency call out fee was $200 which coupled with the unblocking fee seemed pricey, but everything was fixed that afternoon. I will say that the other four plumbers I looked into did not have emergency services so I believe that extra $200 is just the cost of getting something fixed on Sunday. I learned a lot about how the house is plumbed and consider it money well spent. I will be using Baker Brothers in the future. Hopefully in the distant future.

I went with them because of their availability. We did not have much time to shop for prices. Their prices were high and yet we used them. They had to rip off the foundation and drop a pipe there. It was a messy job, but they did an okay job.

They were very professional on time very informative and did the job quickly came the same day. We called other Co. and they only could come 2 or 3 days later would recommend to our friends and family

Very professional and knowledgable. Fixed everything within a few hrs. The tech that came out had to cut into the brick and repair it also.

The Baker Brothers plumber was on time, courteous and conscientious of keeping the interior of our house clean. He found our leak and explained the repair thoroughly. He produced a quote for the total and made sure to explain the variables that could cause the cost to go above. When we scheduled the repair, he was again prompt. The repair was very professional. I would highly recommend Baker Brothers for any plumbing service.

Chris the technician did a good job of dealing with our home warranty company to get the repair approved. He then worked until around 10 p.m. to get the new water heater installed. He removed the old water heater and cleaned up the area. My wife called Baker Brothers back on March 5 because there was no hot water coming out of the shower and she thought it was the water heater malfunctioning. It turns out that it wasn't the heater. The previous owner had the valve the wrong way in the shower so the technician reversed it free of charge. The cost to replace the heater and components is probably standard with most companies but the home warranty helped cover most of it.

Everything went great. The price was higher than quoted when I had Baker Brothers come to capped off pipes.

They came out the same day I called, arrived when they said, and within three hours had replaced the entire unit with a brand new one, including adding some new features to bring the installation to current code, which had been changed since the last installation. They also scheduled the City inspection that was needed. I have nothing bad to say about these people. They did what they said they would do, when they said they would do it and for the price they said it would cost. No hidden charges.

The woman who booked my appointment was nice, but a little snippy. The service tech Nick was very nice and explained everything well. The work done was good and I'm happy there's a 90 day warranty and I was able to receive a $20 discount using an Angie's list 10% coupon.

I discovered wet carpeting in the middle of a room with no obvious source of where the water was coming from. I found Baker Brothers on Angie's List which also offered a discount coupon. I contacted them @8:30am and confirmed they would be able to fix the leak if it turned out to be a leak in the slab. They said someone would be out the same afternoon and it would cost $39 trip charge, but it would be credited back if the work was performed by them. They recommended turning the water off to the house to prevent more damage and I did so. They called before coming and showed up around 1:30pm. After inspecting the water damage, it was going to cost $291 to do a leak detection if the source was found within 2 hours. They thoroughly searched the house and other water sources in the bathrooms and hot water tanks and found a leak that was hidden in a wall. They were able to repair the pipe. The work was completed by 4:00 pm. The total cost was $439.11, and included the online discount coupon. I have had work done like this before, but in case someone hasn't, the plumbing repairs don't include repairing sheetrock/carpeting removed to complete the plumbing repairs, so this was expected. I was very satisfied with the time and cost to get the problem resolved. The person who came out was professional and able to fix the problem.

I called them out and they said I need a new toilet. They are very professional. They do the job in a little or no time. They will come out on the Friday evening. I saw the same toilet they replaced in a store for half.

They did a great job. They were very friendly, quick, and were on time.

Baker answered my call promptly on a Sunday afternoon and said she had two techs currently out in the field. She said that they could get someone out later that day and would have a technician call me. She let me know about the $200 after hours fee up front. Approximately 45 minutes later, Chris called and said he was on his way. He arrived when he said he would and got to work. He cleared the blockage and thoroughly checked to see that it was fixed, then he offered (for free) to run the camera down the pipe. Then he cleaned everything up, gave me my Angie's List discount and went off to save someone else.

The person I was on the phone with was great. She let me know who, what, and when and kept me informed in every way. The plumber was skilled and did beautiful work. The experience was great overall, but since the kitchen sink was not really an emergency, I wish I had shopped around for a little better price. I think I was enticed with the $50.00 off coupon you get for being with Angies List.

They are on time, tell the truth, they are insured and are dependable. They also do great work and will come back out immediately if needed. They are a little expensive, but he worked on the project for two days. All in All I think they did a good job.

We were having some runoff from our yard that Andy's Sprinkler said was not from the sprinkler system. So, we called Baker Brothers. This was supposed to happen in 2 stages. 1. Finding the leak. 2. Double-checking and digging to repair the leak. Stage 1 didn't go so well. They arrived after 5, which was within the arrival window, but it was getting dark. I had words with #1 because I wanted to know if they needed to reschedule and have a full day to work. All I was getting from him was things like "Whatever you want to do.", not anything usefuI I'd need for a decision like what it would mean either way or would they have time enough or light enough, or would our house be torn up that night with the water off. I finally said ok and things improved a bit. They said they found the leak, and a new team to doublecheck and dig for it would come the next day. As it turned out, this first team turned out to be wrong about the location of the leak and even which line it was in. The next day's team was superb. They were professional, knowledgeable, fun, and very considerate about our needs and main room being uprooted during the process. We were so impressed with them and how hard they worked that it completely negated the issues with the first team. The price was very reasonable, considering they worked hard for days and it required a jackhammer. The holes were then filled in with fresh concrete. These guys were determined throughout that everything be done right for the customer.

It was so much better than I thought it would be! The workmen cleaned up quite well every day and were mostly very careful. They always used walkway/pathway protection on our floors. Aside from a small chip in one counter edge, you would never know that both bathrooms were completely excavated.

I canceled after I found out about advance charges..

Overall, a disappointing experience

They showed up with a few hours of my call regarding my gas hot water heater that had stopped working. Given the age of the existing unit, they recommended replacement of the old unit, and gave me a complete estimate including code upgrades that were required. They had given me an estimate over the phone already based on the size, location and type of water heater to be replaced, but not including the code upgrades which they had to visually determine once here.They had the old unit out and replaced with the new unit, a drain pan installed, new gate valve on the supply line installed, and new pan drain line through the brick on my house within a couple of hours. The quality of installation was excellent and I could not be happier. Price was in the range of what I had expected so was not surprised by that. I will definitely call Baker Brothers for other plumbing needs in the future.

The Baker Bros. technician came out and verified the problem, and gave me an estimate for a new and larger hot water heater. The BB's bid was the lowest of 3 bids I got for the job. Other plumbers rolled their eyes at the job, told me it would be difficult to install a leak pan and leak detector (heater was in an interior closet with no drain access), and get the larger tank into the space. The BB technician said it would be a straightforward job, and it was. He came the next day on schedule, removed the old tank, installed the new one with the pan and leak protection, corrected the plumbing error, and was on his way in 1 1/2 hours. He readily accepted my Angie's List discount coupon. I couldn't have asked for a smoother job. Very professional, knowledgeable, and pleasant crew to work with. HIghly recommended! One negative: If you call BB for an estimate, they will charge you a service call. If you use them for the job, they rebate the service call charge. I agree with other complaints on Angie's List that this is poor practice that probably costs them a lot of jobs. I almost did not agree ro the bid and service call charge based on this practice. They should offer free estimates like everyone else, and include that overhead in their overall rate schedule.