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Perilous Times Restoration

Founded 2007 • With Angi since January 2010

4.9

(15) Verified Reviews

Business Details

Phone Number

Address

11495 Toepperwein Rd

Live Oak, TX 78233

Description

With over 27 years experience, Perilous Times Restoration offers the very best in quality service; Whether it is 24 hour emergency water extraction and dry down, Fire Restoration, or general remodeling construction services. Our company is committed to providing you with the highest quality

Verified Reviews

A few reviews for this pro...
Leslie H.
5.0
04/30/2015
unknown
Description of Work
We had a pipe burst inside a bathroom wall so water covered a bedroom floor, hallway and adjacent room. They came quickly and dried out these areas with their fans and dehumidifiers within 2 days so we had no mold and no need to replace sheetrock or baseboards.
Category
water damage restoration
Danechia M.
5.0
07/04/2013
unknown
Description of Work
My wife and I called Rick after receiving a $2000 estimate from Servpro. We had small water damage caused by forgetting to turn off the sink upstairs. The faucet must have been on for 40 minutes. Our upstairs master bath, closet, and office had water damage, along with our 1st floor ceiling. All servpro wanted to do was jack up the price because they thought insurance would cover it. Rick came in and suggested the route he would take if it was his own house. Our price was under $500. And Rick can perform the entire job. He can fix the water damage, replace tile if needed and repair drywall. Servpro can only fix the water damage. A1 service from a Christian man and a great guy. I highly recommend him.
Category
ceramic tile, drywall, handyman service, water damage restoration
Susan S.
3.0
06/17/2013
We had ceiling damage in a small guest bathroom resulting from a leak in the roof. Rick Bokal of Rubiola Reconstruction and Remodeling came out to give us an estimate. He did, and we submitted it to our insurance carrier for review. They did not indicate immediately that it was out of line, and three weeks later the work was performed. We paid Rick for the work and submitted our final claim; whereupon, the insurance company indicated the the job was almost twice as much as they would pay for similar work. We asked Rick to respond to the adjuster explaining his reasoning behind the charges to ensure that all parties were on the same page and comparing apples to apples. He said he that he would; however, instead of doing so, he sent a terse email to the adjuster with nothing about pricing, but only stating that he had no obligation to the insurance industry, only to his customers. It would seem that his customers are not particularly well served if he is unwilling or unable to demonstrate that his prices are fair and appropriate for the work to be performed. Ours was a small job that only required replacing part of the ceiling sheetrock and insulation and painting the ceiling and walls. In the process, the toilet, a hanging cabinet, and a couple of towel racks were taken down and then replaced. The quality of the work performed was adequate--the painting part of the job would have benefited from a second coat, but we weren’t aware of that until it had fully dried--not a big deal--we can touch up with the paint that was left behind. Also, Rick had originally offered to fix an imperfection the the existing sheetrock wall, but the person who performed the work claimed that it was outside of the scope of the job. Unfortunately, Rick did not come by to check the work until the job was completed, and, to his credit, he did offer to redo it, but we declined. A little closer supervision could have prevented that misunderstanding in the first place. After the work was done, and before the incident with the insurance company, we asked Rick for a couple of other bids on other projects we are planning. We thought the bids were high and told him so--now we know they were high, and we will not be using him again or recommending him for any other work.
Description of Work
Repaired water damaged sheetrock in bathroom ceiling.
Category
water damage restoration

Service Provider Response

We strive to do our very best for each one of our customers. Our remodeling prices are very comparable with this region. We encourage you to get multiple estimates from licensed and insured contractors and to thoroughly check there background. We are not the cheapest yet not the most expensive and we will always meet or exceed your project expectations. In this case, I offered and it still stands today 6-23-2013 that we will correct any issues that are not satisfactory. We stand behind our work . That's what you will get every single time. Call me direct at 210-501-7677. Rick
LIONEL C.
5.0
04/18/2013
They were awesome! They were timely and kept me posted. I have had others that just make you wait. The crew was very polite and professional and they knew exactly what they were doing. It was just great to have them. I will call them for anything I need.
Description of Work
I had water damage and they redid the floors, walls, and replaced everything.
Category
drywall, flooring contractor, water damage restoration
LIONEL C.
5.0
04/18/2013
They did an awesome job again!
Description of Work
I had water damage a couple months before that leaked into the bathroom. They raised the tub and fixed the floor.
Category
flooring contractor, water damage restoration
Janet S.
5.0
02/27/2013
Excellent
Description of Work
Rick scheduled an appointment with me and showed up when he said he would - very professional manner, and essentially talked me out of doing anything aboutr the smole damage. He gave me a free bottle of Odor Ban, and instructions on what to clean, and reassured me that smell would dissipate. Very happy I call him.
Category
water damage restoration
Hortencia S.
5.0
02/16/2013
The work performed was beyond what I expected. I experienced what most would believe it wouldn't happen to them, an electrical fire. The job was not as easy as most taking into consideration the age of the house and the fact the home was due for foundation repair. Rick Bokal had his crew started the job a week before the holidays installing a new roof in about three days that included replacing rafters where needed. They started right back Jan. 7, 2013 gutting the house, a licensed electrician came in and rewired part of the house that needed it (recommended) instead of the whole house, painting the inside of the house from top to bottom, and drywall was hung in three rooms. Rick Bokal did additional work that was beyond the scope of work (what was originally bided). He was understandable, patient, and calm even when I was frustrated. The job wasn?t always pleasant but Rick assured me of the outcome and sure enough he came through. Thank you Rick and crew for an outstanding job on my home.
Description of Work
The services performed are as follows: rewiring, drywall, roofing, rafters, painting, installed light fixtures, installed security doors, insulation in the attic, and stained wood floors and cabinets.
Category
drywall, electrician, hardwood floor, insulation, lighting, roofing, water damage restoration, interior painters
rick P.
5.0
01/04/2013
I called several water damage companies here in San Antonio....most were answering services. The owner Rick answered when I call Rubiola Restoration and was at my house within 45 minutes. He had his people work into the night and he made several trips back to make sure everything was going well. He handled my insurance companies request...paperwork etc. He made sure that items were repacked and nothing inside the boxes had water damage. He even wrote on the boxes what the contents were inside. He had his people straighten out everything and restack boxes. I know he did alot more work that he was not paid for by the insurance company. He told me that when the insurance paid I could pay him...wow. They hauled off everything that was ruined. .A week after Rubiola Restoration was paid, Rick called to make sure everything was ok and if I had found anything that was water damaged. I had, a drill charger that cost $150.00. He came out added it to the list and called state farm and handled it. I cannot tell you how impressed I was with his honesty and customer service.He gave me his personal cell phone in case I had any questions. I wish there was a rating higher than "A".
Description of Work
We had a water leak in our garage, I had recently sold another home and had boxes, tv's and furniture in the garage....it was a mess.We needed water removed,boxes repacked,electronics checked for damage and cause of leak repaired.
Category
water damage restoration, interior painters
Carol W.
5.0
11/28/2012
We were totally pleased with the service we received. The final bill came out to be less than the original estimate, and they appear to have saved our carpet, wallboard, and baseboards in the affected rooms. We did not have to pay until the job was complete, and the technicians were professional and accomodating in coming when we needed them to and even offered us some advice about things we could do ourselves to speed the process of drying and reduce ourcost. They even gave us better advice on dealing with our insurance company on a claim that we got from our insurance agent. Everything was restored to where we were before the "flood", and we were very comfortable that we were in good, knowledgeable hands every step of the way. Their office personnel were very nice and acccomodating to deal with, as well. We recommend them most highly and would use them again in a minute if we ever had need of their services (which I hope we don't!)
Description of Work
We awoke one morning to find a toilet overflowing and water drenching our bathroom, two bedrooms, and a closet. We got in touch with Perilous Times and they had someone at our house in a little over a hour. Their representative, Mike, immediately assessed the situation, gave us an estimate (which he said was probably high), and started work once we approved the job. He seemed to know exactly what needed to be done-- suction up the water, pull back the carpet, remove the padding, and bring in several huge dryers and a dehumdiifier, and close off the affcted rooms from the rest of the house. For three days, a technician came back daily and cheked the moisture cotent in the floors and walls. On the thrird day, when they determined that our humidity levels were correct, they took out their equipment and repalaced our padding and carpet, cleaned and sterilized the floors and floor coverings, and we were able to move back into our rooms. They were efficient, professional, personable, and reassuring every step of the way.
Category
water damage restoration
daryl H.
5.0
11/07/2012
Rick was very skilled and dedicated to completing the work on time, he even worked on weekends when needed, and kept at the job until finished, unlike most contractors I have dealt with.
Description of Work
Repair water damage (replace cabinet boxes in kitchen, remove and reset sink and dishwasher) , paint one ceiling, remove and replace wet sheetrock.
Category
drywall, water damage restoration, interior painters
Robin S.
5.0
08/28/2012
Alpha Omega Fire & Water are quick and do a good job.
Description of Work
I use Alpha Omega Fire & Water for carpet cleaning every few months.
Category
carpet cleaners
Barbara N.
5.0
08/21/2012
I had a slab leak in the living room that affected the dining room and hallway. After the plumber came in and fixed the leak, Rick and his team came in and removed the nasty soaking wet carpet and pad and put in a heavy duty dryer to help salvage the drywall and base boards. The damage was just too extensive and much of the Sheetrock and base boards had to be replaced. Rick helped me with getting the correct info to my insurance company. Once my insurance company gave me the check to do the repairs, Ricks team came in right away and worked fast and clean/neat. I never would wish for the original problem (the cost of plumbing repair was not covered under insurance). But, Rick took what was at first an overwhelming disaster and turned it into a manageable experience. My house now looks SO MUCH nicer than it did before the water leak. Rick and his team were not only professional, but extremely patient and understanding about the initial stress I was feeling. I am VERY glad I pick Rubiola Restoration. If I ever need any of the services (they do much more than just water extraction) I will certainly call them!
Description of Work
water extractioncarpet removalmold retardationtotal sheet rock repair (remove old, put up new, tape, float texture and paint)replace damaged flooring and base boards
Category
carpet cleaners, water damage restoration, interior painters
Justin D N.
5.0
11/11/2011
They did an excellent job. I would recommend them to others. I rate them high overall, and I will use them again in the future.
Description of Work
I used Alpha Omega Fire & Water Inc few weeks ago to repair water damage.
Category
carpet cleaners, wallpaper removal, water damage restoration
Robin S.
5.0
08/12/2011
The people who come out are really nice and their price is very reasonable. They do a good job and the quality of their work is great. They are people whom I don't mind inviting into my home.
Description of Work
Alpha Omega Fire & Water, Inc cleans my carpets and the upholstery my cars. They also clean my air vent, tile and grout.
Category
carpet cleaners, ceramic tile, upholstery cleaning
Carla R.
5.0
02/06/2010
Rick had originally told me that he would arrive between 9 and 11 AM. When I called at 11:20 to see where he was, I talked to the woman in the office who told me that he was on the way. He arrived 10 minutes later and said that he thought he had committed to be there by noon. He repaired my carpet and cleaned the carpet and rugs and did a very good job.
Description of Work
Rick cleaned 3 bedrooms, a long hall and a bathroom (berber carpet). He also cleaned 2 wool rugs. The carpet/rug cleaning was $69. He repaired a portion of carpet in one of my bedrooms that my cat had clawed. He did a good job with the repair and the cleaning.
Category
carpet cleaners, carpet installation

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    50% Off Deductiable Call Now !!
    Eco-Friendly Accreditations
    Yes
    Payment Options
    MasterCard, Discover, Check, Visa, Financing Available
    Senior Discount
    5%
    Emergency Service
    Yes
    Warranties
    Satisfaction

    Services Offered

    Water extraction, Structural Drying, Fire Damage Restoration & Cleaning, contents cleaning, pack-out & pack-in, Carpet Cleaning, Oriental Rug Cleaning, All Flooring sales & installation, Structural Repairs, Crime Scene clean-up. Drywall, painting, electrical, plumbing, new counter tops, custom cabinets, garage doors, re-roofs, masonry, concrete, decks, siding, fencing, kitchen & bathroom remodeling

    Services Not Offered

    Equipment Rentail

    Frequently Asked Questions & Answers about Perilous Times Restoration

    How is Perilous Times Restoration overall rated?

    Perilous Times Restoration is currently rated 4.9 overall out of 5.

    What days are Perilous Times Restoration open?

    Perilous Times Restoration is open:

    Sunday: 6:00 AM - 5:30 AM

    Monday: 6:00 AM - 5:30 AM

    Tuesday: 6:00 AM - 5:30 AM

    Wednesday: 6:00 AM - 5:30 AM

    Thursday: 6:00 AM - 5:30 AM

    Friday: 6:00 AM - 5:30 AM

    Saturday: 6:00 AM - 5:30 AM

    What payment options does Perilous Times Restoration provide

    Perilous Times Restoration accepts the following forms of payment: MasterCard, Discover, Check, Visa, Financing Available

    Does Perilous Times Restoration offer free estimates?

    No, Perilous Times Restoration does not offer free project estimates.

    Does Perilous Times Restoration offer eco-friendly accreditations?

    Yes, Perilous Times Restoration offers eco-friendly accreditations.

    Does Perilous Times Restoration offer a senior discount?

    No, Perilous Times Restoration does not offer a senior discount.

    Does Perilous Times Restoration offer emergency services?

    Yes, Perilous Times Restoration offers emergency services.

    Are warranties offered by Perilous Times Restoration?

    No, Perilous Times Restoration does not offer warranties.

    What services does Perilous Times Restoration offer?

    Perilous Times Restoration offers the following services: Water extraction, Structural Drying, Fire Damage Restoration & Cleaning, contents cleaning, pack-out & pack-in, Carpet Cleaning, Oriental Rug Cleaning, All Flooring sales & installation, Structural Repairs, Crime Scene clean-up. Drywall, painting, electrical, plumbing, new counter tops, custom cabinets, garage doors, re-roofs, masonry, concrete, decks, siding, fencing, kitchen & bathroom remodeling

    Are there any services Perilous Times Restoration does not offer?

    Equipment Rentail