Dry Force

They refused to help me unless I agreed to pay for all the extra services That I wasn't interested in. All I wanted was someone to cut out the wet carpet pad, extract the carpets, and disinfect everything. I offered to pay them very well. The technician agreed that it would only take an hour or so, but his supervisor would not let him do the work unless I spent $1500 for fans and dehumidifiers This was a waste of both our time. I just need help cleaning up the mess

Dry Force is good at water removal, but not at repairing and restoring damage. They do their own water removal and are very responsive and professional. They do not, however, do the repair and restoration of damage. They contract this work out and are not able to control and coordinate all of the contractors involved in the large number of jobs that they typically are conducting on any given day. They cannot stand behind this phase of the work, because the work is not being done by Dry Force employees.

This company is a total scam! We moved into our new house 3 weeks ago and unfortunately had a water leak in the slab. My plumber recommend I call them to ask them to come and change the padding because the carpet had gotten wet. The first guy that came out recommended that I dry out all of the walls and quoted me $900 - $1,000 even though we told him that we were probably going to change out the Sheetrock. He left me with a "complimentary" commercial fan to use for 24 hours to dry the carpet. The next day, two other guys showed up to pick up the fan. One guy was worse than a used car salesman...trying to sell me on drying out the walls again and overnight the price to do so had gone up by $400!! Thankfully, my husband came home and distracted the salesman because the other guy who was with him had enough integrity to tell me that I really didn't need to do what he was trying to sell me on and that he couldn't stand it when people try to sell you something you don't need!

It wasn't a horrible experience, the guys were a little anxious to do suggest services I should do whether necessary or not, at times almost boarder line pushy. Their quotes were all over the place. Overall, I suppose you could do much worse, but after all said and done, they did get the job done.

We got up one Sunday to find drops of water leaking from the ceiling in our family room. I go up to the bathroom and find a teaspoon of water below the toilet tank. I turn off the water, call the plumber and he says the toilet valve was cracked and replaces the same. He then recommends getting the moisture penetration checked out and recommended Dry Force and said they would give a free estimate. I call Dry Force and they send Joe Rodriguez within the hour. He goes around with the moisture meter and says that the ceiling has to be cut open and the subfloor dried and if it is not done, the subfloor may rot and one day the toilet will fall on our head. With sure dire predictions, we decide to go ahead and get the floor dried and he tells us that insurance will take care of everything. We call Liberty Mutual and file a claim and he takes photographs. People come over from Dry Force everyday to measure the drying progress and on the 4th day take away the equipment. Joe tells us that the subfloor will have to be replaced because it is not drying. We asked the reconstruction department of Dry Force to give us an estimate. Their estimator comes by and takes measurements and tells us insurance will take care of it. However, Liberty Mutual, our insurance company and Dry Force could not come to an agreement and Dry Force refunded our deductible, since their quote was coming up to be more than 200 dollars than what Liberty Mutual was willing to pay. This process took 2 to 3 weeks to get done. With the reconstruction department, there was a communication gap. I would not get updates as often as I would like and I kept asking about the subfloor replacement and looks like there was a communication gap between those that handled the drying and the reconstruction department. I appreciate that my deductible was refunded though. As for the drying, I found an error in the invoice for drying. They had added another dryer on the second day but charged for one day extra on the invoice. I think their bill was for around $2500 but insurance brought it down to around $1500. My overall impression was that their Drying department is better than the reconstruction/insurance handling department. The drying department came on time, took readings with their meters, set up the fans, removed the tiles and got the subfloor drying. Everyone was polite. Sometimes, their schedules slipped by a couple of hours and I had to miss out on classes in school that day. However, I was informed about it at least some minutes before they were to arrive but not enough notice for me to have gone to school earlier. The only thing I did not like was that their specialist Joe Rodriguez told us the subfloor had to be replaced and scared us. The reconstruction department did not send someone to evaluate later on if it really needed to be replaced. It led to quite some dissatisfaction at the point in time. Later on the contractor sent by Liberty Mutual took a look at the subfloor and told us it did not need to be replaced. I would have appreciated if I knew in advance for the drying process how much it cost.

I used Them 3 months ago. They were very prompt. They showed up in the very middle of the night. They were very helpful.

The overall experience was pleasant.

They did a beautiful job. My insurance covered the services that were performed by this company, and they worked with me very well for pricing. They took an entire half of a wall out and they pulled up the tile from the shower floor and repaired it all. They put all new tile in, at least as much as the insurance would pay for - which ended up being almost half of the shower as well as the shower floor. The tiles matched and everything looks very nice.

They came right away, when called by the plumber. The were very professional and helpful in calling my insurance. They were patient with me, didn't make me feel rush to make a decision and they explained everything to me. Once I gave the ok, they had their machines there to dry up the water. So the clean up went smooth far the most part. It's when it came to putting things back together is where things kinda fell apart. This crew wasn't quite as professional, and forthcoming with information and explaination. It did not get started as soon as I wanted it too. This whole thing started before Thanksgiving and didn't get finish until after Christmas. So I wasn't too happy about that. But over all I'm satified.

Dry Force was able to repond to our telephone call for help within a few hours. The technician spent many hours determining the extent of the flood damage, removing ruined carpet padding, puching holes in baseboard of walls that were water saturated, and setting up industial strength blowers and dryers in the 4 flooded areas of our house. For the next three days a technician came by to check on progress and to relocate the equipment as needed as the drying proceeded. After three days the carpets and walls were dry and the tech removed the equipment. Each Dry Force tech that came to our house was knowledgeable, courteous, and professional in how he conducted himself.

The dry force team knows their business. I stayed out of the way, but nearby in case anything was needed. I was amazed at the finished process for the dry out. This was the 2nd time i have used their services.

I liked them as far as the water, they took it right away and they did everything they said they were going to do and very easy to get a hold of. If there was any problem, they always worked to fix it right away. They had very good customer service. I would recommend them. The only problem I had was with the contractors, but as far as the company I would use them again.

It was the best outcome to a bad situation one could expect. See story above.

We were very happy. Had to call them back in to fix a small error and they swiftly returned to do just that.

Dry Force was very professional, responded right away, and completed the work without any surprises. Furhermore, they followed up well and regularly checked on the floor. Ultimately, this is the second time that I have used them, and they have done a great job both times.

Dry Force did a good job, but we did have an issue with the sub-contractor who did the carpeting.

It was a very good experience. The company was quick, did the job as promised, and I was happy with the results.

I have never had anyone respond as quickly as they did. We had some plumbing work done and discovered water under our carpet, and the plumber recommend them. They where at our home within an hour of calling them. They pulled back the carpet and treated the slab to prevent mold. They laid the carpet back down and brought in a dehumidifier and fans. Within 4 days everything was dried out. They came out daily to check on things and always called ahead of time to check if we were home and let us know they were on the way. They made things very easy and they were very professional. If anything like this happens again, I know exactly who to call.

As far as the service technicians and the quality of the work, they did a good job, but I’m not sure about their billing procedures; they seemed a bit shady. For the re-construction part of the business, they won’t give you an estimate until you agree to do the work with them.

They were fine to work with overall. They showed up when they said they would, and accomplished what we needed to have done.

The experience was great overall. Nobody ever wants to have to deal with a company to help with flood damage on their homes, but we were very happy with their work. They made the process very easy. I was really impressed with the fact that they came out instantly; as soon as we called, they sent someone out to make an assessment.

They did fine. They worked in connection with the other companies involved. After many days of attempting to get the cement dry enough to have a wood floor installed, another special material needed to be put down in between the cement and the flooring.

It was a good experience overall. When they did come out, they never explained to me that there’d be an additional charge since they came out on a weekend. However, they did a really good job and did what needed to be done.

DO NOT HIRE THIS FRAUDULENT COMPANY!!! I hired Dry Force for restoration after a plumbing mishap in my bathroom. Based on there performance during clean up and rating with the BBB I felt it a good bet. However, I found that there prices are high and a good BBB rating means NOTHING! The process to grieve a situation is expensive and extremely time consuming. I also discovered that Dry Force does NOT have a good reputation in the industry and are NOT bonded which I now know is important. Dry Force does NOT do there own work for restoration. I REPEAT...DRY FORCE DOES NOT DO THERE OWN WORK FOR RESTORATION! They hire cheap labor who's only interest is GET YOUR MONEY and finish the job as soon as possible. This poor excuse for a company did SO MANY THINGS WRONG, I don't think I'd be able to keep your attention. So LET ME SAY THIS...it should have been an easy job, that didn't end until December but started in September for restoration. I gave them a second chance to fix all there BAD WORK and they just made things worse...MUCH WORSE! Examples: New rug (which took 2 tries to get right) that now has visible seems in 2 rooms, wrong kind of paint in bath which peeled badly, cheap brushes that left paint brush debris everywhere, looks like a 5 year did the job, damage to property from moving furniture, I HAD TO DO MUCH OF THE LABOR (above and beyond what's required), PROVIDE MATERIALS and EQUIPMENT!!! This isn't the HALF of it! I'm now left with THOUSAND$ in damage...FROM-DRY-FORCE!!!!!!! This waist of time company LIES, BULLIES, does NOT use the products promised!!!It's my understanding that I can only write 1 review a year on a company. SO...Dry Force??? BRING IT!!! Respond anyway you wish! Tell the people how you tried to make things right, how you tried to make this customer happy :-( I will then amend my review, which I'm allowed to do...AND I will then POST PICTURES OF YOUR SO CALLED WORK! I look forward to hearing what Dry Force has to say! Reply to Dry Force's Response: The Arbitrator based his ruling on a contract technicality rather then follow the guidelines set forth by the BBB! The "Rules of Arbitration" state the arbitrator,"IS NOT BOUND TO APPLY LEGAL PRINCIPLES in reaching what the arbitrator considers to be a fair resolution of the dispute." This was why I had agreed to this and not small claims. He found that it would be UNFAIR for Dry Force to TRY A THIRD TIME because I made final payment and deducted $300 for my labor, equipment and materials. I did this to BE DONE with Dry Force and before getting an estimate for THERE damage! Dry Force cashed that check immediately and WITHOUT question! The CHEAP LABOR HIRED BY Dry Force that came out a second time to address the MASSIVE amount of initial BAD WORK did so only after I insisted for months!!! Dry Force does NOT respond to my Angies list review other then state what happened at the BBB, but their statement about the BBB ruling is not acurate. NOTICE: Dry Force DOES NOT address the workers they hire, the damage they left or that they are NOT bonded! They do NOT address there reputation within the industry or even there bad ratings with other customers, in regard to restoration, with Angies list! YOUR TURN DRY FORCE!!! I can do this as long as you can!!!!!

our plumber Mark Ondras recommended this company to evaluate the water damage of our hot water leak on our pier and beam home. dry force found our beams and under floor were dripping wet, but we did not have any standing water. they set up a machine called "dragon", a blower, 2 dehumidifiers and 8 air movers. even though the temperature got extreme within the house I am grateful they saved us from what could have been sever damage. they are direct billing the insurance company.