Roberts Carpet & Fine Floors

Roberts Carpets in The Woodlands area did a terrific job for us!  We ordered maple wood flooring for our master bedroom and for both master closets.  They removed the old carpet and pad after we had moved out all of our furniture in order to save time, although they said they would have moved furniture for us. Their installers were professional and diligent.  The only price adjustment was to include the bags of float which were used to level the floor.  The job took from April 2 to 7th, allowing for drying time over the weekend, so the installers were in the house on 4 different days only.  I highly recommend the company, and especially recommend working with Steve, the store manager.

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Installers were great moved all the furniture. Did not take as long as expected for 4 bedrooms. They left the place back in order and clean.

Great.  They arrived on time , did a great job. cleaned up after themselves.

Great installation and on schedule.

My sales person Mellisa Lawrence helped me greatly. She recommended a wood flooring that was lighter than I had planned to install, but gave me exactly the results I was looking floor. She did a professional measure and recommended installers. I was pleased with Robert's dispatch and scheduling, on time arrival and quick work. It is disrupting to replace all the floors in your home, but they finished in 5 days including the time necessary for the float to dry and all of my furniture to be moved out and back in. My floors are beautiful and level! and I am extremely pleased with the work. All 3 crews - tile installers, wood flooring installers, and carpet installers were professional and careful of my home and possesions. Thanks Robert's!

The men were very professional and polite.  They worked late to make sure the project was done as explained.  The tile around the fireplace was replaced and the linoleum floors were replace with ceramic tile.  It looks great and I'll be using them to put in hardwoo floors in May.

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We had bamboo flooring put in. We had a lot of work to do because it required sanding and cementing because underneath the carpeting was a lot of different layers of residue. It looked beautiful. They did a beautiful job laying it down but the sealant that added additional protection seeped through in certain spots. So we complained. He comes over and he drops off a cleaning solution. I told my husband for the price that we had to pay for those floors, "I'm not doing it" So it took several attempts for them to come out, get rid of the residue and then [unclear 38:38] the floor. So I would not go to them again. It was thirteen years ago. So whatever they're like now, I can't comment on. It left a sour note in our minds. The pricing was higher than what they quoted. They were punctual, we didn't have a problem but it took several attempts to get them back here four or five times. I've heard from other people that for some reason their quality of work has gone down.

The Initial Sales experience was good. Salesman was knowledgeable and helpful. After Ron Wilhiter (Sugar Land Store Manager) visited our home to measure for the amount of carpet and we agreed to purchase the product the problems began.
1st the price quoted was not the price we where charged. So I called Ron and ask why is it more he indicated that there are some add on fees they are not allowed to discuss. Like the disposal fee and some other charges. Long and short it was going to cost more. So we expressed our concerns about price disclosure and agreed to have the carpet installed.
When the installers arrived they informed us that the carpet seams would be different than Ron had quoted and charged and since we where expressly charged and paid for more so the seam would be smaller we were upset.  When I call Ron and asked about the second discrepancy he indicated he never told us that and never sold us additional. However, I have the drawing that shows the additional carpet required and the seam layout. When I asked if they could give us some sort of discount he said he would have to call his customer service manager at corporate. I have never gotten a call back.
Of course we did not have to accept the carpet as presented but since they had already ripped out all our old carpet  and Habitat for Humanity had already picked it up and they had 1/2 of our money and we would have to wait another month while they ordered the proper amount of new carpet. We agreed to let them install the carpet AS IS
My complaint is with Ron Wilhiter the store manager and sales person he has no integrity and as a result gives Roberts Carpet a Black Eye. Their Installers did a great job.
They did remove the disposal fee after we gave the carpet to Habitat for Humanity however, they only deducted $50 instead of the $90 Ron told me at time I questioned them on the hidden charges. I just did not feel like arguing.

The lady in the office was really nice. She was excellent in explaining all about the floors, the types of woods, and all the tiling. She helped us design with the tile. They were very accommodating with the dates. They did everything in the right time that they said. They said they would be here in a week and they did the job exactly in a week so it was perfect. They were very professional. The floors are beautiful and everything was really nice.

Overall it's okay.  They hired out contractors to do the work not necessary their own employees.  There was a miscommunication between the person who showed up to do the work and the stores.  So the person who came didn't know for example which tile went where.  There was miscommunication too with the scheduling.  But I didn't have much communication with the store manager but the one I spoke to was the gentleman who I guess was in charge of all the contractors.  Any concerns we had were quickly resolved. People who come to do the work are not necessary their employees so just be aware that you might have to communicate things twice or pursue more help if you needed early on.

I was very pleased with the experience at the store and the installation.   I visited the store several times and took samples home four times before I found ther one I really liked.  Price was a factor and I did have several flooring stores come out to give estimates/  The installers arrived percisely at the time the appointment was scheduled and worked around the inclement weather.  I am very please with this experience.  They moved all the heavy furniture out of the room and made sure they put it back to my satisfaction.  They did a great job!  I have more carpet to replace and I will go back to Robert's Carpet again.  Great experience and happy with the outcome.

Beautiful quote. Very professional and quick to come out. They treated me very fairly. Extremely impressed with the professionalism.

Overall the process was smooth and professional. We were apprised each step of the way on the progress of our project. Clean-up with tile remodeling is always an issue, so we were pleasantly surprised inside the house with a less then expected level of dust. Outside the house the crew was not as tidy, especially in cleaning up the backyard concrete, where a lot of water was used leaving our backyard muddy. We will definitely consider using Robert's Carpets again. The only drawbacks we found were the lack of a lifetime guarantee - which some local companies do provide; and the fact the company did not assist in the replacement of wooden thresholds to adjoining rooms. Again other companies will provide this level of service.

Overall the job was decent at best. The price was fine, but they were not responsive at all. They also were not very professional, and I would not ever use them again in the future. They were helpful in the store, but when they came out for the work it all went downhill.

The sales people were nice, knowledgeable and very helpful to get us the best carpet at the best price. Installation went without a hitch. The foreman even suggested a different layout than the estimator proposed and we were very happy with it.

Very well. Everyone showed up on time and worked straight through. The process went much faster than I had expected, but, I also had the house fully prepared and free of obstructions. Some parts of the process were messier than I expected, but with no previous experience, I have no complaints. Be aware of one thing: Your wall to wall carpeting is not that clean, no matter how often you vacuum it. That was the real shocker. I am so glad I am switching to tile.

Roberts Carpet & Tile Floors was a good company to deal with. We had to call the company back to fix an overlapped seam in the carpeting. They responded to our needs promptly. Other than that one incident, we were happy with the overall job performed.

Robert's did a great job and were very helpful. No tacks were visible and the carpet was installed properly. The guys who came out to do the install were very polite and clean. The entire job took only three days. So far we have been very happy, as they have not had to come back out and do any repairs. We bought really nice carpet and they did an excellent job.

The company came out, and estimated the cost of new hardwood floors. They were very responsive, and did a very professional job. They had a very nice, and clean shop. I was extremely pleased with the quality of work. They have several shops around the Houston area, I am sure they all do a great job.

I feel that when they came out to replace our carpet, they did a great job. The workers never left a mess, and took the old carpet with them to dispose of, which really impressed me. The new carpet, and installation looks great. I really like that there are no visible blemishes anywhere. They were really professionals, courteous, and I will surely use them again.

The carpet installers arrived early on a Monday morning to begin work. All furniture was moved out of each room into the hallways, or other rooms to avoid having to move it outdoors because it was raining that day. The two installers were very careful with our furniture, and nothing was scratched in the process. We did not have old carpet to be removed, so the job was finished by lunch time. We had different carpet color installed on the separate levels of our house. The carpeting is also easy to clean, and it looks great.

Roberts Carpet & Tile Floors got everything done before we moved in when we bought the house. We did comparison shopping and they offered the best prices. The sales people were knowledgeable and extremely helpful. I trust them and feel that they helped me make the right choice. They were concerned with making sure I got what was best and not what was most expensive; that really impressed me.