ROADRUNNER RESTORATION

In a word: Terribly. In 2017 my condo in Rockport Texas was destroyed my hurricane Harvey. The Key Allegro Condominium Association hired Road Runner Restoration to rebuild the condos. This company claims to have done work for companies like Exxon! Last year, Road Runner told me to take a cash out. Meredith my project superintendent, who works for RR, told me that a Cash out would be in my best interest because Road Runner would not finish anytime in the foreseeable future. And that was 4 years after Harvey! . Here is my signed payout contract from Road Runner. Rachel, the CEO of Road Runner agreed to pay me a final pay out amount of 25k by January 31st, so I could finish the project on my own. They did not send it to me. I called Meredith. She promised I could pick it up or have it overnighted to me by today or tomorrow. Today I talked to Road Runner’s new CFO, Mike Howell, who refused to honor the signed agreement. These people are the scum of the earth. After all the taxes, insurance, special assessments and HOA fees that I have paid (about $50,000), I am now paying a contractor out of my own pocket to finish this job. I paid for hazard/hurricane insurance; the HOA gave my insurance proceeds to RR. Road Runner then refused to finish my condo and signed a contract to reimburse me with it the insurance proceeds but are now choosing to keep my insurance money in violation of that contract and make me pay for the repairs out of pocket. Mike complained about cash flow and his lack of profit on this project. That is all Road Runners fault because they continually screwed up and had to do things over! They sheet rocked my place before finishing the framing, they did not use sheet rock screws, so the Sheetrock started detaching from the studs, they had pipes leak after they sheet rocked on other units, requiring a re do, they framed a flat ceiling in my unit instead of a vaulted ceiling as per the specs, requiring a re-do. Somehow, they got the electrical got so screwed up that when I pulled my light plug, all the rest of the plugs in the room turned off. It took an electrician 3 trips to fix it because when I explained the issue in detail to my Superintendent, she said TMI mister Whelan! I also drove 200 miles to meet with her only to have her ask why I was there. I then spent an hour walking through my unit and pointed out issues. She didn’t write down a single note! They managed to run 125 a/c volts through 5-volt dc usb plugs that I had installed which nearly killed me! They punched out the wrong plug in the wall drain which would have caused my washer to have drained between the walls instead of into the drainpipe. They left a 4-inch gap between my cabinets and ceiling on one side while making them flush on the other, they didn’t install ceiling studs required to properly install sheet rock thought I pointed out the issue prior to the sheet rocking, they tore out a shower that we all agreed to preserve. When I asked why they said they had to because of mold issues. A year later I asked what steps they took to remediate the mold and they said there was no mold, and the list goes on and on. Never hire this company. This post will be sent to the BBB as well.

Stay away at all costs. Had minor smoke damage due to wire shorted out against dryer vent. Thomas, one of their fire truck chasers came , said we can stay in a hotel for a few days so they could wipe down furniture etc. A few days later I found out the removed all our furniture and personal items, things in drawers and cabinets.There was no reason for that as the only place there was smoke was in the kitchen-ding room area and very little in the adjacent living area. All other rooms were closed off. Had to rewire where the wire shorted out. The insurance co. paid to have the entire house brought up to code. When the electrician arrived to do the work, Roadrunner told them just to replace the shorted out wire , new breaker box with arc breakers.and nothing else that insurance had paid for. Ended up being in the hotel for 5 months. When we finally returned home they refused to return things back where they were. Over 100 boxes they left for use to unpack. I'm 77 years old with a bad back and COPD and my wife had just finished 6 months of chemo and radiation. While in the hotel she developed a massive blood clot. Was rushed to the hospital. While unpacking she developed a huge hernia at the colostomy site she had due to the rectal surgery on the cancer. Still have a breaker tripping but not resolved. No water damage.

SNUFFY STUART 09:49 (42 minutes ago) to GARYGKSTUART@gmail.com Stay away at all costs. Had minor smoke damage due to wire shorted out against dryer vent. Thomas, one of their fire truck chasers came , said we can stay in a hotel for a few days so they could wipe down furniture etc. A few days later I found out the removed all our furniture and personal items, things in drawers and cabinets.There was no reason for that as the only place there was smoke was in the kitchen-ding room area and very little in the adjacent living area. All other rooms were closed off. Had to rewire where the wire shorted out. The insurance co. paid to have the entire house brought up to code. When the electrician arrived to do the work, Roadrunner told them just to replace the shorted out wire , new breaker box with arc breakers.and nothing else that insurance had paid for. Ended up being in the hotel for 5 months. When we finally returned home they refused to return things back where they were. Over 100 boxes they left for use to unpack. I'm 77 years old with a bad back and COPD and my wife had just finished 6 months of chemo and radiation. While in the hotel she developed a massive blood clot. Was rushed to the hospital. While unpacking she developed a huge hernia at the colostomy site she had due to the rectal surgery on the cancer.

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Service was excellent. Carlos with Roadrunner showed up within 2 hours of me making a claim to my insurance company and got a roof tarp put up, just before the storm came in that night. He also checked out the inside and advised me of the water damage that had happened inside the home from the leak. I spoke with my insurance again and they approved for water damage claim. With Carlos already onsite, we were able to begin drying out immediately.

Very well! I loved how easy this process was after hearing horror stories from people who had been through this before

Had a pipe leak and had a plumber come out. He referred Roadrunner to me. They were very helpful and even helped me when it came to getting my insurance involved. They guys that came out were very professional, and explained the process of how it would go. They even helped me when it came to repair and replace it all. Roadrunner helped and explained everything ahead of time to let me know what the next step was. If I ever have another disaster, Roadrunner is who I will call and request my insurance company to use.

I'd been asking for a budget sheet, when I requested one from them they stopped showing and sent a letter that said they quit. I gave them 147,000, but they only did about 100,000 dollars worth of work. They are still refusing to provide a budget sheet.