One Hour Heating & Air Conditioning - Houston

The young man who did the A/C repair for me was very respectful, careful and professional. I am very pleased with the work performed. I'd recommend this young company to anybody who ask if I know anybody who does A/C repair.

This company came to my home on June 10th and replaced a fan motor on the AC/Heater unit. Cost was $999.99 or sign-up for service contract for 1 year at 15.99 per month and then the cost was reduced to $849.00. A little more overall, but service would be needed anyways. On June 22nd, my house was not cooling, so I called them back and they came out on the 23rd. The tech then tells me that my system is old and it all needs replaced. So why did the first tech not tell me that the system was old and needed replaced? Their excuse was that he was just trying to get my house cooled and help me out! They will not admit that the guy did not know what he was doing. In total, I spent over $1800 to find out that it all needed to be replaced. So, I let them send a salesman to my home, and give me a quote. The following is a copy and paste from their quote, -------------Investment Number Requested--------- HVAC Complete Single 14 - No duct corrections $11401 -$849 -$689 = $9854 Finance for as low as $124 / month with $0 down. Notice the $849 and $689 subtracted from the total cost? This is the money I had already spent that they were going to credit back to me. I believe they just jacked up the price and the subtracted to make it look like a great deal. I have another saleman with another company sitting with me right now. His quote is $7382, which I believe is reasonable. The One Hour salesman was not very knowledgeable about systems, this guy here right now has taken the time to thoroughly explain my options and gave me prices on three different ways to go. Beware of One Hour, they proved to me that they do not know what they are doing.

Very polite, offered solutions and right information for what options we had available. Very professional!

it went great

On Time ,Courteous, Fair Price, & Knows the Business.

Company failed to give a lower rate to fix the repair they insisted on the expensive repair that would be more durable over the years but my home has some disfiguration pipes are noticeable

Was onsite 1 hour after I called for service.

They were on time, very professional, informative answers to my questions.

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Had to wait 6 hours for them to show due to bad weather but technician was very polite and knowledgeable

They were able to come the same day. The technician was knowledgable and professional. He diagnosed the problem quickly.

We are looking at replacing our heating/cooling system. At this point we will be working on saving some funds, but will definitely go with One Hour Heating and Air Conditioning. Frankie, the technician, was very gracious. Was will to explain everything that he was doing so I understood what the test results were. He cleaned up our old system and then worked on a plan for us to replace the system when we can. Excellent customer service and hard working.

They were great and got the job done quickly

Replacing my 11 yr old American Standard A/C. The new life expectancy = 10 yrs. 1-Hour was the only company to do an air flow study. The unit size vs. the sq. footage vs. air intake vs. air output (basically). Everyone else, 'What's your sq. footage & what size do you have now'. Oh, previous installers never connected the duct tubing to cool & heat the other side of the house. Also, 1-Hour offers a 10 yr Parts AND 10 yr labor warranty option. The installers were so amazing and professional. They were here for 10 long, hot hrs. Every piece of dust was cleaned up thoroughly.

They were thorough and very knowledgeable! The service technician was polite and informative!

Professional and efficient.

Pricing on the high side, but so was the service.

they were on time and they did what they would do in the time that they said

They did everything I could have hoped for in providing the quick, professional service.

They called us the very instant I placed my requirement on this website. It was so prompt that I wondered why I had not done this 2 months ago, when our AC system first started leaking. The technician Abel who came for the job was professional and knew his job well. He unclogged the duct very quickly. The charges were reasonable too.

Price-wise, they are not cheap but not that expensive comparing to other brand name contractors. And they provide 2 yrs labor and 10 yrs parts warranties. They are quick and professional. To be able to install the AC in my small space they had to cut off part of the wall but they later sent people to fix it. No hassle.

Prompt responce. Prompt installation. Expensive, but worth it.