K T M Door Control Inc

Went very good. The service rep answered my questions concerning the value of fixing versus replacing. I feel like he gave me honest and good advice. I decided to fix instead of replace based on our conversation.

Out of alignment from the start. KTM refused to fix.I got another company to correct faulty installation. I do not recall exact date of service.

They were great, very patient as I reset the box and has worked beautifully since!

Our garage door was not opening correctly. Our neighbors on the subdivision website had highly recommended KTM. This combined with their Angie's List rating prompted us to call them. We called at about 9:00am Friday morning. They stated they would be out that afternoon or Saturday morning but that they would call first. They called at 2:55pm Friday and were out within 30 minutes. He looked at the door, explained the problem (the cable was off of the pulley) and proceeded to fix it quickly. He then looked over all of the rollers and determined that 2 of them needed to be replaced. The service fee was $79.00 and the rollers were $9.00 total. They were here for 25 minutes. The technician was very nice and explained everything concisely but clearly.

Both times they were able to provide same day service and were very professional. I would recommend and use them again, however I think our next step will be to replace the opener.

KTM was on time for the work, kept to the original quote and the work was satisfactory. In addition, they provided some maintenance for the two car garage door. Subsequently they have come out for a problem where the door would not close. It was a minor adjustment with the mechanism, which had not been replaced. They performed the adjustment at no charge.

They were not able to schedule an appointment for giving an estimate and said they would call me back. Almost two weeks had passed by and, by then, I had already moved on to another company.

KTM is the ONLY garage door company I would ever use. My garage door opener which they installed in 1990 is still working. The springs on my garage door which they installed in 1995 broke shortly before Christmas (2013), so I had them come to the house to repair them. (I keep big item receipts so I have the correct dates.) They use quality products not box store/home improvement products. Very friendly, family run business.

We highly recommend. KTM was very nice, affordable, and timely. They originally said they couldn't come out until Friday, but had an technician become available the day I called. Michael was extremely courteous and explained everything about my new system. It took about two hours to install my new opener. I like that they were insured as well. BTW - A shout out to Southwest Garage for the referral when their schedule was booked and KTM was closer to my Northwest location.

The serviceman determined the problem in a short time. (We suspected a broken spring.) He replaced the spring efficiently within 30 -45 min. It was obvious he knew what he was doing and had a great deal of experience.

I called KTM on Monday morning and explained what I needed. I was told they could send a technician out late that morning. He arrived in a timely manner and assessed situation. After explaining the two units available, we chose the upgraded system with the lifetime warranty. He did not have that unit on the truck so called the office to schedule the installation. Less than two hours later, two additional men arrived and made quick work of the installation. They were professional, punctual and thorough In explaining operation of the new system. We will definitely use this company for further needs.

They came out twice, once was to fix the gate, and the other time was to work on the driveway. This was the first time that we used them. They were very prompt and professional.

They were very professional, very prompt, and they were very neat when they did the work. They didn't make a mess. We haven't had any issues with the work since they did it. .

Excellent support! Came out the next day, and completed the work very quickly.

Called company on a Thursday, set appt for next day. Tech (Terry) arrived as scheduled on Friday afternoon. He was knowledgeable, friendly, professional. Got right to work, diagnosed problem (which I already knew), replaced the torsion spring and was finished in 30 minutes or less. I was amazed how quickly, yet thoroughly he performed the work! He also sprayed WD-40 on all moving parts, rollers, wheels, etc. He didn't have to do that. The price was exactly what I expected (no more, no less) since I had researched the price of the part and usual price of labor before calling anyone. I would absolutely call KTM again for a garage door problem. I know they do other things too, so if I had a need for one of their other services, I would give them a crack at it.

Everything from the quote to the installation was performed in a very professional manner. The installation for the straps and handles were measured very precisely and look fantastic. The springs were replaced and the garage door works great! I highly recommend this company!

I called this provider on a Sunday thinking I would schedule service for some time during the week. Surprisingly, the owner and his son were able to come over that same day. They arrived just 45 minutes after my first call. They fixed the problem and performed maintenance. The price was very fair, and he took the time to educate me on what I needed to do to maintain the door in the future.

It went well. I thought I was going to be told I would need a whole new system but to my delight the service provider told me it was a simple fix.

They were fine and they saved me more money. They told me that they can fix and replace the door for me to save money. They worked very diligently to help me save as much money. They were on time. They communicated well.

WE ARE SO VERY PLEASED WITH KTM DOOR CONTROL INC. THEY RESPONDED PROMPTLY TO A CRISIS, IN WHICH OUR GARAGE DOOR CABLE BROKE & THEREFORE UNABLE TO CLOSE OVERNIGHT. WE FELT VERY VUNERABLE WITH OUR HOME ACCESS COMPROMISED. BASED ON THE ANGIE'S LIST RECOMMENDATION, WE CALLED THEM. WE GOT SAME DAY SERVICE, KTM ARRIVED PROMPTLY, WERE VERY KNOWLEDGEABLE, FIXED THE PROBLEM, AND THE PRICE WAS REASONABLE. ADDITIONALLY, ACCORDING TO THEIR WONDERFUL USER-FRIENDLY WEB-SITE, THEY ARE A GENERATIONAL FAMILY OWNED BUSINESS, AND THEY PROVIDE PHOTOS OF ALL THE FAMILY EMPLOYEES. WE WOULD HIGHLY RECOMMEND THEM. THANKS ANGIE'S LIST.

Older garage door opener was opening in a random fashion. I had previously used KTM at another home and was satisfied. I gave them a call and described the nature of the problem. I was also able to give them the model number of the existing unit. The person I takled to on the phone was very knowledgeable. He gave the opinion that the problem was probabaly a failure on the circuit board of the unit that was causing it to open based on radioo interference in the neighborhood. With the model number, he was able to determnie that this unit could not be reprogrammed and that replacement circuit boards were not available (too). I made an appoint for them to insall a replacement opener within a couple of days based on my schedule. Technichian arrived on time and confirmed the phone diagnosis of the problem. He had the new uit and installed it quickly with no problems. Total job took less than 2 hours. He fully answered all of my questions and cleaed up the job. All very professional and as promised. This firm does good work. They may not be the least expensive alternative - but I have confidence in the quality of their work and I would hire them again if needed.

I contacted KTM for an estimate on service to our driveway security gates. One of the doors was stuck open with a short to the control motor. Sight unseen, several companies quoted problems with subterranean wiring, but did not triage the issue. AJ from KTM came out on 4/2 to do a thorough inspection. It was suggested that there was an issue with the control open/close limiters. He took the control arm to the shop for review and repair. Three days later, AJ returned with the control arm and said it was not much more than a loose connection within the housing, a simple fix. Additional assessment of our system unveiled the need for a new battery and 2 fuses. Total bill, was sub-$300. I strongly endorse KTM for service to security gates. They are thorough, very responsive and appear to be fairly priced.

KTM replaced the broken springs in our two-car garage door.

.Very well. Staff was on time, professional, knowledgeable and helpful. i wiill use them again

Arrived on time and on budget