Floorland of Texas

In the showroom, John, owner/salesman, helped me select laminate wood flooring to replace my worn, unsanitary carpeting. I shared with him that although it was a financial hardship, I needed his services because my granddaughter, who is disabled, had come to live with me when her mother passed away. My granddaughter, who is 10 years old, is unable to walk so she gets around the house by crawling on her hands and knees. He seemed very helpful. I was impressed to see a Bible on his desk and felt he was trustworthy. Referring to this websites reviewer's comment, unfortunately, I found the installation experience much similar to that of those on yelp.com. (Please refer to yelp.com for additional negative reviews). I stayed home with the crew of installers during the entire process and was told by the older installer that he is John's father. The installation was completed in a week with a few hiccups along the way. John never made a site visit to check on the installation. One installed completely, there were a few problems that I needed fixed. The crew was sent out to address the issues. However, I was concerned that the floor was noisy when walked on. It didn't feel like the slats fit together tightly enough and the floor popped and creaked when walked upon. I told them about it and was assured that this was just "settling" and was normal. Since I still had some additional remodeling to do, I kept the extra boxes of flooring they left behind so I could select a matching product to install in the future. Upon inspection, the boxes of wood appeared very plain and generic. I couldn't find the name of the manufacturer, product name, care instructions, warranty or anything. I also observed the wood itself was very thin which was very disconcerting. It was obvious that I had been overcharged for some cheap product that he wanted to get rid of. I called John and asked for the information above that I was in need of however he did not have anything in writing to give me. So, I asked for the manufacturer's name to look up this information on the internet. He was strangely hesitant to answer and finally informed to me that they manufacture the floors themselves (impossible) and told me briefly what cleaning product to use on the floors. During the year since installation, the floors are of obvious low quality. They are noisy, separating, the laminate is peeling away from the wood (particle board? it's glued to, and the glue has completely come off where the floor meets the tile in one room. The section has come completely off and is now breaking apart at between the planks. I've spoken to John several times and sent him photos of the problem areas. He has yet to keep his promise to have it repaired. He has sent no one to repair and the damage is growing as we wait. It appears I'm going to have to pay someone else to fix the floors. I hope other consumers research this company before wasting their money on Floorland of Texas.