Divin Electrical Services
About us
Divin Electrical provides electrician services for the Houston, TX area. Since 2000, we’ve built a reputation for honest, reliable and affordable service. We’re your one-stop resource for many of the repairs and improvements your property needs. Whether it’s a broken socket or a complete rewiring job, we have the equipment and experience to suit all of your needs. We do a wide variety of electrical jobs to build, repair, or improve upon your existing wiring. We pride ourselves on our prompt, courteous service, and insist on leaving our work sites cleaner than when we found them. If you plan on refinishing your basement, give us a call before your drywall goes up. Effective use of lighting can add depth and dimension to any space! We would be happy to provide customer references upon request, so give us a call anytime. 10 EMPLOYEES. NO SUBS. COST DETERMINED BY THE JOB. NO TRAVEL CHARGES. MAY CONTACT THROUGH EMAIL.
Business highlights
Services we offer
Aluminum to copper upgrades, Breaker box installation, Ceiling fan installation, Electric generators, Electrical troubleshooting, New construction and remodeling wiring, Residential & commercial new construction & remodels.Electrical upgrades
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 8% | ||
| 5% | ||
| 2% | ||
| 1% |
"Thank you [Member Name Removed]!"
"Thank you for taking the time to leave a review. We look forward to working with you in the future for any of your electrical needs. Have a great year!"
"Thank you for the business, and we look forward to helping you in the future with any of your electrical needs."
"We are pleased that you were satisfied with our service! Please let us know if there is anything further that we can assist you with!"
"Thank you for taking the time to review the project! We would like to apologize for the delay of arrival, unfortunately things came up out of our control. We are glad to hear that you were satisfied with our electrician's service, something that we strive to excel with. Please let us know if there is anything further we can do to assist you."
"We appreciate the time spent to review our service! While it took several attempts to determine the final solution to your problem, we are happy that you were pleased with the service provided to you, and we hope to hear from you again if any work is needed in the future."
"We are disappointed to hear that you were not pleased with our service, and we would like to extend our sincerest apologies for the delay in sending the estimate for the work to you. The owner of the company is the only person in charge of handling estimates, and occasionally that task gets overwhelming based on the workload we receive. Our only recommendation after doing the walk-through was to pig-tail the outlets as the home contained aluminum wiring. We do hope that you were able to find someone to take care of this for you at a reasonable rate and time frame. Again, sorry for the delay in our quoting process."
"Thank you for taking the time to leave us this review. We hope that if we are called to perform any more services in the future that we can provide you with service deserving of all "A"s!"
"Thank you for writing this review! We are pleased that you are satisfied with our service and hope to hear from you again if you have any other projects!"
"Thank you for taking the time to write the review! We are happy that you were pleased with our services and hope to serve you in the future. I would imagine that the "free of charge" conversation was in reference to coming for an estimate to do the work, which is something we offer."
"Thank you for writing this review! We are pleased that you are satisfied with our service and hope to hear from you again if you have any other projects!"
"Thank you for your review! We are pleased that you were happy with our services and hope to hear from you again if you ever need anything else!"
Overall quality was fine, but installation took longer than expected, which resulted in a higher than expected cost (added $75). Using the coupon offered little benefit in this case.
"We are sorry that you feel that our pricing was high. We did spend longer than the hour at your project troubleshooting the wiring in the garage for the outdoor kitchen, and connected it in the panel. We also added a light fixture. We did hope to get all of the work completed within the hour of your purchase, but unfortunately were unable to so we did the best we could. Using the coupon did still save you the discount on that first hour though, so we hope that you understand why the pricing is the way that it is. We appreciate your business and hope that if you do need any work done in the future that you will give us another call."
"Thank you for taking the time to write this review! We look forward to hearing from you if you need more work in the future!"
In the end, after spending $195 I was left with an ungrounded system (which I believed to be grounded), an incorrect diagnosis (the box remained energized even with the oven disconnected), and a recommendation that resulted in further damage to my appliance (control board fried when the appliance tech tried to test it).
After notifying Divin that I was no longer interested in their estimate for additional work, I was contacted by the owner on 7/11 wanting to come back out and "make it right." He said that he would contact me first thing the following week to set up an appointment.
After not hearing from them, I sent an e-mail on 7/18. I received a call back stating that they would get me scheduled first thing the following week.
Another week goes by with no contact. I called on 7/24 and the owner said that they would put me on the schedule for 9:00 AM the next morning. At 11 AM, I called and was told that I was on the schedule whenever someone freed up, but did not have a fixed appt. Called back later that afternoon and was told that no one freed up, but they would definitely get to me on Monday.
After not hearing from them on Monday, called around 2PM. Was told that they still didn't have anyone available, but I would definitely get someone on Tuesday. Definitely, guaranteed.
Tuesday goes by. No call from Divin at all.
Wednesday morning I call another electrician (Mister Sparky) and they send someone out by 2 PM. In one hour, they were able to give me a full evaluation of the needed repairs with an estimate - something promised and never delivered by Divin after 3 weeks. They are coming back tomorrow to perform the repairs.
I didn't hear from Divin at all on Wednesday until I called them in the afternoon to inform them that another provider performed was able to get someone to my house.
Ultimately, Divin electric failed me in every way possible. The work was not satisfactory and the evaluation had to be reperformed by another electrician. I was exceedingly patient and was strung along for almost 3 weeks after the owner called me to say that they wanted to come back out. They were never rude and did apologize for not making it out, but at the end of the day I'm out $195 for nothing.
"We would like to extend our sincerest apologies for not only not making it back out, but also for not communicating with you the way we should have. When we first went out, we did find that a ground was not present and had it on in a temporary fashion so that you would not be without a stove. Unfortunately afterwards we were overwhelmed with the workload we received and were understaffed. We know that we should have come back out to resolve the issue, and we are very sorry for not doing so. We would like to offer you either a full refund, or, a credit towards a future project. Please contact us and let us know which you would prefer."
With everything said and done for me the job was completed professionally, promises were made were not kept but were righted, and apologies were given. Through it all I would still consider using Divin Electrical again in the future but this time I think I would talk to somebody and make sure that everything was communicated more clearly.
"Thank you for taking the time to write this review, especially with such detail as it helps us to improve our services. We are pleased to hear that overall you were satisfied with us and willing to hire us again should the need arise. We do want to start off by apologizing for the tardiness. We have had a very high workload over the last couple of months and it has made it a bit challenging trying to get everyone where they need to be when they need to be there, but we are happy to be expanding and trying to keep up with the growth! That being said, upon reading your initial message after your purchase for the service call, (stating that you wanted us to test some items to see if they could handle the load being demanded of them,) as well as a second service call, we were assuming that the project would be able to be completed by one electrician, as is often the case. In order to take care of multiple customers, we sent only one man, so that the other could attempt to complete another project. Unfortunately after it was determined that a second man would make the project go much more smoothly, we had no one else available. We do understand that the message was limited and will remember to gather more information from our customers in the future so that we may be better prepared. Again, thank you so much for all of your patience and understanding. We truly do pride ourselves on not only the quality of the work that we provide, but also our customer service as well and are glad to have the knwoledge to improve."
Licensing
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