STONE AGE COUNTER TOPS

Stone Age was recommended to us and at the beginning we thought that we would go with them. The communication was not always smooth during the process, and we became so frustrated that we got other three bids to see if we could find someone other than Stone Age to replace our granite countertops. As it turned out, Stone Age was the cheapest by a lot. That is the only reason that we decided to go with them. Our new granite is beautiful and we are very pleased with the result. On the positive side, our installer Abraham was wonderful and the key to the success of the project. Not only is he a nice person, he approached our kitchen as if it was his own. He was very conscientious and cared about doing a great job. We were very pleased with him. It's too bad that other people in the company do not have the same work ethic as he. At the end of the day, however, I am not able to overlook a lack of professionalism. Communication with Denise was poor throughout which made us feel as if we were not important. A light fixture was broken during installation and no offer was made to replace it. A wall was gashed that we had to repair ourselves. A sink was installed backwards (!) so it had to be taken out and re-installed. The drain was not installed correctly so the sink did not retain water. The water lines were not cleared of debris after the new faucets were installed so that first usage resulted in a white film on our dishes. What really irritates me is the way we were treated after we fulfilled our contractual obligation and paid in full on the day the granite was installed. I asked that the drain stopper be installed correctly and that the sink be resealed to countertop. The plumber who showed up gave every reason under the sun why he could not do the job instead of just doing the job. When I asked for old silicone to be removed before new silicone applied, he refused and left the house in a huff. I had been told by Denise that he would do the drain stopped and apply new silicone. I complained to Denise that he did not do his job and her reaction was to stop communication. She apparently got ****** because I complained about her plumber who refused to do his job. I asked for an re-appointment for the silicone to be applied to the sink. Denise never answered. I then asked her to send a picture of the silicone product so we could buy and finish the job by ourselves. She ignored me and never answered. Thus, technically, thanks to Denise, the job was never finished even though Stone Age was paid. If this is the way you think customers should be treated, this is the company for you. We still have our master bath to re-do but I would not consider using Stone Age again, despite the fact that Abraham does good work.