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Nadine Floor Co

Flooring Sales and Installation, Ceramic Tile, Kitchen and Bath Remodeling,

About us

Flooring.

Business highlights

25 years of trusted experience

Services we offer

Installation.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Financing Available
MasterCard
Visa

Reviews

4.511 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
9%
3
9%
2
0%
1
18%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.5
responsiveness
4.5
punctuality
4.9
Showing 1-11 of 11 reviews

Sanjeev N.
02/2019
5.0
carpet installation
  + -1 more
The work was good, overall great service and work, they did the job on a timely manner, at a very reasonable price.
Description of Work: Carpet installation service

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Dave H.
12/2016
1.0
flooring contractor
  + -1 more
First in-home appointment the salesman was nearly two hours late with no phone call or apology on arrival. A proposal was not received. I contacted the store manager and he committed to have the salesman submit a proposal. Again, no proposal was received. I sent a final note to the manager advising him that we did not appreciate having our time wasted with no response from them. No response from the manager either. Very unprofessional. WILL NEVER contact them again.
Description of Work: Replaced flooring throughout most of our 4,000 sf home. Hardwood, tile and carpet. Complete project was completed successfully by another vendor.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$25,000

Brian A.
10/2014
4.0
flooring contractor, ceramic tile
  + 0 more
Provider was the cheapest bidder but not the most accommodating. We asked about also having fireplace tile done at the same time and provider did not seem interested in the additional work. While we did not chose them I'm sure work would have been done in a professional matter.
Description of Work: They came to give us an estimate on installing hardwood floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Surya T.
09/2014
5.0
flooring contractor
  + -1 more
They did an excellent job.
Description of Work: I went with Nadine Floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Gerry T.
02/2014
5.0
flooring contractor
  + -1 more
They did a great job! They came out to out house and brought samples and explained the process and communicated well.
Description of Work: They replaced the wood floors in our entire house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17,000

Sharon A.
01/2014
5.0
home remodeling
  + -1 more
Smooth and on time completion
Description of Work: Remodeled kitchen , new black wood floors down stairs and painted the down stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$36,000

Ryan T.
12/2013
5.0
flooring contractor
  + -1 more
Installation was quick and smooth
Description of Work: Replaced the downstairs carpet in our living room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Angie S.
03/2013
5.0
flooring contractor
  + -1 more
It was over 10000 dollars. The price was fair and they did a good job. I used them for hardwood and carpet. I would use them again in the future.
Description of Work: I used them several years ago for hardware and carpet installations.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

terry T.
07/2012
1.0
flooring contractor
  + -1 more
A waste of our time. See above. This is not a company that we would ever use or recommend.
Description of Work: My husband and I first went to a Plano location. We spoke to a salesperson about installing hardwood floors and doing other tile and counter work. The salesperson was helpful in helping us locate a hardwood floor that we liked. We left our name and number with additional questions and were promised a call back within a few days. When we heard nothing for 3 weeks we decided to go to another location in Frisco and try again. We specifically expressed our dissatisfaction in not having received a callback from the Plano location. We pointed out the hardwood flooring we were interested in and left the same questions as before with our name and number. The salesperson who identified himself as a general manager was generally disinterested in spending time with us , but indicated he should have answers to our questions within 24 hours. It is now a week later and we have still not received a callback. There is clearly something wrong with the way this company operates. If they don't get back to you before you place an order, I doubt that they would be responsive during or after installation.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Nadine Floor Co
Customer Service is curtail to anyone in business' success; building this company with hard work, I take your comments to heart. I regret that your visit was not as I even expect; I have found no records to find out who was responsible . Please, I ask of all customers who finds difficulty, for any reason, relating or dealing with any of our sales representatives to call 972-964-0102 and tell the receptionist the reason of your call and your contact information, I will call you back myself and will take good care of you personally My Best Regards The owner.

Swapnil S.
07/2012
3.0
flooring contractor
  + -1 more
I used Floors Touch to buy my Wooden Flooring. Floors Touch is associated with Nadine Flooring for Material and Installation. Floors Touch gave me one quote at their store and then increased the quote at my home by 50 cents per sq ft and I thus ended paying up 500$ more (I had several quotes and so did not remember the exact one. Another friend went to Floors Touch a couple of days ago and they gave a quote of 6.49$/sq ft while I was charged 6.99$/sq ft for the exact same wood). I will write a separate review on that.Anyway, the installers did a great job Day 1 to Day 4. I had planned to even pay them 100 - 200$ extra as Tip on the last day as they had done a great job with least wastage of wood. But, on Day 5 which was the last day, they completely went into a tizzy and started wasting wood left and right. Places where they could use already cut wood, they would cut full planks. Until day 4 I had almost no wastage, while on Day 5 I had about 20 planks cut into half which cannot be used anymore. There was 1 full box remaining and there was no need to open the same, but they still opened it so that I won't be able to return the same. They also charged me 2 bags extra for leveling cement. I had counted each bag during the 5 days they were here and on last day they suddenly increased the count.So here are a few lessons learnt and I hope it helps at least a few people when they do their installation. This was my 1st wooden flooring installation project and I learnt a ton of things:1. The Salesman will always add 5% to 15% of Wastage, but this in addition to any other wastage that they add due to incorrect measurements. In my case, the wastage added was 50 sq ft and there was another 50 sq ft of wood left due to incorrect measurement. Overall I had 100 sq ft left. And remember that the store will not take it back. The installers also try to use as much as possible and waste wood as they charge the store based on how much sq ft was used.2. If you plan to put flooring for say 4 rooms, then tell the Salesman that you want only 3 rooms and you will add one more room at the end if wood is left. (THIS IS IMP). If the Salesman does not agree, then tell him bye bye and find another store. Due to the way they measure and amount of wastage they add, you will be left with a lot of wood and in the end what you can do is add another room as a supplement and just buy the extra needed. I was able to get a 200 sq ft of an additional room done with 120 sq ft of extra wood as there was 100 sq ft of wood left from the other rooms. There would have been more left if the Installers would not have gone on a wastage spree on the last day.3. On the Contract always write down all the details. Salesman try to skip the same. Most important pice is the numbe of boxes that they would bring. In my case, I had forgotten to write the number, but then I called the Salesman and he noted the number of boxes. And as feared, the Installers brought 1 box less then what the Salesman had agreed. But, as the number of boxes was noted on my contract, they had to get an extra box of wood (Each box is approx 20 sq ft)4. Price of wood: Make sure you take pictures and jot down the prices in the store. My salesman told me one price in the store and raised it when he came home with the sample. I told him that he had told a different price in the store, but he refused to accept that and later another friend of mine who went to the store (the salesman did not know he was my friend) was quoted a price 50 cents less per sq ft. Anyway, that is my mistake5. Never sign the Contract on the day the Salesman comes to take measurements: Tell him that you will think and let him know. This is the best way to get the best discounts. The Salesman know that if they don't close the deal on the same day, then most probably you will not close the deal at all and thus they will try to offer the best price. Whatever price they offer, always remember to take at least 24 hrs to sit back relax and then sign the contract.6. Take a commitment on when installation will happen. In my case it took them almost a month, but on the other hand, they encashed my check on the day we signed the contract and thus they were using over 5000$ of my money interest free.7. During Installation: Most people who will do installation will not know English. Be very careful with the Leveling Cement bags. In my case they added 2 bags to what they actually used. Thus, keep a count every step of the way.8. Leveling Cement is always extra. The bag costs 30$ at Home Depot but Nadine will charge you 50$. You can tell Nadine that you will bring your own Leveling Cement from Home Depot. This ensures that they use the least amount of Cement and it saves you a lot of money. The brand they use is easily available at Walmart and Lowes.9. Wastage of Wood: Make sure you monitor the installation and not let them waste a lot of wood. As said above, my installers were super duper good for the first 4 days of the installation and must have hardly wasted like 1 to 2 sq ft of wood (i am not kidding). They were really good due to which I had almost 100 sq ft left on day 5.10. T- Molding - This is the Transition step between Carpet and Wood or Tiles and Wood. It is very costly. Do not buy this from the Salesman. You can easily pay the Installer and have him install the same. Nadine will charge you 75$ per 7 ft of T-Mold. You can pay the installer like 25$ for the same 7 ft (but the ones they use are generic T Mold). You can also simply not use the same and put grout between tiles and wood and it looks superb (I did it for the extra room as I think 75$ is too much)11. Pay by Credit Card. I used a British Airways Visa Card which gives me a host of benefits when I spend a higher level of amount on the same. The 10000$ that I paid enabled me to get about 37500 miles (25000 miles bonus) which is good enough for 5 one way trips to Florida in Economy or 1 round trip ticket to Cancun in First Class on American Airlines (using BA Avios points). Make sure you pay off your balance immediately though, else the finance charges will eat aways anything you gain. Plus using Credit Card gives you an added layer of protection in case something goes wrong during purchase/installation.12. Compare prices at least at a few stores (Peeks, Nadine and there are a few others in the DFW area) I hope the above points will be useful to the readers and even if a few people can make use of the above points, my purpose is achieved. Feel free to email me at xtraintel@yahoo.com in case you have any questions and I will try my best to answer. This was a great learning experience for me and I wanted to write down somewhere all the lessons learnt and I think Angies List was the best place as it will definitely be valued by fellow customers.
Description of Work: 1200 sq ft Wooden Flooring + installationWood: Bella Cerra - Savio - Paid 6.99$/sq ft + a lot of other extras. See my tips in the next section on how to avoid them.Total: 5 days for installation - 3 people working 3 days and 2 people working for 2 days.Areas covered: Master Bedroom, Family, Living, Dining and 1 more Bedroom.Material purchased from Floors TouchInstallation performed by Nadine Floors

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Nadine Floor Co
Please note that Floors Touch is an independent entity and have nothing to do with Nadine floors. many companies approach Nadine to buy products from us and we certainly sell them. but in no way this means that we are one. We Sincerely regret the inconvenience, but Nadine certainly is not Floors Touch.

Mark P.
03/2012
5.0
ceramic tile, flooring contractor
  + 0 more
They came recommended from someone else. We recommended them before they did our house. They do good work and we didn't shop around. They do tile, wood, and counters. When we walked in their shop, we saw other things they do. I give them high ratings and would use them again in the future.
Description of Work: They put in some wood floors for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,300

    Contact information

    2930 Preston Rd Ste 860, Frisco, TX 75034

    http://www.nadinefloors.com

    Service hours

    Sunday:
    9:00 AM - 6:00 PM
    Monday:
    9:00 AM - 7:30 PM
    Tuesday:
    9:00 AM - 7:30 PM
    Wednesday:
    9:00 AM - 7:30 PM
    Thursday:
    9:00 AM - 7:30 PM
    Friday:
    9:00 AM - 7:30 PM
    Saturday:
    9:00 AM - 6:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Flooring Sales and Installation,
    Ceramic Tile,
    Kitchen and Bath Remodeling,
    Carpet Sales and Installation

    FAQ

    Nadine Floor Co is currently rated 4.5 overall out of 5.

    Sunday: 9:00 AM - 6:00 PM

    Monday: 9:00 AM - 7:30 PM

    Tuesday: 9:00 AM - 7:30 PM

    Wednesday: 9:00 AM - 7:30 PM

    Thursday: 9:00 AM - 7:30 PM

    Friday: 9:00 AM - 7:30 PM

    Saturday: 9:00 AM - 6:00 PM

    Nadine Floor Co accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
    Yes, Nadine Floor Co offers free project estimates.
    No, Nadine Floor Co does not offer eco-friendly accreditations.
    No, Nadine Floor Co does not offer a senior discount.
    No, Nadine Floor Co does not offer emergency services.
    No, Nadine Floor Co does not offer warranties.
    Nadine Floor Co offers the following services: Installation.

    Contact information

    2930 Preston Rd Ste 860, Frisco, TX 75034

    http://www.nadinefloors.com

    Service hours

    Sunday:
    9:00 AM - 6:00 PM
    Monday:
    9:00 AM - 7:30 PM
    Tuesday:
    9:00 AM - 7:30 PM
    Wednesday:
    9:00 AM - 7:30 PM
    Thursday:
    9:00 AM - 7:30 PM
    Friday:
    9:00 AM - 7:30 PM
    Saturday:
    9:00 AM - 6:00 PM