Suddath Relocation Systems of Texas, Inc.

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I picked this company because there were good reviews on various websites. Leo provided an estimate for pick up, storage and delivery. This was a long distance move. Since I had done 3 previous long distance moves in the previous 6 years, I knew the weight of my furniture. Leo estimated about 2,000 pounds over. I called and complained and he came back out and dropped the weight about 1,000 pounds, but when all was done, he was still 1,000 pounds over. I went with them because I hoped that it would be a quality job, even though it was a little higher then other estimates. My goods were in storage longer then I initially thought they would be. So, I called and emailed several times so that I could pay what I owed. I have all the emails. They kept ignoring my requests. Finally, at 6 months, they finally responded and told me since my goods were in storage longer than 6 months, the storage price would be increased for the previous storage. Of course, if they had told me this prior to 6 months, when I kept contacting them, there would have been no increase, because I would have gotten my goods out of storage. Mark Campbell, the manager, finally agreed to refund me about $80, which I never got. When my goods were delivered, there were a lot of damaged items and missing items. They had also renumbered all my boxes and it was impossible for me to inventory them when they were delivered. Anyone who has done a long distance move knows that the everything is inventoried and you get a list to check off everything when delivered. I felt safe, because I had purchased additional insurance. They claimed everything was my fault, because I had packed my own boxes and they claimed everything was delivered. It wasn't. They were dishonest and unethical. I would never use them again.

They gave me a reasonably accurate estimate. We live in a remote area and they actually showed up to do the estimate. They showed up on time. We had no damage, this was the best move we have ever had, they were very careful. There was nothing that wasn't positive.

The estimate was the highest we got, but the most accurate in terms of what we had, and the people were really nice, so we hired them. The estimated weight of our stuff turned out to be low, but they stuck to the quoted rate, so we got a good deal anyway. The moving team was great, with a very professional lead guy. He worked around little issues here and there, like an unexpected conflict with a contractor who had a bunch of stuff in the way the day we moved in. As far as we know we got all of our stuff, but there were a few numbered boxes that didn't come across in the final count; this was probably due to stickers coming off, etc. We haven't found everything yet, but we haven't finished unpacking boxes. There were really only 2 issues we encountered. First, Suddath did not charge my credit card on the date they said they would. I specifically asked this question and was a given an exact date. A week later it had not been charged yet, and meanwhile the bank had deactivated the card due to a fraud issue. So, in the midst of moving in, I had to deal with the bank. Had the charge been done when they said they would do it, this would not have been an issue. The second problem was that we received an unexpected bill from United Van Lines a few weeks after the move, an attempt to overcharge us for some third party fees. Upon contacting United, they said we'd have to resolve it through Suddath. Suddath promptly assured me that it was their error and they would take care of it, and I should disregard the bill from United. About a month later, United charged my card for the amount of the bill. Yes, Suddath did get this reversed, but it caused me extra headache that I didn't need. That's two preventable errors on their part, both of which occurred in the office. One other thing happened that was more of a nuisance than anything. We had a propane grill and moving the tank was against Suddath policies. No problem there. The estimator told us that we could go to Home Depot or Lowe's and turn in the tank, and they'd give us a ticket to get another one at our destination, sort of like an everyday trade-in so we would not have to buy a new tank. As it turns out, neither Home Depot nor Lowe's does this. They had no idea what I was talking about. I explained that I had been told this, and they both checked with managers and said no, they don't do this. Annoying misinformation.