Prime Time Auto Care

Did great job. Arrived on time very professional

It was not as thorough as I expected. He did do somethings like vacuuming the trunk that he said wasn't covered. It was more of a car wash not a detailing.

It was absolutely wonderful, very professional. Did a great job, no complaints. He was very personable, friendly and good manners.

Great, did a wonderful job, spotless!

Excellent work! When the detailer arrived, he did describe how the Angie's List offer was a base package and there were several upgrades available. I declined any upgrades and he respected that and did NOT ask again. COMPLETELY satisfied with just the base package. He completely washed and detailed the van. I actually got compliments at school carpool the next day. This is a van that hauls 3 kids daily. He cleaned seats, interior, rug and floor mats. I believe my detailer was named Larry. In hindsight, I did not tip him enough for the work he did. I did give a 'B' for punctuality because the company had a miscue and did not send him out on the original day scheduled. We quickly rescheduled and he showed up promptly the next day.

easy to coordinate, showed up on time and did a superb job. only hiccup was assessment of $25 cash payment for having mobile service at my residence. This fee was not disclosed at time of purchase nor in the phone calls for scheduling the service

unknown

EXCELLENT JOB OF WASHING, WAXING, VACUMNING AND BUFFING CAR INSIDE AND OUT

unknown

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The service was average. It could have been better. They left little spots of wax here and there. Overall, they were nice guys. They came out right after I bought the Big Deal. There were no additional charges on top of the Big Deal. The service was not great and it was not bad. I would not use them again in the future.

They arrived on time, did a very professional job.

unknown

Good detail at a nice price.  Have used them before.

unknown

unknown

It was ok. I don’t know that I would use them again but their customer service and professionalism were great. I had some spots on the carpeting in my car that I thought could have been cleaned a little better.

unknown

Very good job, could have done a little better on glass cleaning but overall a nice job.

Communication leading up to the service was good and helpful. Larry and his crew showed up on time and immediately went to work. I had forgotten to get the car keys from the owner of the car and it was parked in an awkward spot to facilitate the detail service. Larry worked around the problem and the car came out looking great. Larry was very professional and it was great conversing with him as he worked. I and the owner of the car was very pleased with the results and with Primetime's service. I will use them again.

unknown

Great. Ran about half an hour late due to prior appointment, but called ahead to inform me.

My expectations were a little higher. They waxed the car with some un-named kind of spray on wax I expected a treatment of the leather but nothing was done. They wanted a significant extra charge for leather treatment. My experience that is normally included in any car detailing.

I had Primetime Auto Care clean and shine both of my cars and they did a great job. They even offered to add a leather protector to my car for an additional, yet reasonable fee. My wife's car is very large, but he did not up-charge me for clean it. Did a very good job and I was pleased with the results. I like to get my car really clean about once a year. Will definately be a returning customer.

I received a call to schedule an appointment almost immediately after purchasing the Big Deal, which was $99 for a mobile auto detailing.  I was at work and unable to answer the call but the person left a message with the business's contact information.  This all happened several months ago, so I'm not certain the exact order of the following as it pertains to scheduling an appointment, but here's what I recall:  1) I received voice mail, left a message, received a return call, but could not understand what the person was saying so I said "I'll call back" and hung up; 2) I received voice mail, left a message, but did not receive a return call; 3) I received voice mail, left a message, received a return call, and told the caller I wanted to schedule the *mobile* detailing I purchased from Angie's List; the caller asked if I knew where they were located; I restated to the caller that I had purchased the *mobile* detailing special from Angie's List; the caller seemed a little confused about the Angie's List part of my statement, but finally caught on that I was calling about the mobile service and we scheduled a date and time.  My work schedule was very hectic at the time and I may have had to reschedule at least once (I honestly cannot recall--but if I did, I do not recall it ever being without at least a day's notice).  Nonetheless, it got scheduled.
The worker performed the detail and it was done pretty well for the most part.  He was very courteous and did ask me to take a look around and let him know if I saw anything he missed.  I pointed out a couple of (what I thought were obvious) spots and he took care of them.  I easily noticed one or two more but at that point decided that I could take care of them more quickly when I got home instead of taking more time to point them out.  I rarely have detailing done, so maybe my expectations of a $99 detailing were too high--but I thought I would be a little more "wowed" for what I paid.  I do know there were details addressed that my usual $30 car wash doesn't; it just didn't feel like $69 worth of extra "wow" factor.  Again, maybe my expectations were too high.
Shortly after leaving, the worker called to let me know he accidentally left my iPhone earbuds in his truck.  I do know it was a completely honest mistake, as they were in my cupholder and he would have to have moved them in order to clean it.  In no way throughout the entire experience did I have any notion that he was a dishonest person.  And again, he called me as soon as he realized what had happened.  Now this is where it got a little more frustrating.  In the same conversation, he said he would call me next time he had a detail to perform over in the same general part of town where mine was done.  A week or two went by and I did not hear from him.  I had his cell number on my caller ID because we had to talk back and forth several times to coordinate on the day I had the work done.  I gave him a call and he said he had not had any jobs on my side of town but that hopefully he would have one soon and could swing by and drop them off then.  I was not necessarily in any rush to get them back because I do not use them very often; however, they are Apple brand, came with my phone, and aren't cheap to replace.  A couple more weeks went by and I had not heard from him.  I called again and he said there had not been any jobs on my side of town for him to swing by and drop them off to me while nearby.  I asked where they were located and said maybe I could just swing by when I had time and pick them up.  He gave me the business address, which was several miles from my office and--since their M-F hours are the same hours I work M-F, I knew that getting there and back on a lunch break wouldn't be quick and easy.  He said they were open a few hours on Saturdays and I said maybe I could stop by on a Saturday instead; however, he proceeded to tell me that he did not work on Saturdays so if I wanted to do that, I needed to call him the day before so that he could be sure to take them out of his truck and leave them in the shop for whomever was working Saturday morning to give me.  So, what at first sounded like a fairly convenient alternative was not necessarily that convenient.
Several weeks passed and I gave up trying to figure out a week in which I could remember to call on Friday to pick them up the next day.  I believe I called one more time and stated as such, to see if we could revert to the "drop them off the next time he is on my side of town" plan but was again told something to the effect of "there just haven't been any jobs over on my side of town".  By that point, I was put out just thinking about trying to coordinate "here or there" and avoided the issue.  Several months have since passed and I still don't have them back.  Obviously, as I mentioned, I do not use them very often but the whole issue here is about principle.  I know gas is expensive, but a single trip by the company early on and things would not be where they are now, about 8 months later.  Angie's List has been reminding me for months to complete a review and I held off in hopes that Primetime would say to themselves "Hey, it's been a really long time and we still have this customer's property. Let's get this taken care of."  That way I could spare myself about 5,000+ characters of typing and simply review the actual detailing itself.  I finally decided to take the time and let my fellow Angie's List members know exactly where things stood and how the whole experience went down.  I have no intention of ever using their services again and would not recommend them to any of my friends or family.  And those who know me well know it takes a lot for me to get to that type of mindset because I try to be fair and give a company/person/situation the benefit of the doubt at least once.  In this situation, I feel I gave it to them many, many times.