Mighty Movers

Please allow me to bullet point first and then feel free to read the details of what happened if you have the time: -You will only move a few times in your life. Make a good choice. You can do better than this company. -The only reason I didn't give them an F is because they didn't break any of my items. -Movers showed up four hours late for a scheduled move. -They only offered a refund after I complained. The refund was originally $5 but they made it $20 after I continued to complain. -I gave them two business days to email or call me and never received a reply from management. I am writing this review on the third day. -There is a fuel/truck fee with this company. Add $80 to the price of this special. -They promised a 26 foot truck but it had items from a previous job so they didn't have room for all of my items. -The job was finished 30 minutes early because there was no space left in the truck. -The sales rep or logistics coordinator either scheduled incorrectly because they are bad at their job or on purpose to bring in revenue at the expense of good customer service. -I split up the move between two weekends so they not only got a poor review but they also lost out on additional business. -The company I am using for the next move has no truck/fuel fee. I spoke with a rep from the company, Greg, and asked if they had any openings on Saturday June 7. He confirmed they did and told me he could either schedule it and give me the Angie's list price or I could schedule through the site. Thankfully I decided to go through the site so I can share my experience. He also informed me there is a truck fee. I replied that detail wasn't on the Angie's list site and he told me to read the fine print. It is listed as a fuel fee and the only way around the fuel fee is if you live in a certain zip code. Essentially you have to be moving to or from an industrial park to get the special price. Plan on paying the fuel/truck fee so add $80 to whatever their discounted price is on the site. Fuel is expensive and at the time this didn't seem unreasonable so I proceeded with scheduling the move. I reserved two movers with a 26' truck for three hours. Greg followed up with me the next day to confirm that the movers would arrive and gave me a window of Saturday morning from 9am to noon. On Saturday morning I started moving items to the driveway in anticipation of their arrival so their time would be used efficiently and not moving smaller items from the house to the truck. Noon came and went and I called the company to find out when the movers would arrive. Greg informed me that the movers were taking a little longer at their previous job. He said they had a job in South Fort Worth and they should be there around 2 but at the end of the conversation he said they would be there around 2:30. 2:30 came and went and went and I received a voicemail from the driver of the truck who said they would be there between 3-3:30 but by the end of the voicemail he said it would likely be closer to 4. I called Greg back and in a very calm manner I told him I understood that delays happen but this was a failure of the company to plan their jobs and asked what they normally do in a situation like this. He said he would have to speak with his boss about any sort of a refund. At 4pm, four hours after the end of three hour window when they were supposed to arrive, the truck pulls down the street. By this time I had almost every item on the lawn and in the driveway so the movers would be sure and get everything in the truck and I would not have to go over my scheduled time. None of the items suffered any sort of damage but I had to sit in the garage all day and watch my stuff because someone else on the street had a garage sale so people kept driving by and I had to tell them that we were moving and not having a garage sale. Let me state that the two guys that showed up to move my stuff were friendly and professional. Let me also state that my issue is more with the company management and ownership more than the two guys who worked with me to get my stuff moved. They showed up to do a job and it would have been a waste of the time I paid for to give them attitude or excessively complain. We had to go over the preliminary paperwork. I told him I was upset but not with him and was going to take up my complaint with the company. He said he would call the sales rep Greg and see about a refund since I had to approve the charges prior to the move. Greg authorized a refund of $5. That means that he put a value on my time of $1.25/hour. We agreed that was insulting but we needed to get to work and would address the issue later. Ronnie and Lawrence did a good job of moving my items. They didn't slack and were professional in their manner. I wish that they owned the company. As we loaded the truck I asked Ronnie if there was room for a few more items and he confirmed they were full. We proceeded to the new home and unloaded all the items. I had to give my credit card to pay for the final charges since they can't do it before in case they go over the scheduled three hours. We started our move at 4 and finished at 6:30. I confirmed that the truck they used is 26'. When all of my items were out of the truck I looked and they had a couch and some other furniture near the front. Ronnie informed me they were from the previous job and that normally they would take those back to their warehouse but they were so behind that they had to make the call to proceed to my job. It was the better of two poor options. If they would have had an empty truck then we could have put more items and I could have used the full three hours. Ronnie asked me how I would like to pay and I gave him my credit card. He told me that the manager had authorized an additional discount and instead of the $80 truck fee I would instead be paying $60 so they had increased the value of my time to $5 an hour. I asked him what time his first job of the day started and he said they got their at 7 and planned on working four hours, leaving at 11 and arriving at my house at 12pm. The job ended up taking four hours longer. They charge an overage fee of $120/hour so they made $480 extra on top of what they originally charged that customer if my calculations are correct. Their time is worth $120 and hour and mine is worth $5 an hour. The person that scheduled that first job of the morning should have either scheduled more than two people to work on the job or scheduled more time so that the two jobs didn't overlap and it left me waiting for four hours. What really stinks is that they had another job after mine. Luckily they ran out of room in the truck so the next guy saw his movers a little earlier than he would have if I would have used my full three hours. As I stated earlier, the guys worked hard and I didn't want to penalize them for working for a disreputable company. I gave them a cash tip and I thanked them for their honest efforts. I emailed the sales rep Greg that I booked with and I also left him a voicemail to give me his side of the story. As of this review they have not responded and I don't expect to get an email or call with an explanation or apology. I have already booked another company to move the rest of my home this weekend June 14. I have my fingers crossed. I hope this serves as sufficient warning to anyone thinking about hiring Mighty Movers.

Bad traffic slowed them down in arriving, but otherwise they were punctual. Great movers, friendly, and took good care of our items. Worked hard moving a load from a 3rd story apt and a 1 story home, and then moved it all into a 2 story home. They didn't waste time and finished the job in 4 hrs. We really felt we got a great deal and the company made sure we were satisfied and went above and beyond to honor the Angie's List deal we had purchased. I would highly recommend this moving company and would hire them again.

The move did not go well at all in my opinion. When one hires a moving company, they don't expect to still be moving a week after employing these services. I am... They did not load all my items on the truck, I had 7 box and 7 crates, a lamp, tv stand, mirror and laundry basket still at my old location that I am stuck trying to figure our how to move this weekend. Good thing I moved out 1 week before I really needed to move. When I ask were they going to get the rest of my things on the truck, their reply was we can either take all this stuff and leave whats in storage or we can get the bedroom furniture in storage and leave this stuff, basically, I am going to be moving something because they werent. I repeat when one hires a moving company, they don't plan to still be moving items after paying a moving company to do just that. When I booked the move, I requested a 3:00 move because I had to work the day of the move, they called the day before and advise I was scheduled between 10:00 and 2:00 and act like they were doing me a favor by moving the pick up time to 2:00 and it was actually 2:30 b/4 they arrived, so I guess they could have kept the 3:00 time, sounds like to me. The gentleman that schedule my move said we don't normally schedule moves that late, yet when I requested it, no one said that to me then, I felt like the real motive is to say whatever to book my move, so that once I am booked, I will either use their services or pay the 100 cancellation fee. Since you let me believe my move would begin at 3:00 all the way up unto the day b/4 the move, I am now stuck to use the company or pay the fee and on short notice try and book another company. I am very displeased with my experience with Mighty Movers and will not use them in the future nor will I recommend them to anyone else.

change of terms of services .cancelled the order and got penalised $100

The move went off without a hitch, again. They even accommated a slight scheduling change due to the apartment office staff not understanding the calendar. Mighty Movers arrived on time. Loaded the truck and unloaded the truck quickly and professionally. Nothing was damaged and everything was good to go.

Mighty Movers provided me with my worst moving experience of all time. I scheduled them for a Thursday; took the day off of work. They showed up three hours late. Repeated calls to the main office during this time were met with indifference, and at one point the representative asked me if I'd like to change moving dates! No! I took a day off of work for this! After a three hour delay, they showed up and were slow as molasses. They took frequent breaks, one of the movers was a smoker and reeked of it; exactly the smell you want on all your furniture in a new apartment. When we were finally moved, the total service bill was $525! For moving from a one bedroom to a two bedroom in the same apartment complex. To put that in perspective, the next time I moved, I spent $390 to move from the two bedroom to a house 20 miles away. Worse yet, they had the gall to make me fill out a review form they would send in to Angie's List on my behalf! So, when you look at their reviews, you should know that many of them came from customers reviewed on the spot. Judging by their rating, I'm tempted to say they do not send the bad ones in. Avoid this company. Pathetic, overpriced, delayed, slow service.

It turned out fine. I had them move what was left of my apartment.

Before purchasing the Angie's List deal: 2 man crew, 26 ft truck, 3 hours for $279, I called to ensure they had availability on the day I needed to move.I spoke with Ronnie who confirmed they had availability. He told me he would honor the Angie's List deal and that I shouldn't purchase it online. After explaining what I needed done and confirming his team could handle it, I booked with him. When he went over the price, I noticed there was an extra charge. He said that there is a $65 truck charge for the Angie's List deal. I mentioned that I had not read that in the fine print...but since I did not have my computer available at the time, I decided to book the deal anyway...afterall...they have a A rating. Well, after going back and checking the Angie's List deal, I realized that there is NO TRUCK CHARGE IN THE FINE PRINT. As a matter of fact, it clearly stated that the $279 deal INCLUDES THE TRUCK. Once I realized this, I called Ronnie back and told him I was confused. He then told me that they had been trying to get the website updated on Angie's List to include the truck charge, but hadn't been able to. (It had been over 2 weeks from when I first started researching moving companies and saw this deal to this point in time). I had also not confirmed via email my reservation...which kept me from paying a hefty $100+ cancellation charge. Regardless, the conversation escalated...where I was explaining that Ronnie had misinformed me...and he was insisting I would pay a late fee...and also informed me they record all telephone calls and he could prove he told me about the charges...which I explained that his "informing me" of the charge was misleading...and that it is not a good business practice to falsely advertise deals...and that it is also not a good business practice (and may be illegal?) to record telephone conversations without the other party's consent. I then asked him if he REALLY wanted to continue this conversation (because I was done--he wasn't changing my mind, especially after that!). He said no and apologized--in a defensive way. He said they would not be in business so long with such a great reputation if they mislead people. Which seems logical, but not my experience. And, I might add...the SAME DEAL IS STILL UP...TWO WEEKS AFTER MY CANCELLATION AND ONE WEEK AFTER MY MOVE. Which is why I decided to post this review in its entirety not dismiss my experience as a "misunderstanding." Bottomline...they misinformed, misled, escalated a situation, tried to strong arm me, and then half-heartedly tried to de-escalate the situation. I will not be recommending them (obviously.)

The move was so pain free it was unreal. Scheduling ... no problem. Showing up on time ... no problem. Moving her furniture ... no problem. Both of us believe I had already written a review on Mighty Movers. The crew was on time, fast, professional. What else can one say? Would I use Mighty Movers again? Yep Would I recommend Mighty Movers to a friend? Yep

Over all it went well, wasnt happy with how they stacked boxes in storage locker. placed items on top of clearly marked fragile boxes.

Everything turned out well. The scheduling was quick and easy, the crew showed up on time at both locations, and they did a good job of transporting my belongings without damaging anything. In addition, they completed the job ahead of schedule. The only issue was related to the Big Deal coupon, but they did honor it once I printed off a copy of the coupon for them to see.

They showed up on time, worked very fast damaging NOTHING and even stopped and changed the flat tire I got on the way to our destination!

The service was outstanding. They we're prompt, receptive, friendly, and professional. We are going to call them when we move into our new location. We would recommend them without any hesitation.

They were great. They were prompt and they provided great service quickly. We were happy to be done with the whole project in only 4 hours. I would highly recommend them to anyone.

I purchased a Big Deal for moving services. The deal included a 26 foot moving truck and two men for three hours of work.

It was an Angie's List Big Deal that we purchased. It was really good. There were no additional charges.

They promptly and efficiently unloaded the two trucks with no damage and completed in our 3 hour budget.

excellent. Reasonable price, prompt, very nice

Luis and Reggie were polite and friendly and strong! I would hire them again if I moved again.

I chose Mighty Movers becuase they were the least expensive -- at least $1000 less than all other competitors! -- and because they had extremely high ratings on Angie's List. I was not disappointed! They were professional, courteous, and had everything done far faster than I had expected. I can't recommend them highly enough!

Fairly well. Underestimated the time required to move which ended up costing me a lot more money. Did not completely unload the truck, had to come back next day for a couple of items the next day. minor damage to two door frames.

Stop asking me for a review!

We had to move many things in the garage, and Mighty Movers was mindful of making paths to easily access everything. I would definitely recommend them. Good job, guys!

Luis and Ronnie came in and assessed the items to be moved prior to starting the actual loading. I advised Luis that I did not want to go over the 3 hours which I had booked. He promised to do his very best to keep it within the time limits. All items were packed quickly and securely within in the truck. Totally professional team. Both of these men were perfect gentlemen. Total professionals. I would use this company again and feel absolutely secure in referring all my friends.

Louis and Michael were awesome! They were on time, professional, capable and pleasant. We explained up-front that we had only contracted for 3 hours and really didn't want to go over time. The guys listened and got the whole move done in 3 hours, no problem! They were incredibly fast and efficient with their time. I would absolutely hire them again and recommend them to anyone who needs a moving company!