Golden Home Improvement

I contacted Chris requesting an estimate for a series of holes placed in my wall and ceiling by an AV installer the previous week. I sent him an email with a photo of the holes and he gave me a 'rough' estimate of $300 to repair the holes and match the texture on the surrounding walls and ceiling. I agreed to that price and he set a date for the repair. 'Dan' arrrived exactly as scheduled and immediately began work. He worked without taking a a lot of breaks or stopping to chat. He took about 15 minutes for lunch and got right back to work. The last 30 minutes or so, Chris arrived from another job and helped finish up the texture on the patches. It took about six hours from start to finish. Dan was very careful the entire time to cover the carpet and furniture and 'wall off' the work area with plastic to keep the dust down. He even vaccumed up before he left. The quality of the repairs was first rate, except for a slight color mismatch, ( I told them I planned to paint the room later and not to worry about painting the repair) I could NOT tell where the patches were. I ws very impressed with the job done. I would definitely use Drywall Repair Specialist in the future for any drywall repairs I need. In fact, I plan to have some additional work done early next year in other rooms and will definitely call them. Another pleasant surprise came when I received the bill for the work. It actually came to less than the $300 originally estimated. It was $270. Chris and Dan are an excellent team and it's obvious they know what they are doing when it comes to drywall repair. I'd recommend them to any of my friends or family.

Chris was great, contacted him on short notice and he was able to come out the next day and complete the repairs. Two enthusiastic thumbs ups for his work. I will use him again and highly recommend him. Chris do you paint, too?!

Fantastic Chris gave me a very fair price and did an excellent job on the repair. The room had a lot of built in furniture so I was worried about splatter from the work getting on the furniture or the carpet. I have never seen a worker so careful to not get paint or texture on anything in the room. Chris had plastic covering everything!! Bottom line, not a single drop of paint or texture on anything and the results were fantastic!!

Chris and Dan were a joy to work with. The quality of the work is excellent and they are very detail oriented and concientious. On-time, rarely took breaks, took care to not damage existing flooring/surrounding areas and cleaned up after both trips to my home. Phone calls returned promptly also. I would highly recommend them to all. Fair pricing and wonderful workmanship!

I called Chris and explained the repairs I needed done. He thought he could do it on Friday or Saturday and said he would call me back to let me know. It depended on how quickly he finished his current job. Two days later Chris called like he said he would, and set up an appointment for Saturday morning. He arrived promptly and was very friendly. He completed the repair I needed done and an additional one. His price was very reasonable and the walls look like new. I couldn't be happier.

Chris is amazing! His repairs are better than our builder's original work -- just wish I could have him re-do every inch of drywall in my house. Chris is a great guy. Very professional, conscientious, and quite the perfectionist! He is a delight to be around. Cannot recommend him highly enough.

I found Chris Golden on Angies list and was impressed with his reputation. I called him and he actually answered his phone (which might sound strange but can be an issue when trying to find someone to do small jobs). I described my problem and he gave a rough estimate of $200. We made an appointment for Saturday between 9:30 and 10:00. He arrived at my house right at 9:30 as we agreed. He revised his estimate to $150. He set to work immediately and finished within the time frame he had promised. His work was really, really good. I am an Architect so I know good work when I see it. I could not have asked for a better experience. Thanks Chris for a job well done, quickly and for a very reasonable price. I would recommend you to anyone.

Me: " You might want to reconsider your responses to the criticisms on Angie's list. I was impressed by your overall report, and was considering contacting you to re-drywall my house. After reading your responses to the customers, I was completely turned off to your company. A simple, not evasive explanation to defend your self would have sufficed. Your company comes across as being a potentially nasty entity to deal with in rough situations. You've already lost one customer with your angry defensiveness...a little humility will get you far in business." Chris' Response: "Thank you very much for your advice. Although I sincerely appreciate your feedback, I feel comfortable defending myself against what I perceive to be malevolent comments. I'm sure that in reading through our reviews, you were hard-pressed to find any that negatively reflected on the quality of our work. Most negative reviews are by people angered that they couldn't get a FREE estimate as quickly as they wanted it ( not actual customers of ours ). The only "rough situations" I have encountered in my 20+ years experience are customers who refuse payment and those who think our time is without value and expect us to work for free. I am fortunate to have the skills and talents to be in great demand and can avoid such customers. To conclude, we could have done your job better than 99% of all other drywall companies at a fairly competitive price. And you really should have used "yourself" instead of "your self". "Yourself" is a reflexive pronoun in which the receiver of the action is the same as the doer of said action. "Your self " is a special usage which refers to your own ego. That's just part of the attention to detail we bring to the job. " And part of the nastiness that is to be expected if any concerns from the customer might arise, I'm guessing. TRUE, I AM NOT AN ACTUAL CUSTOMER OF THIS COMPANY, BUT FOR GOOD REASON!!

Overall we had a great experience with these guys! We bought a house that was built in 1962 and we totally changed up the kitchen, dining room and den area by gutting the entire area and redoing it. There was old paneling which was ripped out and no sheetrock behind it. The guys did a fantastic job with the sheetrock and the texturing at a reasonable price. They were great to be so agreeable as to work around our changing schedule of events.

We're very happy!!! Small repair job (loose tape in 2 corners of room & small hole in wall) in our new (older) home that turned out to be a little bit bigger than expected . Turns out we had some very old termite damage to the wood behind the drywall and he repaired that as well. Looks great it looks great and was done in about two or three hours. Very professional and personable. Will definitely call again!!!!!! Highly recommend!!!

Dan came on time and was courteous. Made sure that the work dint cause debris to be scattered and padded the floors with cloth aswell so it wouldnt get dirty. Workmanship was excellent at a reasonable price. The floors were vacuumed after the job to leave the bathroom clean. I would use Dan again for sure!

First of all I want to say something to all the people who have posted negative reviews of Chris and Dan for not showing up at the drop of a hat and giving them the face to face customer service that they seem to want. YOU ARE IDIOTS! These guys are a team of one and sometimes two who actually DO the work. How in the heck do you people expect them to run around all over the metroplex and give estimate after estimate when they are busy working? It is 2011 people. Everyone has a camera on their phone for crying out loud. Take a freaking picture of the work, email it to them, describe the work, and let them make an estimate from there !! Here is what I did. I took detailed pictures of the work I needed done. I emailed them to Chris and described the work I needed done. I also discussed it with him over the phone. He looked at the work and said "About $400 or so". To that I said "When can you start?" I was amazed that he could do this much work for only $400+ dollars. I was excited. Well, Dan showed up exactly on time, and let me know that when his son Chris is swamped, he will off-load the job on Dan. Well, after I showed Dan what I needed done, he said okay, then he put his headphones on, and he got to work. He didn't goof around. He didn't waste my time talking. He got after it. He was a drywall repairing machine! He took about a day and a half to get the job finished. And when he was done, it looked AWESOME !!! I was floored by the quality of work at that price. Dan had to do "orange-peel" texturing in the garage, which is a very smooth texture that would not cover any flaws up, and the wall looks absolutely perfect. If I need anymore drywall or texturing work done, I will call them and use them. If they are too busy to get to me for awhile, I will wait. I cannot recommend them enough. If I could change one thing about Chris, I would ask him to get an email address that was easier to remember. His mindspring.com email is difficult to remember. I wish if he wanted to keep that email, he would get a more generic email, and have the mail forwarded to his mindspring account. But that is just me being picky. GREAT JOB GUYS! AWESOME!

This company is phenomenal. We were out of town when we contacted Chris. We scheduled a time for a friend to meet him at our house to have the repair done. Chris repaired the drywall to our friend's satisfaction and when we returned home it looked great. His price was reasonable as well.

Completed the job on time - no issues

Excellent! Will have Chris out in the future!

I thought the plug to the stove had fallen back into the wall, and since I wanted to replace the stove I thought it would be a good time to go ahead and get the box reattached and the drywall fixed. Plus, what with all the dry weather we've been having, bugs are coming into the house through the hole in the drywall. Dan came out and let me know that in fact there was no plug - that the stove was hard wired. If I wanted a box, it should be done before the drywall repair. But what about the bugs? So Dan suggested a temporary patch until I could get the electrician out, at which time I could call and have them make any permanent repairs. Sounded like a deal to me. Dan worked quickly and cleaned up after himself. I am very pleased with the work and will be calling again when the box is in, or for any other drywall work I need in the future.

I called Chris to schedule an appointment to get the work done. He called me back the same day and scheduled an appointment for the following morning. Dan arrived on time and began to work right away. He did a very good job on repairing the wall in the bedroom, under the bathroom sink, and the ceiling in our bedroom. He textured all the areas, also. I highly recommend this company. Dan did a great job at a great price!

I have lost count of the number of jobs Chris has performed for me and my family. He has remodeled a bathroom, replaced drywall after water damage, painted, rehung exterior doors and helped in the remodel of a kitchen. The last job was removing wallpaper and interior painting. I have total confidence in Chris. I never bother getting an estimate from Chris as he works without any breaks and charges a reasonable per hour rate. I would not hesitate to recommend Chris.

Chris & his partner Dave arrived on Wednesday & we decided the best option was to replace the entire garage ceiling. They removed the old ceiling & replace 13 sheets of drywall in a day & a half. They taped & bedded the new ceiling, removed the debris and everything looked great by midday Thursday. Great work at a fair price. Thanks Chris & Dave!

Contacted through Angie's List via e-mail. Received a call the next day and I asked for an estimate and scheduled a visit for 6/4. They arrived on-time and my wife walked him around the house showing him what needed to be repaired. He explained it was common and should not be a problem to fix. He said he would e-mail an estimate to us that evening or the next day. We have not received a response after waiting a week. If you are unwilling or unable to perform the work, be professional and tell your customer that! Update: Your sarcastic and condescending response speaks volume. In my business I follow up with customers to make sure they receive my communications, especially if it is for an order because I value my customers. Since phone calls are so inexpensive why didn't you call me to ensure I received your estimate? The e-mail was never received (perhaps you should double-check the address) and why would my wife have to give you the e-mail address when you already had it from the original referral e-mail through Angies's List? For anyone that uses this company be wary since he is lying about responding and then gets an attitude when his actions are called into the open. Notice that in all his responses to bad ratings, he consistently blames the customer or anyone except himself.

Great started on time and ended on time with no mess.

I called Chris (Drywall Repair Specialists) on a Tuesday morning told him what I needed done, he checked his schedule and returned phone call as promised. He was at my house first thing Wednesday morning and finished up the job on Thursday morning. Being a 30 year old house, he ran into some unexpected issues but got them resolved and completed the job as promised. I have also asked Chris to give me estimates on some other remodel work I need done. Not ever having met Chris and going solely on the ratings from his Angie's List customers, I was pleasantly surprised with this outcome from start to finish, considering my past experiences with other contractors following up and completing a task. I hope to use Chris again.

It’s just a couple of guys who are part of the company. It turned out fabulous and he was wonderful. He was here for 4 hours and did a great job. He was very responsive to my call. I actually called several people but I couldn’t get a call back I think because the job was rather small. He came out in a timely manner and was friendly, courteous and professional. His work was great and better than what my husband and I could have done. His price was really reasonable and I just felt like he was very fair with his work and his price. I have kept his card because he does other things also; so if we ever need anything, I would definitely call him.

Chris let me know that it would be the following week before he could come by, and I told him that was fine. I called Chris again on 5/19 to check on his schedule and left him a message. No call back. I called again on 5/24 to follow up. Chris answered and said at this time they didn't have time to go and give estimates. I told Chris I had called him on the 10th and he said he has several people on the wait list for estimates. I asked him to go ahead and take us off. I gave Drywall Repair Specialists a low score because Chris should have been up front with his schedule when I called him on 5/10, and then he didn't bother to call me back when I left a message on 5/19.

Chris called me with 24 hours after I emailed his company to come and give me a quote. Based on my information over the phone Chris gave me a rough estimate and I decided to schedule appointment for drywall repair. He arrived on time and was very nice to work with as my project expanded once he was here...I asked him how much more to patch the ceiling pre-wired speaker outlets as that we have never used them ( I had several outlets in three rooms) Chris only charged me $50.00 more and you can not tell where these outlets were!!! He cleaned up his work area when done, even gave me a estimate to remove my wallpaper and texture my kitchen walls for a another time. I plan to use his company again. Chris seems to enjoy his work and as a customer I really appreciate a skilled contractor who cares about getting a project done on time while not cutting corners. I only wish there were more contracts like Chris!!! <Thank you Chris & Drywall Specialists.>