Fresh Air Duct Cleaning

Good!

They did a good service. I was somewhat put off when asked for a gratuity.

Very good experience, on time fast efficient and courteous.

The technician did not inspect the chimney and guaranteed that it was ready for use. When we started a fire, the rooms filled with smoke. A technician from another company noted the chimney was covered with a metal cap that prevented the smoke from exiting the fireplace. When we attempted to address the problem the Fresh Air Duct Cleaning supervisor was very impatient, rude, abrasive and insulting. She should find another line of work.

This may have been one of the worst interactions that I have ever had with a business. I was calling around inferring about having my ducts cleaned and talked to about 4 companies. Fresh Air Ducts stood out due to price as well as how they sold their process versus their competitors. Later that night they actually texted me offering an additional 10% off the price quoted. I called them back the next day to verify the pricing with the 10% discount which they did confirm, and I chose to use them setting up an appointment the following week. Later that day one of the competitors which I had spoken to earlier called me back and I informed them I was going with Fresh Air Duct Cleaning which they warned me against informing me they would not honor the price and upsell me. I did not think anything of it as them trying to get my business by badmouthing their competitor, which proved to be a mistake on my behalf. The next day Fresh Air Duct called and said they could not honor the appointment which they set up, this was the first sign of things to come. I however informed them that was the only time I had available due to travelling, so they said they would try and make it work. Victor their serviceman did show up at the appointed time, however the price he tried to charge me was 93% higher than they not only quoted but confirmed the next day. Victor then said he had to get some supplies, and he would return, however he never came back nor did he call. Late that evening, Jenny the Op's Manager called me and apologized and rightfully threw Victor under the bus, informing me she had listened to my recoded call with them and the price I had stated to Victor was correct and they should have honored it. She said she would reach out to me the next day to right the wrong. She not only did not call me back as she said, even when I called her and left her messages, she would not return my calls. A couple of days later I did talk with Avery who said she would make sure they honored the quoted pricing, and she set up an appointment for the following week. The next week Pablo, who said he was a manager came and said he would honor the pricing, however 10 minutes later he said the vents looked to dirty and they would only clean the vents if I bought another package which was much higher as an add on. The issue is that Victor had already come out and said the service I asked for would work, he just wanted me to pay more for it. So again, they came out, inflated the pricing or refused to honor the agreed upon service unless I paid more and paid for a higher package. I should have listened to the competitor who had gained business from other customer who had similar stories. I cannot speak to the quality of the service as they never performed it, however I can speak to the lack of integrity this company has at all levels. I would advise you to skip them when looking for a provider so that you can establish a credible relationship with a provider who is looking to provide a great service at a price which they stand by. Fresh Air Duct seems to only care about getting as much as they can out of you and will not even perform the work unless you agree to be upsold. My advice is stay away from this company, as the customer is far from their priority.

A bit costly, but they fixed my issue and did a deep cleaning on my Dryer Vent the same day. They did great work on resealing my dryer vent duct to the roof cap. Wonderful Job for sure. See two before and one after photo attached.

Luis was great and very professional. Cleaned my fireplace in about 40 minutes.

n/a

These guys did a fantastic job! They were prompt, friendly, courteous, professional, knowledgeable, and thorough.They answered all my questions and explained the process of what they were doing.I would definitely recommend them! I am so thankful for Fresh Air Duct Cleaning company! I will use them again if needed!

Technician was on time and did everything that the package included which was repair and clean the chimney.

I m very happy with our experience with this company. The communication was excellent on every level, the techs were on time and fantastic.They protected our house with pads, boot covers and most importantly, guards on the corners of the walls to prevent the hose from chewing up the paint and plaster. I can recommend this company with confidence. Thank you Fresh Air Duct Cleaning

I have used them for chimney repairs.They are professional, knowledgeable and will take time to educate you on your chimney. Scheduling was easy and their front office team was polite and easy to work with.

Those who are looking for someone skilled for air duct cleaning must contact Fresh Air Duct Cleaning. Every one on their staff is very skilled and very nice.Their work cannot be underestimated. I will personally recommend them. I wish them well. Thanks!

Air duct cleaning was great! Awesome and very informative on everything, they were cheaper then 3 other companies who quoted me.They got me on the schedule within 2 days. They were fast and efficent

Very pleased with the Dryer vent cleaning service and overall experience with this company. They were incredibly professional, knowledgeable and thorough both in their work and in the steps leading up to the day of service.

The team was on time and truly professional during the air duct cleaning process.They explained in detail what the service provided as well as some recommendations. Upon completion, the technician explained continued care and provided contact information for future needs.

Exceptional service hands down! I was put on the schedule right away. The communication of when they would arrive and when they were on the way was very much appreciated! Thank you Fresh Air Home Services!

The Technician was very friendly and informative. He showed up on time for the scheduled appointment. Pricing was affordable just like it was promised from the office, I would recommend this company! Thanks Fresh Air Duct Cleaning.

The technician from fresh air duct cleaning was absolutely amazing! He was professional, friendly, honest, and most importantly did an amazing job! There was a noticeable difference after he was done working, and I am so appreciative because my son suffers from allergies. I've had my vents cleaned by other companies, but fresh air by far did the best job! I highly recommend them to anyone looking to have their air vents or dryer vents cleaned!

Dan was awesome! He had the best prices and was able to get me on his books within days. He came exactly on time, got right to work and was in & out in a jiffy. Very nice man, everything was cleaned when he was completed and even fixed our dryer vent hose at no cost.Highly recommend!

Fresh Air Duct Cleaning was just great.. A guy came in my home and took their time for my dryer vent cleaning and did an excellet job. I loved the service that I got from them and will be using them again in the future. Thank you Ben!!

Jack was knowledgeable and very efficient. He was able to accommodate on the time in which I needed the work done, having young children and working full time. They Chimney repairs very well done. He provided full details on the work that needed to be done and explained the process. The work was completed quickly and professionally.

This is my third time getting these services done in my home and I will continue to have this company provide these in my home. They take a lot of care in listening to your concerns and offer suggestions. They take their time and care in providing the best service possible, and go above and beyond in making sure the client is happy. Thank you Eddy! - I highly recommend Fresh Air Duct Cleaning.

Fresh Air Duct Cleaning was just great, they came in my home and took their time and clean my Air duct cleaning and doing a great job when they was finish. I loved the service that I got from them and will be using them again in the future.