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AC Appliance Concepts & Associates Incorporated

3.7(
3
)

Appliance Repair, Heating and Air Conditioning, Sunrooms and Patio Enclosures,

... +7 more

About us

AC Appliance Concepts & Asscoiates Incorporated provides SALES-SERVICE-INSTALLATION of Most Major Brands of Air Conditiong-Heating & Appliances. We also provide Swimming Pool Service. We also have a HOME REPAIR & REMODELING DIVISION.

Business highlights

68 years of trusted experience
Emergency Services Offered

Services we offer

AC APPLIANCE CONCEPTS & ASSOCIATES provides SALES-SERVICE-INSTALLATION for AIR CONDITIONING-HEATING-APPLIANCES most brands. We also have SWIMMING POOL SERVICE and HOME REPAIR & REMODELING DIVISION.

Services we don't offer

COMMERCIAL APPLIANCES.

Amenities

Warranties
Yes
Senior Discount

yes

Emergency Services
Yes

Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

3.73 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%
Rating CategoryRating out of 5
quality
3.7
value
3.7
professionalism
3.7
responsiveness
3.7
punctuality
4.7
Write a review
Showing 1-3 of 3 reviews
Tim K.
01/2011
1.0
appliance repair
  + -1 more
The tech spent 2 1/2 hours trying to figure out what was wrong with my GE wall oven (it is 10 years old). After 2 1/2 hours, the tech was going to go back to the shop and discuss the issue with the owner. I was told they would call me back. The tech left a message that night that said they were still thinking about it. By the end of the next day I still hadn't heard from them. I called them back and the tech suggested I buy a new oven. He wasn't sure what was wrong with it. I called GE Appliances they came out the next week and figured out what was wrong within 1 hour and ordered parts. GE installed the parts the following week and the oven is now working fine. After GE fixed the oven I called and spoke with Allison and asked for a refund. Allison was surprised that I had the oven fixed and stated that they are still thinking about what to do with my oven. No one had called me in the last 10 days and even said they were still working on a solution. Allison asked me to fax her my GE receipt before she would consider a refund. I faxed the receipt the same day. After three (3) business days and no response from this company I called Allison again to see if she would consider my refund. She told me that Gary (owner) called me last week but I never received a call or voicemail. Allison basically said she wasn't going to refund my money but told me that Gary would call and discuss the situation. After this headache, I told her she needed the $125 more than me and to just keep it. I am still waiting for Gary to call and I think I can say good-bye to my $125. It cost me $403.88 to have GE fix my oven and it is working great. I certainly won't recommend this company to anybody.
Description of Work: The tech arrived within the 2 hour window of the scheduled appointment. The tech spent 2 1/2 hours trying to figure out why my wall oven wasn't working. I was charged $125 and left with no solution.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$125
Response from AC Appliance Concepts & Associates Incorporated
I just spent an hour typing my response to this and before I could submit it the sight kicked me off, so I will try again. When we receive a complaint about a shocking appliance, we immediately go into a discovery mode to determine any and all electrical issues within the appliance. My technicians worked diligently and not only found multiple wiring issues within the oven but also issues with the electrical service itself. After repairing the wiring problems in the oven, they proceeded to determine which controls were defective causing the oven to malfunction. The technician called me and stated that the oven wiring is in poor condition and that he was trying to pinpoint which control unit was malfunctioning, at that time the member had asked them to leave because he had an appointment. We did extensive research on this particular oven and found that there were many control issues and substitute exchange parts for this problem. Most companies just say replace 'em all and let the consumer pay for it. We generally like to know for sure what component is malfunctioning and replace only that part. In our discovery, the suggested repair costs were reaching a diminishing return of upwards of $500 on an 11 YEAR OLD OVEN. After conversing with my technician, my 40 YEAR PROFESSIONAL OPINION, in the member's BEST INTEREST was to put that money towards a new product. We offered to help him find a new oven, he chose to call GE service to get another opinion, all well and good. We spent quality time on his oven, made several wiring repairs before we could even start diagnosing the problem, we have pictures. The average life of appliances built these days is 5-7 years and 10 years at a high. Given the FACT that the wiring inside of the member oven was in poor condition, we advised him to not repair it, and spend his money wisely. GE service sold him all of his electrical controls and I am sure that the techinician made a nice commission on his job. There was also one dual element that had one side out that was not replaced, still not having the unit completely repaired. The member called our office and in our attempts to resolve this situation, there were rude and condescending remarks made toward our company. Alison had suggested that I call him to make ammends. I am just recovering from a fevered bug so I am responding to this as promptly as possible. The member has already slandered my company and threatened all sorts of hateful and slanderous actions against my livelyhood. I am willing to refund $50 of his $125. We did what he had asked us to do, the fact that he did not take my professional advice is his choice. He still has an 11 YEAR OLD OVEN that may or may not give him another year of safe service. I am deeply sorrowed because of this situation, I apologize to the member and wish him well on his journey. Once I get an approval from the member for his $50 refund, I will do so promptly.
PEGGY W.
08/2010
5.0
heating & air conditioning/hvac
  + -1 more
I knew the air conditioner at the house was old and needed to be replaced soon. Of course, on a day that it was 105 and I had family visiting from California, the air conditioner stopped working. David came out the next morning and made repairs... just to keep the old unit running until a new one could be installed. I have a difficult work schedule, but they worked around that and installed the new unit at a time that was convenient for me. They could have sold me a more expensive unit, but David was very honest, and told me I really didn't need it.
Description of Work: Installed new TRANE Condensor and Coil
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,040
KATHRYN P.
02/2007
5.0
appliance repair
  + -1 more
Awesome. Saved me several hundred dollars potentially.
Description of Work: My two year old Maytag had sludge coming out of the ballasts and Gary recommended a product to try before he made a service call - which he said would be expensive because the machine would have to be completely taken apart (the way the new high efficiencies are built). The product fixed the problem and I had no service call.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
Response from AC Appliance Concepts & Associates Incorporated
We try to treat all of our clients like family. Thank you for your kind words.

    Contact information

    10315 Cimmaron Trail, Dallas, TX 75243

    www.acapplianceconcepts.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Appliance Repair,
    Heating and Air Conditioning,
    Sunrooms and Patio Enclosures,
    Kitchen and Bath Remodeling,
    Finished Carpentry and Woodworking,
    Appliance Repair - Small,
    General Remodeling,
    Pool and Spa Service,
    Insulation,
    Handyman Services

    FAQ

    AC Appliance Concepts & Associates Incorporated is currently rated 3.7 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    AC Appliance Concepts & Associates Incorporated accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, AC Appliance Concepts & Associates Incorporated does not offer free project estimates.
    No, AC Appliance Concepts & Associates Incorporated does not offer eco-friendly accreditations.
    No, AC Appliance Concepts & Associates Incorporated does not offer a senior discount.
    Yes, AC Appliance Concepts & Associates Incorporated offers emergency services.
    Yes, AC Appliance Concepts & Associates Incorporated offers warranties.
    AC Appliance Concepts & Associates Incorporated offers the following services: AC APPLIANCE CONCEPTS & ASSOCIATES provides SALES-SERVICE-INSTALLATION for AIR CONDITIONING-HEATING-APPLIANCES most brands. We also have SWIMMING POOL SERVICE and HOME REPAIR & REMODELING DIVISION.
    COMMERCIAL APPLIANCES.

    Contact information

    10315 Cimmaron Trail, Dallas, TX 75243

    www.acapplianceconcepts.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM