Excell TV Electronics

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

.

.

id

Very well.

EXCELLENT

Chipped corner of tv.during the removal from wall. No complaint filed. It was a small plastic corner piece. We will glue back in place .

Went very well overall, relatively expensive would be the only non-positive comment.

Great customer service.

They came on time. Very professional. Came in did the work. I ask them about how my screen was set up. He took the remote fixed in less then a minute and they were on their way. I paid exactly what they had quoted me. This guys are fantastic.

When I called Excell I was very happy with the info I received over the phone. The asistant asked questions to help figure out the problem and make sure the repair guys had the right parts with them. They were able to come out to my house the next day. Two guys turned up right on time, and were very friendly and informative and efficient. They explained that this type of projector TV often has this problem around the 8 year mark. The TV is now working fine. There is also a 90 day warranty on parts and labor.

The office staff and technicians were very knowledgeable and pleasant to work with. They were patient waiting for a reply from the insurance company and quick to do the repair once the green light was given. The technicians were thorough in explaining the problem and making sure we were comfortable with the various TV input options.

Our 8 year old large screen Toshiba 61H71 rear projection TV's picture went haywire on July 12. The picture's colors were mixed up, and there was blue shadowing on the images. Using the owner's manual along with website help, I narrowed the problem to the convergence chips (blue could not be focused). I ordered a convergence chip repair kit ($70 from tvrepairkits.com) and was going to do the repair myself until I opened the back of the TV. Though I have put built computers out of parts, the TV repair was beyond my expertise as there would have to be a lot of careful soldering both to remove the old chips and install the new chips. I called several TV repair shops on July 20 to get estimates for "convergence chip replacement" and was quoted anywhere from $70 (just for diagnosis even though I knew what the problem was) to $400 (parts included). Excell told me that if I supplied the parts, they would perform the labor for $175. I made appointment for July 22 (between 3 and 4 pm), and Excell showed up at 3:15 pm. The technician checked the circuitry with his voltmeter to make sure I only required chip replacement and had no issues with blown resistors, etc. It took several minutes of removing wires and connectors just to be able to access the circuit board with the convergence chips (Toshibas notorious for this, according to technician). Still he skillfully desoldered and removed the old chips from the board and heat sinks, and replace with the new chips. After replacing everything, he went through the extensive 9 point focus calibration, and the picture is as good as new! He told me that these chips typically last 7 to 8 years; I told him we'd call again in 2016!