Home Depot Inc

Even though are not as close to me as Lowes I usually use Home Depot because they are just a better store.

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Be warned that when you sign up for an assessment of cabinet refacing! What you are really signing up for is an intense sales talk by a very talented, seemingly kind young gentleman who spent 4 hours reassuring us of the power of the HOME DEPOT! Home Depot will do a great job changing our honey oak to white "solid maple" doors.  After four hours of sales talk, we were so worn down on the following Sunday night. that exhausted and  needing to go to bed, feeling under pressure , we made a snap decision to sign the contract for the work to be done immediately. This included application for the incentive of "interest free" Home Depot credit card. Charges and payments on the card arrived and began before the work even began.  Another man came right away to take measurements for replacement doors. Minor blips included three sets of cabinet doors that don't fit. This was blamed on the door manufacturers and not on local employees. We are still awaiting  these three sets of doors and a pair of drawers remain to be installed. A super great installer named Sid did a bang up job with what he had to work with in his part of the install. Crown molding was perfectly done. A couple of sets of cabinets were raised at my request when I realized that the 4" above them was not necessary.  Sid's expertise in installation of crown molding allowed him to reclaim the space critical for the standard 18" below the cabinet. I had called supervisor Mr. David Drumm who warned me that raising the cabinets should have been included in the contract. He said, "Home Depot is not obligated to move the upper cabinets which were several inches too low. This had been a mistake that made the counter top essentially useless as coffee pot, canisters, nor mixers would not fit under the cabinet."  Mr. Drumm tried to tell me that many cabinets were installed that way and they never have to move them up. He said, "Others don't have a problem with them."  I assured him that the mistake should be corrected prior to installing the crown molding so Mr. Drumm finally spoke to Sid and allowed him to move the cabinets up even though that detail was not on the contract. I told Mr. Drumm that we were really not prepared for all the details that should have been included in a kitchen remodeling contract. We expected a professional assessment from Home Depot of the suitability of our kitchen for a refacing job. Little did we realize the only priority was our signature on a contract.
     We had simply been on a leisurely Saturday stroll through our nearby Boerne Home Depot when we noticed a table display on refacing, on a whim we signed up to get an estimate of what the approximate cost would be for refacing. We had not made numerous decisions about the kitchen remodel, consequently during the quick process of signing a contract important decisions about critical items were neglected. One of those steps included a search on CUSTOMER SATISFACTION REGARDING SATISFACTION WITH HOME DEPOT CABINET REFACING!  We were suddenly "under contract" from sleepily agreeing after a four hour sales talk.  
     My chief complaint,  despite the exorbitant charges is about the sales technique similar to ones used in car sales in the past where trust  is established and a series of "discounts" convinced us that we were getting an especially "good deal".  After installation, we attempted to check the smoothness of the self closing mechanism used for the soft close drawers. Without handles it was  impossible to open the drawers!
     We were not offered the option of a more decorative drawer and consequently the drawers are exceedingly plain and disappointing. After the handles were installed on the kitchen we tried to open the drawers and were alarmed that they seemed to be stuck instead of smoothly rolling out!
        I received a survey call from Home Depot asking about my satisfaction with my refacing. I expressed my extreme disappointment with the quality of the cheap drawer glides. A Mr.David  Drumm came out immediately and showed me that plastic runners used a spring loaded cartridge that must be "disengaged" in order to open the drawer. This makes a tug necessary to open each and every new and empty drawer in my kitchen!  Mr. David Drum is apparently in charge of regional customer service. Granted he came out immediately to check my kitchen,  but his response was that the glides were functioning correctly. The fact that every drawer seemed to be stuck closed was irrelevant! No amount of pleading will change his stance that the drawers were built to specifications for that particular brand of hardware and if I had anyone attempt to replace or repair the drawers it would void my Home Depot warranty! What good is a warranty for $25,000 in kitchen refacing if the end product includes  cheap glides that leave us with a kitchen full of STUCK DRAWERS!!? Mr. Drumm said simply, "They work perfectly!"
      I am feel extremely frustrated and told Mr. Drumm. "We were absolutely sold a pig in a poke." I trusted the power of the Home Depot to deliver quality work. The problem seems to go to the nationwide buyer and supplier of these drawer glides. Mr. Dunn said,"That is all I have."  primary set of drawers under my 36" cooktop was also, "not in the contract" since the salesman said they could not put two drawers in a 36" cabinet. Mr. Drumm offered to build a set of drawers but to order drawer fronts alone would $682,13. We already wasted the money spent on the 36" cabinet above the cooktop since we decided to go with a bigger range hood. I am so disappointed that we allowed ourselves to be victimized by the lure of advertising. The Home Depot trap of giving consent to a contract without our taking time to carefully plan the remodel. The person sent to our home though polite and friendly was not a kitchen design specialist. He was a salesman who works on commission I imagine. Everyone gets a slice of the pie and we are left holding the bag with a kitchen full of drawers that require effort to pull open. I HATE them! I would much rather have plain old drawer slides! HELP Promises of customer satisfaction is a joke!

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Great and the pro desk can be very helpful.

They just used their own services basically. I liked their selection. Their installation was pretty straightforward and quick. The installation turned out really great. They cost an arm and a leg if you want them to deliver.

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Overall, my experience with them went very good.

They're very helpful. They worked to help me with any problems that I had. They were very knowledgeable with appliances and countertops.

We use the one at Boerne and the one at St. Antonio; those are the 2 we primarily use. We use the both on a regular basis. We use it because it's convenient for us and everyone there is so friendly and helpful. The environment there is wonderful. The service was good. The pricing is in comparison to everyone else, their pricing is about the same. They don't overprice, I think they are competitively priced.