The Cleaning Authority - Austin

First time using Cleaning Authority. Will definitely use them in the future!

They always do excellent work and leave us as very satisfied customers.

I use them every other week. They have been with me for two years. They do a great job. I rarely see them because they have a key to my home. Every time I have seen them, they have been wonderful, but we are not home when they are there normally.

Two ladies, Lupita and Alejandra, were sent to our home to conduct an initial cleaning. We had just completed a flooring project in our house and had dust everywhere. After 3 3/4 hours, our home was SPOTLESS!!! After going through a lot of frustration and aggravation with the flooring company in trying to get the project completed, it was WONDERFUL to have Lupita and Alejandra come in and know what to do and get the job done right and professionally.

Went great! They come every month. They are so flexible and friendly. And I NEVER have to worry about my stuff. Or my pets. Very professional, thorough and friendly. Each team that has been to my home is great! Looking forward to them coming every month!

Team #3, Janeth and Reyna, arrived on time at 9:00 am. They had instructions but went over some trouble spots with me, and discussed which pets stay in and which can go out. They started were sweet and professional and sooo industrious! They started upstairs and spent the next 6 1/2 hours getting my house back in shape. It was worth every penny. It was so nice to have my clean house back, I decided to go back to regular cleanings. The owner, Drew came out yesterday to give me a bid for regular cleanings and it was very reasonable. I used the Cleaning Authority for 10 years while I was working and never had a problem with them. They were flexible when I needed to reschedule and always did a great job. After I retired I thought I could keep up with the housework without help. But as my health got worse, so did my house. I am so happy to be back with them as a regular customer! Thanks, Janeth and Reyna for an awesome job!

I like them very well. They are wonderful. I love The Cleaning Authority. Usually, there are two to three women and they are here about an-hour-and-a-half. They are really thorough and I appreciate their work. I recommend them to all my friends.

They're very good. We have a standard monthly. They're very green and chemically-sensitive. I never had a problem with their work or their cleaning products. They're very reasonable.

It went good. It was all fine. They did exactly what they said they would do.

They were pretty good. I would probably give them a B.

I chose The Cleaning Authority to come clean my house twice monthly. The 2 person teams arrive when they are supposed to, are super polite and get right to work. Everything was cleaned perfectly! I couldn't be more pleased and highly recommend this cleaning company to Austinites!

its goes okay when there here cleaning. There very consistent and dependable. The team that comes out is very friendly. They do a great job.

I was very happy with them and we would highly recommend them. They just really worked and they are very responsive quite quickly. They're just very easy to work with and did nice work. They seem really comfortable.

They are completely reliable and do a terrific job. They clean from baseboards to ceiling fans and everything in between. I have never had an issue with the teams (though they do change from time to time) and find them to be friendly, cheerful and very competent.

The first cleaning was not good, they were here for about 5 1/2 hours and did not do a good cleaning, the blinds was only cleaned down the middle and the tops were still dirty, windows were not all cleaned, shelves were not cleaned in bathrooms. I was very disappointed in the service, when I called they said the next crew would correct the problems, which they did and I was happy with that crew, but again a new crew came this last week and not as good a job and the crew before. I e-mail the company and told then if I can't keep the same crew, which I felt did a good job and was on time always, I would rethink staying with this company, they answered that they would keep the same people I requested unless something came up. I can't believe that people think the house is cleaned when cobwebs are on all the windows, "Really", but as I said they did correct it. Trust is a big issue with me and so far I have only trusted one team and if I can't keep them at this price $75.78 bi-weekly, I will go somewhere else for less. I should not have to go behind a cleaning crew and clean.

They are great! They work very hard, accommodate my scheduling needs, and they worked with me to get exactly what I need done. They always have at least 1 person on their team who can communicate with me about the work that needs done. The owner of the company also met with me at my home to discuss their company, my needs, and what their company stood for.

Cleaning was excellent. Never have to go back over anything.

I thought they did an excellent job.

The initial consult went well and it sounded like they would provide exactly what I needed. The initial clean was done at a very expensive hourly rate. One of the cleaners spent 2 hours in the master bathroom, which had been cleaned on a regular basis by another person, so it wasn't that dirty. I called the manager at that point. They sent a supervisor out and got on with the cleaning of the rest of the house. After they left, I went into the bathroom and was shocked. The shower looked like it had not even been cleaned. Not sure what was going on for 2 hours. They did come back and reclean it. After that, I have basically gotten a very surface level cleaning. The rotation schedule sounds good in theory, but I never see any area getting extra attention. In the initial consult I stressed that I wanted my floors to be clean. The last 2 visits provided very poor cleaning. There were dog paw prints left on the floor that only required a damp rag to wipe up. There was some sticky hair gel on the bathroom floor. I pointed out that they missed it and some new paw prints. The girl called her manager and insisted that the floor was clean. I told them that I no longer needed their service. I then got a wet rag and wiped up the spots mentioned with no scrubbing or effort. Very disappointed in this company.

In theory, we like the rotating schedule wherein TCA puts special focus on different areas of the house on each clean, but honestly for the most part the only time I notice a difference is when the focus is on the kitchen or on the bathrooms -- the living areas and bedrooms usually look no better nor worse after their turn as areas of focus. In the two + years we've been using them, we've only had a couple issues -- one thing broken (on the very first clean we ever had!), one time when they obviously didn't vaccuum the sofa -- which they resolved to our satisfaction as soon as we let them know about it, and a couple of discrepancies regarding payments, which again, they resolved as soon as I brought them to their attention. They were excellent to work with while we were having our bathrooms renovated. We decided to continue having the house cleaned through the three-month renovation process, but needed more flexibility regarding when the cleans happened, and Letty in their office was extremely accomodating. I've continued to look around to be sure we're getting the best deal for the size of our house, and I'm fairly confident that they're priced competitively.

Cleaning authority used to clean for me regularly when I was employed and I loved coming home to a clean home. When I retired I decided to clean my own house. I knew I wasn't as thorough. But I had no idea how much better they were until I brought them back for a one time clean. They charged $75 an hour for a one time clean. I need To go back to work so they can resume regular cleaning!!!! Thanks for an awesome thorough job.

They started out fine. They tried to be as accommodating to my needs as they could possibly be. There are 4 reasons why they are no longer cleaning for me: 1. The crew that came was rarely the same crew that came the time before. It seemed to me this never gave the crew a chance to become totally familiar and comfortable knowing the layout of my house and where everything was. Thus consequently the job most of the time was not as good as I expected for the price. 2. Rarely was there a crew member that spoke English. I don't speak Spanish so communication was difficult. 3. Many times I received phone calls from administrative staff announcing the crew was running late and wouldn't be able to clean my house until 4:30 of 5:00 pm. This was not acceptable because starting at 5:00 pm my family began getting home from work. This resulted in rescheduling my cleaning visit. 4.A few things were broken or destroyed during some cleaning visits. Instead of being up front and honest about the breakage I was left to find it on my own. The damages never amounted to much so I let it slide. There was one instance I heard a peculiar sound and questioned what the reason was for the noise. I was told the vacuum cleaner had sucked up a bathroom rug and had jammed the vacuum. Later that evening I began looking for my cell phone charger which was always plugged up next to my bedside. It was not to be found. I used the restroom and the toilet was stopped up. After a bit of work trying to unstop it I was able to see some sort of foreign object in the toilet. I got a coat hanger, fished it out and found my cell phone charger. The cord was all mangled. The plastic coating covering the electrical wire was stripped off exposing the bare metal wire. This instance I called to report the issue. I received a call back stating that administration had spoken to the cleaning crew and were told the story about the bathroom rug. No one knew anything about a phone charger and the cleaning crew had no reason to lie. At that point I decided to part company.

***UPDATE*** The issues have been addressed and solved. I would recommend this company. After my initial review, Drew, the owner, called to discuss my concerns. He listened to what I had to say and explained that there were some quality control issues with the team that had been cleaning my house. He told me how he was going to rectify the problem (switch up team members, provide more training to those needing it) and would appreciate it if I would give them another opportunity to clean my house. I thought Drew did the right thing by not charging me for the last terrible cleaning so I thought why not. And I liked how he took the time to personally contact me (some people don't like that but how is a business supposed to improve if no one talks to them?!). It was enlightening on both our parts. I am happy to report that I've had three more cleans since writing the first review and things are looking good! I had one concern that needed to be addressed and after talking to the management things are wonderful. I would recommend this company in a heartbeat. The unanswered email situation has been worked out too. All it took was a little communication to work things out. If you have any issues, call and talk to Drew. He is very open to what you have to say. If the quality of the cleanings remain as good as they have been for the past three jobs, I will reevaluate the B I am giving this company today and upgrade them to an A. But it's only been three cleanings...I want to see what long term has in store. I have a feeling it's going to be just fine though.

I used the Cleaning Authority for the past year and at first the service was great and we were thrilled. The team was always done before I came home from work and I felt like my house was cleaned & I loved the rotation of the deep cleans. However, over time the crews changed and you could noticeably see that the house wasn't as clean. We called to cancel after an incident where it looked like the team just sat on my couch(pillows on the floor and indention's in the couch cushions) and watched HBO when I left the TV set to CNN as well as leaving on a dangerous heater in the bathroom for I don't know how long but the bathroom was so warm that all the cream in a container was melted and completely liquid and I couldn't touch the metal door handles. We canceled our service that day. Even after the cancelation and Me requesting my key back the SAME team came back to my house and attempted to clean two weeks later and left us a bill for BOTH cleans. This final clean was so bad that the only reason I could even tell that they had been there was the invoice left on the table and my bed was made. I will NEVER use this service again and will NEVER recommend it to my friends.

I have used the Cleaning Authority since 2007, first in Appleton, Wi., and now in Austin. I have been very happy with their work and if something has not been up to their standards, I let the office know, and it is corrected. The first deep clean is amazing. In Appleton, I had never had the jets on my jacuzzi tub cleaned before but they did it. They arrive on time, and I know that my house will be cleaned. I like to have at least one person who has cleaned my house, but they do have changes in their staff. We have two cats and the furniture is clear of cat hair and the area around the litter boxes is cleaned up. They work on a 4 area rotation so you know what they will do the week that they clean and the following cleaning. The bring their own equipment and cleaning supplies that are environmentally safe. If you want your drawers cleaned or your refrigerator cleaned out, then a service is not for you unless you are willing to pay extra. They are bonded and provide health insurance and sick time for their employees I was told. I recommend the Cleaning Authority