Hill Country Cleaning Authority

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I am very pleased with my experience with Steve and his crew at Hill Country Cleaning Authority. When I set up the initial appointment for him to come to my home for an evaluation in order to quote me a price, it was a great one as he was very personable and a good businessman that has a 100% satisfaction guarantee on his Company's services. It was also what sold me on his services rather than Molly Maid, whom came earlier that day to give me an evaluation and price quote (which was also higher-- and I felt as though they offered the same services). We set up the first cleaning for that very day, and he even gave me a free inside fridge cleaning for being flexible and letting them come clean my home that day & on such short notice. The first cleaning was fantastic-- and I had originally set-up a cleaning every 4 weeks but liked it so much that I changed to bi-weekly!! The next three cleanings were good, but not as good as the first because it was different crews (so they were new to my house and didn't know the ropes yet..but I'm sure would have gotten better over time)  and the first cleaning is a VERY detailed clean. However, when I voiced my opinion that I liked the team that cleaned the first time, he was able to schedule that team to come every time (bi-weekly). I am very pleased with the quality of work for the price... They leave a document showing you what they did that day and what they will do next time, so you have a checklist to make sure it was all done, and they also sometimes leave a little cake-ball as a 'thank you', which is delicious!  Like their slogan states..."Life is too short to clean your own house".... SO TRUE. Thanks Steve and his team!!

3 BR 2.5 B house, but only 1 bedroom needed cleaning. The house was cleaned, there were only a couple of details that were missed but the list of services they would not do was too high for the high price. $160 for a 2200 sq ft house should have cleaned the entire house spotless, instead of requiring a second visit at $160 to do so. $100 per week is 30% higher than we were paying previously, and we were receiving more services for the money.  Overall, I would use the service again if it weren't for the price and the policy of requiring 2 detail cleanings before the normal rates. The detail cleanings were not more enhanced than a normal cleaning would be. I will be looking for a more economical alternative instead.

Steven the owner came to our home to evaluate the job to be done and to understand our expectations. He then set up a crew to come in on Saturday. Steven even capped the maximum charges to three hours. He agreed not to charge more then three hours($80.00 per hour) even if it took more. Well, it took four hours, he didn't need me to remind him of the cap as he reminded me.  Upon their arrival (9:30am) they went right to work, from ceiling to floors, literally. Four hours later the place looked brand new, Faboush, thank you Steven and Ladies.

Overall performance was fair at best.  One day their vacuum cleaner was broken.  I loaned them mine..... that was the day My dresser damaged along with my vacuum cleaner.  I reported this and I ask several times afterward but never a word about my damage.  Dishonest "STEVE" never made any attempt to check my damage.  It was if it never happened to him.  I could have refused to pay money owed him but I was a fool and believed that he would do his part.
We will see him in court.  It is a shame what this world is coming to.  I only hope that writing my experiences will save someone the problems and theft I have experienced.