Sun Painting Texas LLC is a full service painting company serving the metroplex, based in Arlington. We are a local business not a chain or franchise. We are first and foremost a painting company. We offer a variety of services for your convenience such as wood repair, all phases of drywall repair and texturing, popcorn removal, etc. There's a very good chance that the person who assists you during the estimating process is Mark, the owner, Mark is not a salesman. He will present you with a proposal after your free estimate. Then a little work on your part. Read our reviews. Get a couple of other estimates. Call with questions. (Mark's cell 817-929-1088). And make your decision. We hope that you will select Sun
The price was competitive and fair. Dario was the crew leader. The quality of the work was excellent. Owner and crew were punctual and professional in all appointments. I will definitely use them again.
Description of Work: Exterior painting (95%) and some interior painting (5%).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,094
PAT S.
08/2014
5.0
interior painters
+ -1 more
The General Manager of Sun Painting, Mark Brozio, came to our house to give me an estimate. He answered all my questions about the standard procedures, the types and brands of paint and all services that would be performed. His bid was considerably lower than the 3 other estimates that I got. I scheduled the job but then had to postpone it because we had some exterior repair work to finish. I called the office and Ann and Teddi were most understanding, friendly and helpful. When the carpentry was done, they scheduled the job in a timely fashion. The painting crew was at our house promptly at the appointed time of 8:00 AM. They started working immediately by pressure washing the entire house. As soon as that was done they began the formidable task of scraping several layers of paint and old caulk off in the August heat. The men worked quickly and thoroughly. They all worked diligently and consistently w/out banter or complaint. They took a morning break, a noon lunch break and an afternoon break. We never saw anyone slacking off. This was the case all 6 days that they worked for us. The scraping took a couple of days. Then the house was rewashed to remove dust and dirt before priming. The house was carefully masked to prevent any over-spray. Both the primer and the paint were sprayed on and brushed into the surface. After the first coat of primer, the men checked for any additional peeling and then they started caulking. They filled in every nook and cranny! Then they touched up the primer coat. Jose and his crew worked through the weekend. On Saturday the trim color was applied. Sunday, the siding was done and on Monday the window glazing was finished and the accent window painting was completed. We could not be more pleased w/ our house now. All our friends and neighbors have been effusive in their praise for the quality of the work. The improvement has been dramatic. Our little bungalow will be 100 years old next year. Now it looks almost new! I must reiterate my compliments to Jose and his crew. They worked so hard and did such a beautiful job - all the while maintaining a great attitude. They all were friendly and courteous. I highly recommend them and their work!
Description of Work: Exterior painting of entire wood frame house including: pressure washing; scraping loose paint and rewashing; priming; caulking all joints, cracks and holes; reglazing windows and painting w/ 2 coats of premium paint (3 colors).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,400
Jeanette R.
08/2014
1.0
interior painters, drywall
+ 0 more
Job did not finish on time. Went weeks behind schedule. Communication problem with painters due to language barrier. Supervisor not on jobsite in timely manner. Called Sun Painting to let them know of communication problems, tardiness issues, sloppy painting issues and lack of coordination in planning on when and how to paint each room. Painters ruined existing carpet by spilling paint on carpet and footprints of paint of carpet. Left work areas trashy on a consistent basis. Had to have the re do painting of trim, book shelves, some doors and few other areas due to incomplete work and /or not painting these areas adequately. All in all they did a terrible job. There were 2 areas where they did excellent work and were told so numerous times and that was the area of repairing stress crack in living room and sealing stains on ceiling of living room. Other than that the work was only semi fair to down right terrible. The lead painter did not keep his work schedule as promised day after day or week after week. Also did not seem focused on the task at hand. Did not supervise his helper well. He lacked professionalism and did not seem to take his craft seriously. Nor did he seem to take the job seriously. Even after a few limited visits from his supervisor things nor attitudes improved. His immediate supervisor would assure us that all items we were addressing would be taken care of and corrected, but that did not happen on any consistent basis. After painters announced they were completed with job we contacted their supervisor who agreed with us that they indeed were not completed. After a few days delay they returned to complete the job. At a later date I discovered while returning items to closets, etc. that they did not paint a few of the shelves in one of the bedroom closets, as well as, a few areas in a hall closet. By this time I was to disgusted with the company to even call back for them to return. And by this time we had new carpet and hard flooring installed and did not want to take a chance they would get paint on them. We stayed in a hotel while the work was being done which was only to be for 3-4 days but due to them not finishing on time we ended up having to stay a week. The owner while on a visit to our home to discuss our complaints and receive final payment did compensate us the a couple of days stay which was fair, but what amazed us after seeing all the paint on the carpeted areas and hard flooring areas did not even apologize for the mess we were left with. Although we intended to get new carpet several months on down the road we ended up having to do so almost immediately. So a job that we were told would only take 4-5 days ended up taking weeks and we ended up having to replace our carpet much sooner than anticipated. All in all we would never hire Sun Painting again and would never recommend them in any capacity. Overall they only rate a D minus minus minus to a F.
Description of Work: Interior priming & painting of walls, trim, baseboards, doors & casings, cabinets & cabinet doors (in 2 bathrooms), as well as, shelves in bathroom cabinets & closet shelves in bedrooms & hallway. Repairing of all dings, scratches, cracks, etc. in areas to be painted. Removal of plates from plugs & switches & reinstalled upon completion. Removal of window blinds. Patching of holes from hangers of window blinds. Sanded window sills. Masked off areas so as not to be damaged by paint. Sanded & caulked joints & seams. Repaired stress cracks in living room & seal stains on ceiling of living room. Touched up these areas with our existing paint. Painted book shelves in master bedroom. Job consisted of 3 bedrooms, 1 family room, 1 hallway, 2 complete bathrooms & doors & trim on 3rd bathroom only. Additionally job consisted of all bedroom closets, 2 hallways closets & 1 bathroom closet.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$3,770
Response from Sun Painting Texas LLC
I'm very surprised to see this review. We had some very serious issues here due primarily to health problems. Daniel and Marco had both gotten the flue and after struggling for 3 days on the job, Daniel ended up in the hospital for over a week. Marco was also quite I'll but was able to stay on the job but we couldn't get him any help. (I was out of town the whole week). Autumn was working with Marco much of each day though she wasn't a painter. She was his manager. This member's wife wouldn't allow us to have a break over the weekend to allow another crew to finish their job and help. And all crews were also in the middle of inside jobs. We couldn't pull them off either. Marco worked through the weekend and was able to finish but did not do good work. Autumn helped him as much as she could. It was just a bad situation. We brought in another crew the next week and made the job right. I walked it with the member who said he appreciated us sticking out the job and finishing (as an aside, I was out of town when all this happened.) I took care of the extra 2 days he had to spend in a hotel and we shook hands. He assured me that he would not write a review understanding that sometimes things happen out of our control. Which is why I'm so surprised. But in retrospect, this review was most likely written by his wife who was a less than compassionate woman. One further point, the carpet and tile was really in pretty good shape considering we were told it was all getting replaced. I did pay to have it cleaned. We generally do excellent work. When we do have the occasional issue, we will stand by our job and make it right. Neve give up. Never walk off any job. Mark
Samantha F.
08/2014
5.0
interior painters
+ -1 more
I had it refunded due to conflicting times of scheduling on both our end. The provider was very pleasant and agreeable. I'd use them in the future if I needed to.
Description of Work: I purchased a Big Deal for $249 for a Painter for 8 Hours.
Rating Category
Rating out of 5
Yes, I recommend this pro
rudy K.
08/2014
5.0
house painters, siding
+ 0 more
The agent was very punctual and polite. However, due to some snags in my siding - we decided it be best if I pursued a siding company first rather than have it painted. I appreciate the honest feedback from Sun.
Description of Work: I wanted to use this provider to paint our siding. Unfortunately for me, our siding needed some repair in some places but Sun Painting doesn't do siding repair so we couldn't proceed.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Sun Painting Texas LLC
This was aluminum siding. We handle every type of siding except aluminum and vinyl Maek
Ernest C.
08/2014
5.0
interior painters, pressure washing, house painters, contractors
+ 2 more
Mark came out and gave us an estimate of the total job. He was right on time and I was pleased with his knowledge and expertise. He made suggestions on how to pick the colors and explained how the overall process worked. They used Sherwin-Williams A100 paint (included in the price, which also includes two colors). We went to Sherwin-Williams and picked out our colors so we knew the colors would be exactly what we wanted. The painters(two) arrived right on time, and while one started preparing the house, the other took our paint cards to get the paint. Both men worked hard and steady all day and it was evident that they knew what they were doing. The foreman, Dareo, had been painting houses for 10 years. The house looks very good and both my wife and I are pleased with the job. I would definitely use Sun Painting Texas again in the future.
Description of Work: We took advantage of the $1249.00 house painting special with an additional $195.00 dollars for a door and wooden shutters. They pressure washed and then caulked the painting surfaces, painted, and then cleaned up. The job was done in one day.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,450
Laila Z.
08/2014
5.0
contractors, house painters, siding
+ 1 more
In general I felt Sun Painting was a great choice. The meeting for the estimate and conversation about what we needed was professional and informative. The work has been done for a month and so far there has been no peeling or flaking. The job was well done and has remained nice since its completion. The only issue I had was with scheduling. It was not the fault of the company that rain made them delay the job a week or so, but the first time they set up the appointment to come and start work the team did not show up on the expected day at the expected time. Since I had stayed home from work to meet them, and did not find out until an hour and half after they were scheduled to arrive that they would not be coming that day, it did create an inconvenience for me. The office lady told me when she called that the team had only communicated to her that they had not been able to finish the job they had over the weekend until just then. The office portion of the business does have very limited hours( 8 am-1 pm Monday- Friday) but I would wish that if you are going to have teams out working on the weekend, they would have a way to communicate if they are unable to finish and will not be able to start work on Monday at the next place. However, overall, that scheduling hiccup did not change my impression that this was a quality business and I am happy with the work done and to have done business with them.
Description of Work: Paint the exterior trim and facia on my house as well as replace some boards/ minor repairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$1,500
Carl L.
08/2014
5.0
house painters
+ -1 more
They were great! This is the second time I've used them, and they do a great job. We paid a bit more for some additional places we needed touched up, and that additional price was fair. They did the work very quickly (in one day), as some bad weather was rolling in. The end result looks great -- I was extremely pleased. The project manager was excellent -- we'd recommend him!
Description of Work: I purchased the Big Deal titled, $1,249 for Exterior House Painting Package Including Premium Paint.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,749
George B.
08/2014
3.0
house painters
+ -1 more
I purchased an Angieslist deal for exterior house painting for 1299.00. I had to pay an additional fee for some repairs. I also had to hire another company to do repairs that Sun could not do. I picked out paint colors at Sherwin Williams and gave them to the Sun representative who matched the colors, but used another, I suspect less expensive, brand. I really had to keep on top of the team from Sun to make sure they were properly prepping the wood siding and painting trim the correct color. Though the house looks far better than it did before, paint was peeling from siding and chipping off doors within two weeks. If I had it to do over again, I would spend the extra money to have the job done more thoroughly by another painter.
Description of Work: Painted the exterior of my house.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$2,000
Response from Sun Painting Texas LLC
I hope this member will contact my company. We will provide him with the invoice from sherwin Williams clearly showing the products used tied to his property address. Also, let us know what his warranty concerns are. We warrant all work for three years and he's well within the warranty period. And all he needs to do is call. But I'm guessing that, since a year and a half have passed and he has made no effort to contact my company - just post this comment - correcting any real or imagined issues is not really his goal Mark
Alicia M.
08/2014
4.0
interior painters
+ -1 more
Company could not start painting until August 20th, I needed a painter that could start on August 1st.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$1,899
Response from Sun Painting Texas LLC
I'm really sorry for the confusion here. This customer purchased the coupon on july 30 and wanted us to start on the first of august. That's just not possible. We could have squeezed her in the next week in a pinch. But even then, I would not have had a chance to inspect the job and get her a final agreement. Any added charge would have been a complete surprise to her-and no one likes surprises! Please, before you purchase one of our coupons, call the office first. I'll get out for a pre inspection as soon as I can. These coupons are a great value in most cases. But not all. And Angie's kills me if our refund rate gets too high! And also , be very cautious of any trade who promises to start the next day. Not saying that the stars might align for you. But I know that my painting buddies and I haven't seen a year like this in a long time. We are all covered up. If someone isn't working right now (which is the case if they can start tomorrow) why? Did they just get out of the joint? Do the really intend to start or just either steal your deposit or make an empty promise then find some lame excuse to put you off til they can get to you? Mark
David B.
08/2014
5.0
interior painters, drywall
+ 0 more
We had can light fixtures installed in our kitchen so there was extensive tape work needed. We wanted to paint the rooms with a new color so that was done also. I had them paint all the baseboards in the house as they were starting to show wear and tear. There was some water damage on one of our eaves that was also repaired. They did excellent work, showed up on time for the 3 days they were here and cleaned up everything when done. I will use them again.
Description of Work: Painted the kitchen/living room where some repairs had been completed. They also painted the entire rooms. They also did other work as directed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Ron L.
07/2014
5.0
house painters
+ -1 more
It was a two man crew and it took them three days to do the work. They did a pretty good job overall.
Description of Work: I purchased a big deal for $1,249 for Exterior House Painting Package Including Premium Paint.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,249
Billy N.
07/2014
5.0
house painters
+ -1 more
My experience with them was very good. They did a beautiful job. Scheduling the appointment was good, they were prompt and timely. I felt it was a great deal for what they did.
Description of Work: I purchased the big deal for $1,299 for Exterior House Painting Package Including Premium Paint. They did work on my daughters house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,299
Wendi W.
07/2014
4.0
house painters
+ -1 more
I called the company first to get an estimate without the coupon and it was roughly $1,900 (without the extra repairs), so I had purchased the coupon to get the better deal. The only difference was one coat instead of two. They had to write up a new deal due to the coupon which was delivered yesterday. Then my husband's contractor stated that he had a cancellation and was able to do it instead and they offered a better deal. They owe my husband a few favors so I just decided to go with them. Did not set up a date to start with Sun painting.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$1,249
Response from Sun Painting Texas LLC
Sorry we weren't able to work for this member. But I'm pretty sure that we couldn't compete with a husband's contractor who owes them some favors! No hard feelings and good luck to this member. Give us a call when the next project pops up. Mark
Ted and Ann P.
07/2014
5.0
interior painters, house painters
+ 0 more
Very pleased with Sun Painting. Sales Rep Marc Brozio was very professional and efficient. Quote was given right away. (Had 3 shopped with three other painting businesses and all took 3+days to provide quotes). Painters were also very professional and efficient. They showed precisely each morning and cleaned up each afternoon. Had several boards replaced and patches on stucco. The stucco work looked so-so when done, but very pleased with the wood work and exterior paint. Very pleasant and professional crew. It is worth noting that the office staff are also very pleasant to work with!
Description of Work: Exterior home painting.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Retta M.
07/2014
4.0
woodworking, house painters, interior painters
+ 1 more
They did a really good job in the past. I did not feel I had the same experience this time. The cabinets did not turn out well and the communication was not as good. They said they would come back and touch up some of the spots but still haven't come back to do that.
Description of Work: They painted the cabinets in the kitchen and the exterior of the house.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$3,000
Sonja R.
07/2014
5.0
interior painters, pressure washing, house painters
+ 1 more
Sun Painting proved to be an excellent choice for painting the exterior of our house. They were highly rated by Angie’s List and I now see why. From my first contact with them through the website and then over the phone they were professional and courteous. A time was arranged for Mark to estimate the job. We included a shed and also had some painting above a carport that required scaffolding. Mark explained the charges and the process. The extra charges were reasonable so we scheduled a date for the painting. Sun Painting called to confirm that we were ready. A crew of four were at our home at 8:00 AM and began the preparation work. They finished the painting by the next day and the foreman returned the following day to touch up the paint all around the house. This included another coat of paint brushed on the front door. I was very pleased with the job. I would highly recommend Sun Painting.
Description of Work: They power washed the exterior of the house with water. No chemicals were used so that the plants were not affected. They caulked the exterior and masked off the windows and doors prior to spray painting the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,890
ROXANNE O.
07/2014
5.0
house painters, interior painters
+ 0 more
H'es very responsive. I would recommend him.
Description of Work: I used Sun Painting Texas to do painting and did minor repairs on some trim.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,250
ROXANNE O.
07/2014
5.0
interior painters, house painters, drywall
+ 1 more
Preped first day. Then painted. Two days. Very good and nice crew.
Description of Work: Outside painting and repair where needed. Went above and beyond. Basic deal price is great. Had some weather delay which is NOT their fault.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Larry J.
07/2014
5.0
house painters, contractors
+ 0 more
We hired Sun painting to paint the exterior of our 2 story house. They powerwashed the house, replaced rooted wood, and painted in a 2 day period. The painters were punctual, hard working,courteous, and did a great job. The house looks awesome! We will definitely use Sun Painting again in the future.
Description of Work: Replaced rotted wood and painted exterior of house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,385
Melvin A.
06/2014
5.0
interior painters
+ -1 more
With the exception of a taping issue in the master bedroom everything went well. They were punctual and professional. They were good guys to work with. They did send a crew that was not staffed properly for the work so I did have to postpone a vacation a little but overall I think highly of the quality of work they provided and I would not hesitate to use them again.
Description of Work: They have came twice recently. They came most recently for five days and they painted the interior of my home. They painted one bedroom on the first visit for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Lucas M.
06/2014
5.0
interior painters, drywall, plastering
+ 1 more
Sun Painting did our exterior two years ago and interior a few months ago. They do a really good job for the price. The Angie's List discount saved us a lot. Mark and the office staff are great to work with. We were very comfortable with their painters in our home for a few days. We were very satisfied and would recommend them to anyone!
Description of Work: Repair all interior walls cracks, some parts of the ceilings and paint all interior
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Sherry S.
06/2014
4.0
interior painters
+ -1 more
They came out and quoted for the job I needed. The estimate was very high. I just decided to request a refund.
Description of Work: I purchased 2 Big Deals for $199 for a Professional Painter for a Day!
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$398
Response from Sun Painting Texas LLC
Our prices are very good for a full service, insured paint company. Some of the customers who purchased these coupons (last run 3 years ago) were fairly inexperienced homeowners who really had no idea how to value a service. I always encourage members to get multiple bids. If your going to purchase a coupon from Angie's List, have the provider give you a quote first-we will do that for any customer interested in one of our coupons. I'm sorry that we weren't able to work for this member. I really don't remember any more details as this was almost 3 years ago Mark
Joan W.
06/2014
1.0
interior painters
+ -1 more
On Thu, Jun 5, 2014 at 1:48 PM, Mark Brozio and lt;sunpaintingtexas@gmail.comand gt; wrote: Hi Joan,your property is definitely covered by the coupon. The repairs are as follows;replace 2x4 on box window, left side, $45replace trim on chimney chase on upper area $220replace 2 boards on lower chase, $55cover hole behind down spout next to chase $55 You can purchase the coupon then call the office and Ann will set you in the schedule You don't have to have us do the repairs, but they will not be warrantied (3 yr labor and material) unless you have them done when we get there. The rest of the house will be covered though Mark On Jun 24, 2014, at 12:36 PM, Joan White and lt;skijoan72@gmail.comand gt; wrote: Mark,I am sorry but this is ridiculously difficult to schedule with Penny. I have asked her to email me when the work can be done since she can't give me a date. I also have no way to print out an agreement and sign it and fax it back. I agree to pay the additional $375 for the wood repair, but I object to having to pay for the job in full before I even have a date that it will be done.If you cannot give me a date so I can tell my tenants when to expect the work to be done, bill me for the $375 since I have already paid for $1249 (more than half) of the job, and accept this email as a commitment to pay the $375, I will get another contractor to paint the house.Thank you for your help with this issue.Joan White On Tue, Jun 24, 2014 at 1:12 PM, Mark and lt;sunpaintingtexas@gmail.comand gt; wrote: Hi Joan,It does sound like you've experienced some unnecessary aggravation here. Can't help the phone tag issues. That's going to happen occasionally. But please know that Teddy is new. It takes a while to understand the flow of the jobs. I apologize if she wasn't clear on the whole process. Our agreement is an additional level of communication beyond the online exchange of emails with Angie's list. All aspects of your job are spelled out here. It's really for your benefit. Hopefully after reading it you know what we are going to do for you, how much if any extra you will owe when the job is done, etc. ordinarily we will collect 1/2 of our costs up front and the balance when we are done. Just like a non coupon job. However, I will waive the requirement for you. Still need the full amount when we re done though. If you want to send an email agreeing to the terms of the agreement including paying the balance when we're done in lieu of the signed agreement, that will be fine.One last note though, we only set the week we are doing an outside when the job is this far out. On Thursday the week before, we set the final schedule and call you with that date Thursday afternoon or Friday morning. Primarily that's so we have a better idea of the weather. If you have certain requirements, let me know now and I can probably accommodate, weather permitting of course. I hope that helps and please feel free to contact me again if you need to Thanks,Mark817-929-1088 (cell)817-275-6690 (office) On Jun 24, 2014, at 3:19 PM, Joan White and lt;skijoan72@gmail.comand gt; wrote: Interesting that I did not mention the phone tag problem. Was that an issue?I just talked to Angies List and found out I have 30 days to cancel if the work has not been started. If you cannot schedule the work before July 18th, I'll call and cancel the deal.Please give me as much notice as possible on when the work will be scheduled so I can tell my tenant and they do not send away your workers. Please send an email with the date the work is scheduled rather than leaving me a message to call back.Thank you,Joan White On Jun 24, 2014 4:45 PM, and quot;Markand quot; and lt;sunpaintingtexas@gmail.comand gt; wrote: The missed phone calls were not an issue for us at all. As I mentioned, it happens all the time. I was trying to understand where your frustration was coming from. Frankly, I don't get it. Perhaps my company isn't a good fit for youYou can get a full refund from Angie's List with no questions asked. And incidentally you can get a full refund any time-even years Thanks,Mark817-929-1088 (cell)817-275-6690 (office) On Tue, Jun 24, 2014 at 5:17 PM, Joan White and lt;skijoan72@gmail.comand gt; wrote: Ok, let me make sure I understand. You cant get the work done by July 18th? From: Mark Brozio and lt;sunpaintingtexas@gmail.comand gt; Date: Wed, Jun 25, 2014 at 9:22 AM Subject: Re: painting estimate To: Joan White and lt;skijoan72@gmail.comand gt; Sorry I wasn't clear enough. We aren't going to be able to do your job. Please don't worry about the refund. I have dealt with over 600 of these outside coupons and occasionally a member needs a refund. There is absolutely no problem getting the refund from Angie's ListMark
Description of Work: I wanted to buy the big deal and emailed twice to set up an appointment to get a quote. Mark said there was confusion between me and another person with the same last name. He confirmed the coupon would cover the paint job for the house and quoted additional repairs.He said he didn't have any work scheduled and they would be able to get it done. I purchased the big deal and spent another 2 days calling to try to schedule the job without being able to get a firm date. I also never got the additional agreement they wanted me to sign. They just wanted my credit card number. I emailed Mark (attached below) and he could not give me a firm date (or week) for the job either and finally told me to get a refund, he would not do the work.
Rating Category
Rating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
$1,675
Response from Sun Painting Texas LLC
The only thing left out is the phone call this member had with Teddy, not Penny (easy mistake to make )in which she belittled and verbally abused my employee. Even after that, I think you will agree that my responses were conciliatory and professional. This member had also said something about losing $12,000 to another contractor and that her son had advised her not to purchase this coupon. I can only say, again, that this customer at this time is not a good fit for our company. Mark
Kathryn W.
06/2014
5.0
interior painters, house painters
+ 0 more
The painters did a beautiful job. The preparation took longer than the actual painting. They cleaned up everything before they left. I could not have asked for a better job. I would use them again. They are popular so you have to wait about 3 weeks but it is worth it.
Description of Work: The exterior of my house was painted including the brick, the trim, and the garage doors and exterior doors. They were in contrasting colors.
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Service Categories
Interior Painting,
Exterior Painting
FAQ
Sun Painting Texas LLC is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 1:00 PM
Sun Painting Texas LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Sun Painting Texas LLC offers free project estimates.
Yes, Sun Painting Texas LLC offers eco-friendly accreditations.
No, Sun Painting Texas LLC does not offer a senior discount.
Yes, Sun Painting Texas LLC offers emergency services.
Yes, Sun Painting Texas LLC offers warranties.
Sun Painting Texas LLC offers the following services: Residential & commercial. Interior & exterior painting. Texturing. Acoustic ceiling removal. Wallpaper removal. Sheetrock repair & install. Wood replacement. Door replacement. Crown molding installation.