"This couple was extremely friendly, approachable and considerate. Our issues arose when we tried to gain entrance and were asked by thier builder to slip a credit card in the back door to pop locks. We were made aware that an onsite construction trailer had been broken into and thought it strange they were actually asking us to break in. yes I made three attempts to visit and with 3 little pieces of floor edging would have been finished rather quickly.We also found out the flooring was taken up by the builder in several locations to accomodate cabinets. Sorry but No we have no intention of just" taking care of this". I believe their guy was upset we contracted tile and installed flooring, so was making life tough on all of us. I offered to install this strip when theny closed and had the keys but that offer was rejected. quality and price and 5 stars but given 2 for not allowing us entry without breaking in. Im really sorry but if your upset with anyone perhaps direct it at the 20 year old building the house and not the guy who stepped in to bail everyone out."

"I'm not sure how your inquiry through Angie's list Was overlooked. As far as the phone calls, your number must come up as Spam Or robo call would be the only reason you would get such a message because our phones are always taking calls."

"Given the shephards 3 months to amend their review. Considering this has not happened I'm inclined now to respond On my last visit prior to the review we were asked to quote a secondary bath project and handed a check for the balance so I was quite surprised to see how very unhappy he was at the end. A shower floor had to be completely redone due to suspicious looking indentation throughout. although I took the extra time and supplied the extra tile to make this 100% (so much so we found two bottles of booze left with a thank you note upon arrival (i took pictures before and after). i replaced 3 wall tile in the shower i didn't like and there were also about 6 tiles on the floor outside the shower that were sunk in., although I suggested we had issues with temperature and other things we all believe they either walked on the fresh floors or their dogs did, i never confronted the client as I did not properly close off the room and or put a sign up. regardless i purchased additional material and the labor to replace without argument or question. it was after seeing my poor review I again contacted the shephards by text to ask if there was something else that I could have done better or that was a concern because i was completely blindsided. It was then I discovered that some wall panel he was trying to install did not sit properly on a tile edge that was tilted. I then offered and went out to resolve the issue, now they are finished I saved them 600.00 on a shower kit and am sorry that their base became such an issue as to slam me on the review page. I would work for them again and without hesitation only I don't think they would have me based on the grade"

"We could not locate dark travertine to match the existing floor after an extensive search.we replaced product with homeowner supplied replacements. Unfotunatly a lighter shade was the only new tiles that were available. Altho the project was complete i agreed to try and locate one piece of a darker shade without any luck. Communication stopped on both ends i assumed house sold and everyone was happy."

"I am sorry if we did not respond as you expected. I believe the design and leftover tile will be somewhat of a challenge we do not want to undertake at this time.large porcelain cut to your dimensions would be to scared and ruff at finish. In retrospect I could have expressed this more directly, judging by the review you gave on my estimating i can only imagine the review i would get from attempting to install leftover floor tile in the most intricate pattern as what was presented to me. I do not recall setting an exact date and time in hopes you might have found another contractor that would accommodate you folks.although I did come visit for an hour and write a quote I see now I probably should have just deferred this at the time of our meeting like others you mentioned had done. sorry to disappoint although an F is simply for frustration I imagine.with no thanks given to the time spent reviewing your project and design"

"I would like to thank [Member name] for his patience. this product used is a decorative accent tile but was used as the primary selection throughout.very difficult to install straight and true difficult to grout and also to clean.much effort was put into making this look presentable. I think we ultimately succeeded. every time we were asked to do anything with the shower we responded and complied without question. the only downside was the timing and I apologize for that. I believe things are resolved to their satisfaction at this point. I will return if issues arise in the future.I strongly recommended another product for the master shower and believe customer is considering this. although I prepped that area and waterproofed I have left a considerable amount in the contract uncollected until this discussion is reached. or another contractor is hired to cover any such expense. This product is of such a texture and density it is not recommended for the application it is requested in. Once again ,sorry for the delays I hope for you folks the best as you complete all of the other aspects of your renovation projects as well"