Founded 1983 • With Angi since May 2011
Angi Certified
Service Provider Response
I'm not sure how your inquiry through Angie's list Was overlooked. As far as the phone calls, your number must come up as Spam Or robo call would be the only reason you would get such a message because our phones are always taking calls.Service Provider Response
Given the shephards 3 months to amend their review. Considering this has not happened I'm inclined now to respond On my last visit prior to the review we were asked to quote a secondary bath project and handed a check for the balance so I was quite surprised to see how very unhappy he was at the end. A shower floor had to be completely redone due to suspicious looking indentation throughout. although I took the extra time and supplied the extra tile to make this 100% (so much so we found two bottles of booze left with a thank you note upon arrival (i took pictures before and after). i replaced 3 wall tile in the shower i didn't like and there were also about 6 tiles on the floor outside the shower that were sunk in., although I suggested we had issues with temperature and other things we all believe they either walked on the fresh floors or their dogs did, i never confronted the client as I did not properly close off the room and or put a sign up. regardless i purchased additional material and the labor to replace without argument or question. it was after seeing my poor review I again contacted the shephards by text to ask if there was something else that I could have done better or that was a concern because i was completely blindsided. It was then I discovered that some wall panel he was trying to install did not sit properly on a tile edge that was tilted. I then offered and went out to resolve the issue, now they are finished I saved them 600.00 on a shower kit and am sorry that their base became such an issue as to slam me on the review page. I would work for them again and without hesitation only I don't think they would have me based on the gradeService Provider Response
We could not locate dark travertine to match the existing floor after an extensive search.we replaced product with homeowner supplied replacements. Unfotunatly a lighter shade was the only new tiles that were available. Altho the project was complete i agreed to try and locate one piece of a darker shade without any luck. Communication stopped on both ends i assumed house sold and everyone was happy.Service Provider Response
I am sorry if we did not respond as you expected. I believe the design and leftover tile will be somewhat of a challenge we do not want to undertake at this time.large porcelain cut to your dimensions would be to scared and ruff at finish. In retrospect I could have expressed this more directly, judging by the review you gave on my estimating i can only imagine the review i would get from attempting to install leftover floor tile in the most intricate pattern as what was presented to me. I do not recall setting an exact date and time in hopes you might have found another contractor that would accommodate you folks.although I did come visit for an hour and write a quote I see now I probably should have just deferred this at the time of our meeting like others you mentioned had done. sorry to disappoint although an F is simply for frustration I imagine.with no thanks given to the time spent reviewing your project and designService Provider Response
I would like to thank [Member name] for his patience. this product used is a decorative accent tile but was used as the primary selection throughout.very difficult to install straight and true difficult to grout and also to clean.much effort was put into making this look presentable. I think we ultimately succeeded. every time we were asked to do anything with the shower we responded and complied without question. the only downside was the timing and I apologize for that. I believe things are resolved to their satisfaction at this point. I will return if issues arise in the future.I strongly recommended another product for the master shower and believe customer is considering this. although I prepped that area and waterproofed I have left a considerable amount in the contract uncollected until this discussion is reached. or another contractor is hired to cover any such expense. This product is of such a texture and density it is not recommended for the application it is requested in. Once again ,sorry for the delays I hope for you folks the best as you complete all of the other aspects of your renovation projects as wellService Provider Response
tested the shower pan for damage. results were negative.we determined the leak comes from the builder grade shower door they have installed in their walk in shower. It puddles on the floor at the curb when the door swings open and catches on the frame.I showed customer this several times and she clearly recognized and acknowledged this as the issue. I'm sorry she has to spend money on glass enclosure which is quite dissapointing as they did not want to invest any more money into the home as possible due to a possible resale I showed this to her and Offered her my pricing on the door replacement through Genesis Glass. caulking was added as a courtesy and not a remedy. I'm sorry her door will continue to leak until it is either repaired or replaced. I even offered to put in additional caulking if she purchased a color match . I was never notified she had done so, or I would have replaced for them. solution fix the door don't downgrade contractorService Provider Response
Thank you for taking the time to review our work.We are also very happy we were able to help get the finished basement of your home ready to show. Your home is immaculate and I'm sure you will be able to market it for all you expect. It was a pleasure to work with a consumer who new exactly what she wanted and even though there were many projects being completed at once was able to coordinate all this to be done without causing anyone's work to interfere with the others.coming in after painters is a challenge sometimes but we always use caution therefore nothing was marred or damaged during this process. Communication from customer was direct and honest.It is welcome to experience this after having just worked recently with a dishonest consumer.Its projects like this that help me realize why were in business and strong after 30 years and why we continue to strive for offering the best possible personal service.Service Provider Response
wildly exaggerated and almost completely inaccurate.my insurance agent was called the day I was notified her appliance was damaged. she called me three different occasions with husband as third party as though there was some pending legal battle to in sue. her floor turned out perfect except for a undercut tile.she now is persuing damage I am not even aware of through my agent. asking for discount for cash should have clued me into someone being unethical.I hope she gets as much money back from my insurance company as she can. and maybe donate the old appliance to habitat for humanity as I suggested. some people are just bitter and you cannot please them all.I did try very hard in this case though.I suggest anyone on Angies List to avoid this consumer.I only wish I was warned Update 8/28/14 1) It would now appear a settlement has been reached between my insurance adjuster and the customer. I am told she demanded 1000.00 for a refrigerator and painting of her kitchen. Threatening a lawsuit It should be noted the refrigerator in question was over ten years old and had only very slight cosmetic damage which is only visible when the Appliance is pulled out of its nook (completely covered on three sides). At the time of purchase this unit was less the 900.00 new. We stand firm in making sure insurance is in place to cover any damage, regardless of age and appearance, that may take place inadvertently Investigation showed this did not warrant a complete replacement, as was demanded. Along with being compensated customer requested and was granted rights to keep the old unit. 2) As to the painting. We discussed on day one that shoe molding removal would show areas to be needing paint touched up against the base and were assured “no problem” as they had planned to repaint Entire kitchen as they did behind the refrigerator they pulled out while we were there. We offer a paint service only if agreed to in terms and becomes part of the contract. What needs to be addressed is how this painting now becomes a part of the insurance claim after the fact? 3) As to the gouges that were apparently done to the wood work. I was personally shown three very small dings in the door casing by homeowners while I was out to perform All of the items on her list punch list .(This a term given to these items after completion and is not aggressive or derogatory).I filled these small dings, under the guidance of the husband, with wood putty along with taking special care to remedy any and all items on this list. I was thanked and left I finished this on a Saturday at their convenience. 4) My son was verbally abused by this woman on a daily basis concerning his hair not his work ethic. He was never asked to leave and stayed ,even though completely uncomfortable due to his professionalism, to the end. 5) many times she would start screaming at someone Unrelated to us or our project. 6) No excessive grout residue was ever left behind. I was told however she spent three days cleaning her patio after her husband completed A project out there as well. 7) Power grout by TEC is not in the same class as regular grout and boost additive. It is proven acid and stain resistant and is a premium quality product used by professionals in the industry. 8) It does however retail for 81.00. She paid contractor pricing that I passed on to them. We take every comment personally and professionally as constructive criticism good or bad. Although the review was meant to hurt my company’s reputation it should be noted that the forum review is meant for honest construction related experience and not an avenue to vent out Personal frustration like other social networks especially those which are in part completely untrue slanderous and spiteful. I also sign a release statement agreeing this comment made is true and accuratesolid surface single slab counter tops as in granite or quartz or marble slab. grout cleaning.