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Allen's Air Care Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Allen's Air Care, Inc., is a locally owned and operated business serving Rutherford County and surrounding counties since 1992. We service and repair all major brands of heating and air equipment. Each year we are voted one of Rutherford County's Favorite Heating and Air companies by the readers of the Daily News Journal in their reader's choice award, The Ruthies. For excellent service at a fair price, call Allen's Air Care at 615-459-2424. Emergency service is available 24 hours a day, 7 days per week.
Business highlights
Emergency services offered
33 years of experience
Services we offer
*Free estimates on replacements only. *Diagnostic fee charged for repairs. *Service all brands of HVAC units. *Residential and light commercial heating and air service and installation, gas and electric certified. *Financing available to qualified buyers for installation only, not repairs., whole house air cleaners
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.860 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 2% | ||
| 0% | ||
| 3% | ||
| 2% |
Showing 1-25 of 60 reviews
Robbie C.
Feb 2021
Great. They were so nice and thorough. I highly recommend them
Response from Allen's Air Care Inc
"Thank you so very much for taking the time to provide us with your positive review! We appreciate your business and trusting us as your HVAC professional"
Vivian R.
Oct 2020
EXCELLENT SERVICE! Craig was professional, polite and answered all my questions. Highly recommended!
Response from Allen's Air Care Inc
"Thank you so very much for taking the time to provide us with your positive review! We appreciate your business and trusting us as your HVAC professional."
Richard T.
Oct 2020
A fantastic was done by all personnel
Response from Allen's Air Care Inc
"Thank you so very much for taking the time to provide us with your positive review! We appreciate your business and trusting us as your HVAC professional."
Heidi H.
Jun 2020
I am very pleased with the work Allen Air Care provided. The team arrived on time. They were professional and quiet. All the work was explained to me. For the first time ever the issue of hot spots and cold spots was discussed. I needed to have two dampers installed into the ductwork. My bedroom, which has always been the warmest room in my house is now the coolest! I couldn't be happier! The unit is incredibly quiet and efficient. I highly recommend Allen Air Care. Their work is excellent.
Response from Allen's Air Care Inc
"Thank you so very much for taking the time to provide us with your positive review! We appreciate your business and trusting us as your HVAC professional."
Elliott H.
Jun 2019
I called the operator and discussed the service call. I put my tenant in touch with the operator, the work was scheduled, and I was called when the repair was suggested. Everything went well and my tenants are happy. It was also a painful lesson in educating my tenants to change the filter!
Response from Allen's Air Care Inc
"Thank you so very much for taking the time to provide us with your positive review! We appreciate your business and trusting us as your HVAC professional."
Don T.
Jul 2018
Everything went smoothly. Everyone showed up when they said the would, the installation is clean with good attention to detail. The salesman was knowledgeable and patient, didn't try to up sale me and answered questions accurately. Allen's did the legwork for getting the energy star rebates from the utility company which was unexpected and appreciated. I went with a system with a two speed compressor which cost more but because the AC runs longer, the humidity is lower and my house is much more comfortable. They matched my best quote for comparable equipment.
Response from Allen's Air Care Inc
"Thank you so very much for taking the time to provide us with your positive review! :) We appreciate your business and trusting us as your HVAC professional."
Alan B.
Jul 2018
I will only use Allen’s Air Car from now on.
Response from Allen's Air Care Inc
"Thank you so very much for taking the time to provide us with your kind review! :) We appreciate your business and trusting us as your HVAC professional."
Gerald D.
Nov 2017
Obtained several estimates and Allen's Air Care was the best price for the equipment installed and other services needed. Mr. Steve Kirk was very professional and I never felt pressured into purchasing his equipment. Once I decided on Allen's they installed my new unit in a timely, professional, and caring manner. The installation foreman, Charlie was great as well as the entire installation crew. Very pleased with everything they did. Would definitely recommend them to anyone needing their services.
Response from Allen's Air Care Inc
"Thank you for your kind words Mr. [Member Name Removed]! We appreciate your business and trusting us as your HVAC professional."
David D.
Oct 2017
Fantastic! Craig, our service tech, was extremely thorough with the entire process.
Response from Allen's Air Care Inc
"Thank you for your kind words and your business!"
Chad B.
Oct 2017
My review isn't about the technician that showed up at my home (who was on time) as it is about the office staff and the customer service. I called scheduling a fall tune up and maintenance, and specifically asked about our tank-less water heater and if it would be part of the service. I would not have scheduled service with them if they couldn't have serviced the tank-less heater, but they said they could, so I set the appointment. The technician showed up and cleaned everything except the water heater and then when I called about it the office staff said my conversation never happened and offered to send someone back out for additional money.
Response from Allen's Air Care Inc
"Mr. [Member Name Removed], Allen's Air Care has been striving to meet our customer's expectations and to deliver what we promise for 25 years however, it appears we have not met your expectations in this situation. To review, we originally emailed a quote to your wife on October 12th stating the price was $149 per unit for the year for a total of $298 to perform the fall and spring services, and there was no mention of an annual hot water heater service in the email. You called us on October 17th to schedule the service. We serviced both of your HVAC units and were going to service them again in the spring and we charged you $129 per unit for a total of $258, not the quoted $298 or the $400 that you reference. There was a miscommunication along the way about your hot water heater and we offered to add that service at our standard rate of $100. Since we do not have the same recollection about the hot water heater service and the associated charge, we are going to credit you for half of the Maintenance Agreement so you can retain another company for your hot water heater and your spring HVAC service. Best Regards, AAC."
Denise D.
Jun 2017
Great. Everything was done that was quoted. The work was done professionally and on time. We got quotes from 3 companies and this company was the best in all categories.
Response from Allen's Air Care Inc
"Thank you for your kind words and for your business Ms. [Member Name Removed]!"
Corbin S.
Apr 2017
New customer. Called early in the morning and the tech had the unit repaired before I got home from work in the early afternoon.
Response from Allen's Air Care Inc
"Thank you Mr. [Member Name Removed]; we appreciate your review and your business very much!"
Michael B.
Feb 2016
They have always been really good. My interaction with them is good. It has been very good. They are very professional.
Response from Allen's Air Care Inc
"Thank you! We appreciate your business very much."
Geraldine G.
Jul 2015
unknown
Response from Allen's Air Care Inc
"Ms. [member name removed], We appreciate you taking the time to submit your wonderful review. We would like to clarify a few points with you to make sure we are all on the same page and our records are completely accurate and in sync with yours. Is the date you referenced in your review of July 7th, 2012 the actual install date as we show we installed a unit for you in August of 2011, however it was at a different address than the one in your review and for a different price. If in fact this is the same transaction; we sincerely apologize that you did not receive excellent and professional customer service from our office staff at the time. Please know we will strive for every experience you have with us to be very positive and exceed your expectations!"
William R.
Jun 2015
unknown
Response from Allen's Air Care Inc
"Thank you [Member's name removed]"
Sharon R.
Feb 2015
unknown
Response from Allen's Air Care Inc
"Thank you!"
Brada C.
Jan 2015
Jeck was on time explained what was being served, very polite.
Response from Allen's Air Care Inc
"Thank you!"
Dianne B.
Jan 2015
unknown
Response from Allen's Air Care Inc
"Thank you!"
Robin R.
Jan 2015
Brian was courteous, did a great job and was very friendly.
Response from Allen's Air Care Inc
"Thank you!"
Linda C.
Jan 2015
Service man called while en route to confirm time. Was very efficient - got the job done and left.
Response from Allen's Air Care Inc
"Thank you!"
Tom N.
Jan 2015
They were on time, professional and friendly.
Response from Allen's Air Care Inc
"Thank you!"
Ralph W.
Oct 2014
unknown
Response from Allen's Air Care Inc
"Thank you for calling us [member name removed]! We are here if you need us."
Mary C.
Oct 2014
The serviceman checked the thermostat, cleaned the coils, checked amps and voltage on the sir conditioning unit.
Response from Allen's Air Care Inc
"Thank you!"
Katheryn A.
Oct 2014
unknown
Response from Allen's Air Care Inc
"Thank you for your business!"
Malinda U.
Sep 2014
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Licensing
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FAQ
Allen's Air Care Inc is currently rated 4.8 overall out of 5.
Allen's Air Care Inc accepts the following forms of payment: CreditCard
Yes, Allen's Air Care Inc offers free project estimates.
No, Allen's Air Care Inc does not offer eco-friendly accreditations.
No, Allen's Air Care Inc does not offer a senior discount.
Yes, Allen's Air Care Inc offers emergency services.
No, Allen's Air Care Inc does not offer warranties.