I was stunned to see HH Gregg on this list for appliance repair. I bought one of their extended warranties on a refrigerator--BUYER BEWARE!! I did some research on the internet after my refrigerator started to make a noise that was too loud to tolerate, so I had to shut it off/unplug it and move what I could to a small under-counter type refrigerator. From what I read, there was a common cause for that type of sound, and it could be repaired. I called the warranty service. You'd think that HH Gregg appliance service would do the repair for the warranty that they sell in their stores, but apparently not. The warranty service contacted another provider on this list, and I got a call from them telling me that they'd send someone out, but later I got a call from the repairman, who asked me a few questions about the noise, when it occurred, how loud, etc., and he told me he thought he knew what was wrong and would order the parts, then give me a call to schedule the repair when the parts came in. That sounded reasonable, but when I hadn't heard anything for a week I gave them a call--only to find out that they had contacted the warranty company with the estimate, and the warranty company told them not to repair my refrigerator, because they were going to replace it. Sounds okay, doesn't it? BUT THEN I contacted the warranty company, because no one had said a word to me about replacing my refrigerator and deciding not to repair it--and I was told that there was a process, and it wasn't as simple as just replacing my refrigerator. The young woman I talked with, who could use some coaching on customer service skills, indicated that they had 3 options--but that determination had to be made after a and quot;bidand quot; was received from HH Gregg. She said that they had contacted HH Gregg, and HH Gregg had 5 business days to get back to them with the and quot;bid.and quot; (The options were replace it, and quot;cash out,and quot; or give me a store credit to buy a new refrigerator from HH Gregg.) Then I called HH Gregg customer service, and was told that they had already sent the and quot;bidand quot; back to the warranty service (which is quite different from the story the warranty service told me). I asked to speak to the lady handling my claim, and I was told that she was on the phone with another customer. I left a voicemail and asked her to call me back. I never got a call. I called the next day, and was told that she had not yet returned from lunch--but the young woman who supposedly checked to see if she was in somehow used her ESP (because I hadn't done anything but ask for the out-to-lunch woman by name) to determine that HH Gregg couldn't do anything because they were waiting for something from the warranty company. THEN I called the local store, and rather than try to get their appliance repair service to take a look at my refrigerator (which has yet to be inspected by anyone directly or indirectly involved with HH Gregg), they told me that they'd check on it--then called back shortly thereafter to tell me that they were all waiting on--wait for it--THE REPAIR COMPANY. Yes, the same repair company that told me that the company handling HH Gregg's extended warranty was going to replace the refrigerator. So it had come full-circle, and if that isn't the definition of a and quot;run-around,and quot; I don't know what is. In the past couple of years, I have bought several large and small appliances for my home and my mother's home from HH Gregg. I will never, ever shop in their store again. If they have an appliance repair service and they're going to sell extended warranties, you would think that they'd have their appliance repair service handle their warranty repairs. .