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Air Masters Air Conditioning And Heating

Founded 2001 • With Angi since August 2006

4.8

(100) Verified Reviews

Business Details

Phone Number

Address

7757 US HIGHWAY 70

Memphis, TN 38133

Description

Air Masters is locally owned and operated since 2001. The courteous, professional staff has extensive knowledge and experience in the HVAC field. Licensed and insured in TN and MS. Service technicians are certified and trained in the highest industry standards. Experienced consultants offer

Verified Reviews

A few reviews for this pro...
Chris B.
5.0
09/19/2017
They are wonderful. They're excellent. We have a service contract and you can have them out as many times as you need if you have a contract. I remember before we did that, it was reasonable. They often, if you have an a/c problem in this house, and it's hot, you want them out there fast and they would often come the same day. They're both professional and very courteous and very timely and very friendly and honest. I really think they're quite honest. Trustworthy would be the word. The quality of their work sticks out the most. I really feel strongly about them.
Description of Work
.
Category
heating & air conditioning/hvac
Holly A.
5.0
06/05/2017
Excellent service, appointment was scheduled on a holiday so that we were not left without air, Technician was on time, friendly and professional.
Description of Work
Annual Heating/Air Service/Cleaning, Top off Freon.
Category
heating & air conditioning/hvac
Tom H.
5.0
02/01/2017
Did really good work. Knowledgeable staff, knowledgeable sales person was a tech and explained the process. Installation team was very good.
Description of Work
Heating and A/C unit replaced.
Category
heating & air conditioning/hvac
Susan A.
5.0
01/30/2017
It took two calls to schedule and the part took two weeks to order. They said they could not install it while it was less than 32 degrees so it also took another week and two appointments to install.
Description of Work
Air conditioner fixed
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for the great review rating! It was very unfortunate that the part took longer to come in than the original timeframe provided to us by the distributor. Added to that, waiting for above freezing and dry weather to be able to properly perform the necessary work did extend the repair process longer than we had hoped. We greatly appreciate your patience and business! Any time you are dealing with cleaning anything outside, and Freon related issues, in the middle of winter it can get a bit taxing waiting on Mother Nature to cooperate. Please do not hesitate to let us know if there is anything further we can do to take care of you.
mary L.
5.0
01/02/2017
These guys were really great and got a very big job done!
Description of Work
Our furnace in our new home was bad
Category
heating & air conditioning/hvac
Tamarge S.
5.0
12/29/2016
I had good experience. They were really good with what they were doing.
Description of Work
I used Air Masters Air Conditioning and Heating.
Category
heating & air conditioning/hvac
JOSEPH M.
5.0
10/05/2016
These guys are pretty good. They dont try to sell you something every time. I dont know what is normally charged, but they are better than the people we had before.
Description of Work
We have a contract with them. At that time we were having trouble with our downstairs air conditioner and they repaired that.
Category
heating & air conditioning/hvac
Chris C.
5.0
09/02/2015
Called two local providers after AC upstairs failed. The first provider quoted $2300 to replace a leaking A-Coil, and could not give an estimate on a complete replacement. Michael from AirMasters came out on a Saturday, took the time to offer a detailed explanation of the failure and my options. He quoted $500 less (about $1800) for the A-Coil replacement, but was also able to give an on the spot estimate for a complete replacement system, offering two brand names for potential replacements. After researching consumer reports for each brand, I chose one and called Michael, who then returned on Sunday afternoon to take measurements and complete the final paperwork. Michael was very professional, and patiently answered all of my questions, taking the time to explain technical aspects of the systems in lay terms.I scheduled the installation for Wednesday, the first day that I could get away from my own business to be on site. Today, Jennifer from AirMasters called me to let me know the crew was on the way. When Dale and Zach (?) arrived, they were very friendly and professional. They covered my entry way floor, installed a carpet protector on my stairs, and wore shoe covers. Both were in neat, clean uniforms. The complete system removal and installation took about 4 hours. When the job was complete, they invited me to inspect the unit, showed me their final quality checklist, and provided me contact information and a survey to complete next week to let them know how everything is going at that time. Before they left the installation team cleaned up and hauled off the old equipment; the only evidence left behind was a brand new, cool blowing central air unit. When I first called them last Saturday, Jennifer answered the phone, said the name of the company, and then asked, "How can I make you smile?" AirMasters did just that: made me smile. The best experience I've had with a major home repair. Ever. Thanks!
Description of Work
Complete Removal and Replacement of Central Air
Category
heating & air conditioning/hvac
Nancy M.
5.0
06/23/2015
I called AirMasters out to my rental house in Bartlett TN to look at my upstairs AC unit and they came out the next day. They even coordinated with my realtor to get in the property and took care of the issue calling me for the ok once the problem was found. I used them last year to fix a different part on the AC and it was also the best price and detailed service.
Description of Work
Fixed the A/C in the upstairs part of my Rental House.
Category
heating & air conditioning/hvac
Nancy M.
5.0
09/04/2014
They worked well with our renters and kept us informed the entire time. They were slightly more expensive than another quote but we were very happy with the cost and warranty (they were willing to put it in writing). They did a great job and cleaned up after they were done. No issues at all. They pointed out things we could do and what we needed to do. Just what we wanted.
Description of Work
Test, troubleshoot, identify a bad condenser coil in our Memphis Rental House.
Category
heating & air conditioning/hvac
JIM C.
5.0
04/23/2014
AirMasters contacted me to schedule the Spring inspection of my two units. The tech. (Jason) arrived on time and got right to work. He cleaned and inspected both units (a 3 hour process) and noted a couple of repairs that needed to be made. Jason could not find a vibration that was apparent to my myself and my wife. Another tech. was called in and the problem was identified and resolved. Throughout, phone and face to face interaction with AirMasters has been friendly and professional.. I will continue to use them for my heating and needs.
Description of Work
Spring inspection and tune up. Replaced defective parts and solved a vibration problem in one of the units.
Category
heating & air conditioning/hvac
JUDY C.
5.0
04/06/2014
The technician sent was efficient and thorough. I will be signing up for their seasonal service 2x a year.
Description of Work
Checked and cleaned inside and outside a/c system.
Category
heating & air conditioning/hvac
jerry S.
5.0
11/12/2013
Air Masters scheduled me for an appointment between 12:00 and 2:00 on 11 Nov to work on my gas furnace. The technician arrived at 2:20. He replaced the thermocouple, but that did not fix the problem. He then replaced the gas control valve and that fixed the problem. The technician's work was excellent and professional. The cost of the replacement parts were over priced.
Description of Work
Worked on my gas furnace to keep the pilot light lit.
Category
heating & air conditioning/hvac
Burnette A.
5.0
08/05/2013
They changed the air-conditioning filter and did some extras too. Over all it was a good experience.
Description of Work
Did an inspection.
Category
heating & air conditioning/hvac
Steven T.
5.0
07/31/2013
Arrived as stated. Checked my unit. Took my Angies List coupon for $72.00 System working great.
Description of Work
Added freon
Category
heating & air conditioning/hvac
Holly M.
5.0
07/15/2013
Initial brand we selected would not fit in our attic. Rep called before he ordered the equipment and gave us options. Worked out great. They fixed a problem we have had for over 20 years with uneven cooling through out house. Now all rooms cool evenly as they corrected problems with my air ducts in attic. The rep went through every minor detail. Installers were timely and professional. Showed us how to setup and use the new wifi thermostat. Passed city code inspection.
Description of Work
Replaced entire home HVAC/condenser/Coil /furnace thermostat and fixed air ducts.
Category
heating & air conditioning/hvac
JAMES F.
5.0
05/01/2013
Overall it was good. Tech. was courteous, professional & knowledgeable. Diagnosed problem quickly & had part on truck. Replaced part & checked out entire system. Service fee was fair, however the part was extremely expensive. They offered all discounts available & saved me $100.
Description of Work
Heating system not working. Diagnostic found control circuit board shorted & burned. Tech. replaced board & cycled system, everything OK.
Category
heating & air conditioning/hvac
DiAnne D.
5.0
04/10/2013
They were very good. They came out, they looked and told us exactly what we needed to do and they were in and out. They got the unit replaced very quickly and they cleaned up all the mess. They put down that sticky stuff on the carpet so that they would not get any dirt on them.
Description of Work
I used Air Masters Air Conditioning And Heating. We had them replace the heating furnace.
Category
heating & air conditioning/hvac
Andrea B.
5.0
03/10/2013
Overall experience with my twice a year maintenance visits as well as my replacement units has been excellent.
Description of Work
I have a maintenance contract with Air Masters and have been using them for over 12 years. They have also replaced my air conditioner and heating unit. I find their service to be excellent and their service men very professional and prices fair.
Category
heating & air conditioning/hvac
Bill K.
5.0
10/18/2012
We like AirMasters very much and have used them for maintenance and repair since 2004. They installed a new furnace and air conditioning unit in our home in 2006. We have renewed our maintenance contract with them each year. Their staff is the best - from Gavin in the office scheduling appointments to their service reps - they are all professional and friendly. They are always on time and call to say they are on the way!
Description of Work
Tim came out today to service our furnace and humidifier. He checked the units and put new filters in each unit.
Category
heating & air conditioning/hvac
Charles S.
5.0
09/07/2012
They were wonderful and I would give them an excellent rating. It was completely covered under the warranty. They came the day I called and they completely honored the warranty. I feel like I can trust them. Their technicians are always very, very professional, very thorough and quick.
Description of Work
I used Air Masters Air Conditioning And Heating because we had a problem with one of our air conditioners that they had worked on.
Category
heating & air conditioning/hvac
Dumei Y.
1.0
08/26/2012
Quoted for $210 to charge R22 to my 3-ton Payne system. Confirmed twice from the call center. The service guy came and ask for $436 for charging. I would never recommend a company that gouges customers like this.
Description of Work
No service was performed at all. The service price was not in agreement with the quote.
Category
heating & air conditioning/hvac
Lena H L.
5.0
08/13/2012
They came out on a maintenance agreement I have with them. They come out on 2 routine check ups per year. One for the a/c unit and one for the furnace. They have a 20% discount for any parts that need to be used to repair any job. In regards to the coil, it had 2 leaks. One leak could be repaired and one couldn't. So they recommended that we have it replaced. They are polite and punctual.
Description of Work
They came to replace the coil to my a/c central unit system.
Category
heating & air conditioning/hvac
Kevin S.
5.0
05/19/2012
We have an older system that I have been having to top off with freon for a while. When my service technician came in he said it needed freon again. I asked how much freon and the cost and he quickly answered. I asked him if it seemed that the system had a leak and he looked at my record on his PDA and quickly told me how much was added in the last three visits. I asked how old the unit and again he looked at the record and said 10 years. After a brief discussion with my husband we decided to look into how much it would cost to get a new system installed. He called in and in just 2 hours a sales representative came by. He gave us a very good quote with a discount since we were Service Club members. We did not add the freon and instead put that money toward a new system that would be much more efficient. They will be installing the new system the last week of May. I am impressed with the company because I always have the same service technician. When I had to do repairs in the past I always get the same repairman. They are always prompt. They are always careful that the cat does not get in the attic.
Description of Work
We had our annual maintenance done on our air conditioners.
Category
heating & air conditioning/hvac
SHERRIE S.
5.0
04/12/2012
They accepted the 25 $ coupon that I got from Angie’s List. Their price was reasonable. They showed up when they said they would. I would not use them again in the future as I have another warranty company.
Description of Work
I used Air Masters Air Conditioning And Heating to turn on the circuit breaker of my air conditioner. They checked up on the working condition of the air conditioner.
Category
heating & air conditioning/hvac

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Visa, MasterCard, American Express, Discover, Financing Available, Check
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Air Masters offers repair, preventative maintenance, sales and installation of air conditioning and heating systems.

    Services Not Offered

    Cleaning of duct work is not offered

    Frequently Asked Questions & Answers about Air Masters Air Conditioning And Heating

    How is Air Masters Air Conditioning And Heating overall rated?

    Air Masters Air Conditioning And Heating is currently rated 4.8 overall out of 5.

    What days are Air Masters Air Conditioning And Heating open?

    Air Masters Air Conditioning And Heating is open:

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    What payment options does Air Masters Air Conditioning And Heating provide

    Air Masters Air Conditioning And Heating accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Financing Available, Check

    Does Air Masters Air Conditioning And Heating offer free estimates?

    Yes, Air Masters Air Conditioning And Heating offers free project estimates.

    Does Air Masters Air Conditioning And Heating offer eco-friendly accreditations?

    No, Air Masters Air Conditioning And Heating does not offer eco-friendly accreditations.

    Does Air Masters Air Conditioning And Heating offer a senior discount?

    No, Air Masters Air Conditioning And Heating does not offer a senior discount.

    Does Air Masters Air Conditioning And Heating offer emergency services?

    Yes, Air Masters Air Conditioning And Heating offers emergency services.

    Are warranties offered by Air Masters Air Conditioning And Heating?

    Yes, Air Masters Air Conditioning And Heating offers warranties.

    What services does Air Masters Air Conditioning And Heating offer?

    Air Masters Air Conditioning And Heating offers the following services: Air Masters offers repair, preventative maintenance, sales and installation of air conditioning and heating systems.

    Are there any services Air Masters Air Conditioning And Heating does not offer?

    Cleaning of duct work is not offered