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SERVPRO OF MADISON - GOODLETTSVILLE

Basement Waterproofing, Auto Service, Apartments,

About us

SERVPRO of Madison/Goodlettsville understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." SERVPRO of Madison/Goodlettsville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Madison/Goodlettsville can also mitigate mold and mildew from your home or business. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Madison/Goodlettsville.

Business highlights

34 years of trusted experience
Emergency Services Offered

Services we offer

RESTORATION FOR FIRE, SMOKE, & SOOT DAMAGE, WATER REMOVAL & DEHUMIDIFICATION, MOLD MITIGATION & REMEDIATION, CATASTROPHIC STORM RESPONSE, MOVE OUTS & CONTENTS RESTORATION, ELECTRONIC EQUIPMENT, CONTENTS CLAIM INVENTORY SERVICE. CLEANING OF AIR DUCTS & HVAC, BIOHAZARD, CRIME SCENE, & VANDALISM, CARPET & UPHOLSTERY, DRAPES & BLINDS, CEILINGS & WALLS, ARTWORK & BOOKS & DEODORIZATION.

Amenities

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

3.36 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
17%
2
17%
1
17%


Rating CategoryRating out of 5
quality
3.7
value
2.7
professionalism
4.0
responsiveness
4.5
punctuality
4.7
Showing 1-6 of 6 reviews

Walter M.
11/2011
1.0
Overall, it was a nightmare. Their work, other that carpet and baseboard removal was ineffective. I had to pay someone else to remove and replace the drywall. I could not believe their audacity in demanding such high fees for a relatively meager amount of work. I offered to pay them more than $1,000 for their failed efforts, but they just ignored my offer. I concluded that it would be simpler to pay them their outrageous bill than to hire an attorney (who would cost more than $2,000) and continue fighting their lien. Never let Servpro do any work in your house until they give you a firm written estimate of the cost. Otherwise, they can just about charge you anything they want. The biggest joke is the Servpro slogan: "LIKE IT NEVER EVEN HAPPENED." Mostly they just tear things out; it's up to you to put things back together. The most expensive part of dealing with a water damaged basement is the cost of the new materials and the skilled labor to put things back together. Servpro's unskilled labor for tearing things out should be cheap part of the project, but believe me, it's not.
Description of Work: My sump pump could not keep up with the wate flow on July 23, 2011. Upon reporting the damage to Kemper insurance, theystronly suggested calling Servpro. After trying to get some of the local franchises to come out, I received a phone call from Servpro in the 615 area code. A quick internet search found that the Servpro headquarters is in that area code. So when the representative asked if we still needed water remediation service, I said yes, and they said they could be there on July 28. I had vacuumed up all the water from the carpeting the very first day, set three box fans around this large rec room, and kept the air conditioning running to pull the moisture out of the air. By the time Servpro arrived, the carpeting was dry. Even though the water was clean ground water, Servpro proceeded to remove the carpeting and the base boards from the entire room. When I asked for at least a guess of what the cost would be, they simply responded that all situations are different and they couldn't estimate the total cost. Between pulling out the carpeting and the baseboards and setting up blowers and dehumidifiers, Servpro spent approximately 12.3 man hours at my house. They left the blowers and dehumidifiers in place for three days. For this service, they sent me a bill for $4,200. The bill had greatly overstated the number of hours work and charge rental for the three-day rental of the equipment at nearly the price for which you can buy the equipment. The worst of the matter is that they did not detect that water had risen up between the douple sheet of drywall and mold was now growing inside the wall. This was not discovered until another contractor who was hired to restore the rec room cut additional test holes in the wall. Serpro subsequently reduced the amount billed to about $3,100, and threatened to file a lien on the house if the amount was not paid in ten days.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$3,100

Hana K.
01/2011
3.0
auto repair, basement waterproofing
  + 0 more
N/A
Description of Work: We decided not to go with this company as the price quote was too high. Later we found out that we didnt really need what they were suggesting anyway.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


NILE H.
07/2010
2.0
My home was flooded in the flood in Nashville in May, 2010. My house had about 2' of water over 3 days. Serv Pro was already on site when I was able to get in the house. I received an estimate of work, it seemed slightly high, but acceptable. They were already working on my neighbors' homes. Their work was impeccable and thorough, the staff was courteous and polite - for the most part. One major problem, I had however, was their clean out crew threw out items that did not get wet from the flood, they were above the water line. I had to leave to take care of finding a place to live temporarily, etc. I didn't think I had to tell them not to throw out things that didn't get wet or things that were salvageable. I estimate they threw out somewhere between $700-$1000 worth of items. Second, some people on the clean up crew were asking me if they could have certain items. I found this behavior highly inappropriate as I had just lost my home and belongings. Last, the estimate was already slightly high. When I received the bill it was double the estimate...$17,000. That is unbelievable. There was not $17,000 worth of work done. I did not get my money's worth. I feel absolutely taken advantage of in a crisis situation. I feel preyed upon as they were already here and perfectly sympathetic and empathetic. It's a reputable company so I felt safe giving them my business. The estimate was $8-$10K (again slightly high to begin with). My neighbors with the same amount of damage received similar estimates and final bills. I would not use them again simply based on the estimate vs. price. There is no way a company whose core competency is water damage clean up can get an estimate that wrong. Plus the behavior of the clean up crew. It wasn't their home - so they just threw stuff out or tried to get my damaged stuff. However, the quality of their work is not at all in question, the home was completely cleaned out and dried. No mold or remaining smell. The on-site management was very professional.
Description of Work: Clean out of flood damaged home - floor, walls, and cabinet tear out, debris removal, mold remediation, and dry-out of home.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$17,000

Lauren G.
05/2010
5.0
basement waterproofing
  + -1 more
I decided not to use them because of the price and some other reasons. They emailed me the bid. I've talked to them a couple of times and they were very quick to get back to me.
Description of Work: I got a quote from Servpro for some crawlspace work. I had some pockets of standing water and I wanted an estimate to clean up the crawlspace and vapor barrier.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Greg W.
12/2008
5.0
auto repair
  + -1 more
Great. I called; they came; they gave an estimate; I hired; they did the work. All within about 2 days!!
Description of Work: They diagnosed the problem and fixed it with great speed.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Jo F.
08/2008
5.0
This company was excellent in that they responded to the initial problem, and went above and beyond to detect the source of the problem. They were very responsive and courteous.
Description of Work: Mold detection and removal in basement on underside of floor above, and cleaned all air ducts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

    Contact information

    813 MADISON INDUSTRIAL RD, Madison, TN 37115

    www.servpromadison-goodlettsville.com

    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Basement Waterproofing,
    Auto Service,
    Apartments,
    Biohazard Remediation,
    Dryer Vent Cleaning,
    Lead Testing & Removal,
    Mold Testing & Remediation,
    Floor Cleaning and Waxing,
    Air Duct Cleaning,
    Water & Smoke Damage,
    Upholstery Cleaning,
    Heating and Air Conditioning

    FAQ

    SERVPRO OF MADISON - GOODLETTSVILLE is currently rated 3.3 overall out of 5.

    Sunday: 12:00 AM - 11:30 PM

    Monday: 12:00 AM - 11:30 PM

    Tuesday: 12:00 AM - 11:30 PM

    Wednesday: 12:00 AM - 11:30 PM

    Thursday: 12:00 AM - 11:30 PM

    Friday: 12:00 AM - 11:30 PM

    Saturday: 12:00 AM - 11:30 PM

    SERVPRO OF MADISON - GOODLETTSVILLE accepts the following forms of payment: Check,MasterCard,Visa
    No, SERVPRO OF MADISON - GOODLETTSVILLE does not offer free project estimates.
    Yes, SERVPRO OF MADISON - GOODLETTSVILLE offers eco-friendly accreditations.
    No, SERVPRO OF MADISON - GOODLETTSVILLE does not offer a senior discount.
    Yes, SERVPRO OF MADISON - GOODLETTSVILLE offers emergency services.
    No, SERVPRO OF MADISON - GOODLETTSVILLE does not offer warranties.
    SERVPRO OF MADISON - GOODLETTSVILLE offers the following services: RESTORATION FOR FIRE, SMOKE, & SOOT DAMAGE, WATER REMOVAL & DEHUMIDIFICATION, MOLD MITIGATION & REMEDIATION, CATASTROPHIC STORM RESPONSE, MOVE OUTS & CONTENTS RESTORATION, ELECTRONIC EQUIPMENT, CONTENTS CLAIM INVENTORY SERVICE. CLEANING OF AIR DUCTS & HVAC, BIOHAZARD, CRIME SCENE, & VANDALISM, CARPET & UPHOLSTERY, DRAPES & BLINDS, CEILINGS & WALLS, ARTWORK & BOOKS & DEODORIZATION.

    Contact information

    813 MADISON INDUSTRIAL RD, Madison, TN 37115

    www.servpromadison-goodlettsville.com

    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM