Here is my issue: Item# 1: When James originally came out to look at what needed to be done, it was for the leakage of one of the zones where there was probably a cross connection between zone 2 and zone 3. We couldn't figure out which zone was causing the problem. I wanted to get the leak fixed of the pipes for zone 2 or 3. The second problem was to locate the valve for zone 2 which was covered with mulch. Item# 2: After he looked at everything, I told him that I had the deal I bought from Angie's List, asked how much it will be, and he told me that what I paid for in the deal would cover the services. While talking about his background, I asked if he is a licensed plumber, or just a sprinkler guy. He said that he does some plumbing, and asked if I had plumbing problems., i told him about a small leak in my laundry room, which only occurs when i turn the faucet off. When the washer faucet is on, there is no leakage. He looked at it and told me to leave it along. I also told him about a drip i noticed on my garbage disposal that I recently had installed. He looked at it and said there is leakage under the trap valve, but he didn't have the tool to tighten it. I said that usually, that pipe is a hand-tightening valve. He tightened it by hand, which fixed it and I appreciated that. The third problem was that my toilet bowl leaks every now and then. He looked at it and said he is not sure what to do, and that he has the same problem with his at home. He set up a date to come out, but had to reschedule several times due to work he was taking care of at other customer?s homes. He came out on the 16th and was scheduled to come the next day but didn?t show up. There were several cancellations and rescheduling until they finally came out on June 22 around 5pm. Due to the scheduling issues, he offered to do a free winterization of my sprinkler system as compensation for his tardiness. They came on the 22nd of June, repaired the sprinkler zone leakage, but they could not locate the valve for zone 2 because they forgot to bring their electronic locator for the valve. They promised to come back in the next day or 2 to locate the valve. Item #3: Having not called to reschedule or show up for locating the valve for zone 2 for almost 2 weeks, I called him around the 8th or 9th of July and not wanting to interfere with their regular work, I called back and asked his brother Williams to have James call me. When I spoke with James, he sent someone to fix the problem on the 10th of July. He came with a locator but was still not able to locate the valve, and did not have any people with him to do the digging. I had other workers there doing yard work and I asked them to help him do the digging, He spent almost an hour but still could not locate it, so we just decided to leave it alone. He has billed me for locating the valve, even though he promised me that everything would be covered in the deal I purchased. Today, July 25, I got his bill in the mail for the repair work and valve location, which does not reflect the credit of the deal I purchased through Angie?s List, when he originally said that he would accept the deal as full payment. He charged me for locating the zone 2 valve, which he did not do.