GERMANTOWN HEATING & AIR CONDITIONING

On May 14, I hired Germantown Heating and Air to add freon into my air conditioning unit. After service from Germantown Heating and Air, the air conditioning ceased to blow air or cool my home after only two days. I tried contacting the company to correct the issue, but the answering machine informed me that Germantown Heating and Air was closed until after May 31st, since Sean was on vacation until then. On June 1st, I contacted Sean, stating that in only 2 days my air conditioner acted as if he never serviced the unit. Sean said he would charge me the full rate to come out and check. I told him that I thought he just didn't load enough freon in and that I shouldn't be charged the service fee; only for the cost of additional freon. After a long conversation with him, I had to cut my losses and hire a different company. The new company cleaned my unit, claiming that an accurate measure of the needed freon could not have been taken by Germantown Heating and Air. The new company also stated that the unit was bone-dry... that Sean couldn't have possibly loaded in any freon. It's been almost a month since the new company serviced on my air conditioning and my house is still nice and cool. I wanted to wait to provide a review for Germantown Heating and Air, because I wanted to give him the benefit of the doubt. I wanted to see if there might have been a leak that would have caused any freon loaded by Sean at Germantown Heating and Air to have leaked out within two days of his visit. I know that can't possibly be the case; there is no leak in my unit that would have caused the freon to empty within 2 days. All my system needed was to be charged with freon to the proper level and it's working just fine; it's actually pretty chilly in my house right now. I gave Sean the opportunity to make it right and charge my air conditioning system correctly, but he didn't... he wanted to try to sell me a new coil. I'm very disappointed with Sean at Germantown Heating and Air. I'm an honest person, so I expect people to be honest with me. I do not recommend that anyone hire Germantown Heating and Air to service their home. Stay away from this company and hire someone else.

excellent service from start to finish. answered call promptly, came for repair quickly and in specified time frame. The repair was quick, with an honest explanation of the problem.

It was great. I called them around 11:30 and they came out around 1:00. He was here about 45 minutes and found and fixed the problem. He was very professional and very nice.

Everything went very well. I'm typing this is review now in my cool comfortable house.

I contacted the company at 3:45 P.M. The technician was finishing a job in my area and offered to come to my home next. He arrived in less than an hour, repaired the problem in less than 20 minutes and was on his way.