Mid-State Air Conditioning, Heating & Plumbing LLC

Arrived on time and was very efficient, explained all

service that was done, I will use them again.

The gentleman was on time and performed well.

Took 2 hrs

Excellent experience.  I could not have asked for a better service provider.  The technician was both highly qualified and friendly.  From making the appointment with the receptionist, to the completion of the visit, excellent service.  I will definitely use them again!

Efficient and detailed check with options for improvements --- not high pressure.

Great experience.  Now I just have to get the basement drier to keep the yucks at bay....

This is my second experience with Mid State and just as great as the first. My downstairs HVAC failed and repair was not an option. Called Mid State based on my previous  experience and the estimator Chris came out the same day. He was thoughtful, knowledgable, funny, and totally understanding of my problem after examining the system. His price estimate was extremely reasonable and given the weather the next and following days for two weeks were to be in the 90's, arranged for installation the very next day.
The installers Brandon and Terrance arrived on time and were very helpful and cooperative answering my questions and most importantly as well, polite and very professional. It is also important to note that not only did they do the installation in only 3 hours, they also sealed my first floor vents and resealed my main duct trunk and branches in the crawl space to minimize or eliminate escaping air. These were extra services that other HVAC companies charge for but Mid State did these for free as part of their complete installation and service.
Mid State is a family owned business, operating since 1970 and their approach and treatment of their customers is "old school", the way it used to be back in the day, except their equipment is new age technology.
One added benefit of using Mid State is they are an approved, certified TVA contractor and participate in the E-Score program, Based on the work they did, both paid and free, I will be getting a rebate through them and E-Score for almost $300. As a long time resident of Nashville/Franklin, I prefer to work with local businesses who live in our community and provide this type of service. I highly recommend this company.

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My husband came home from work and the heat had obviously gone out.  He looked on Angie's list and found this provider and that they even had a deal for a service call.  They were at the house within an hour!  Amazingly professional, and even had the part on hand to make the repair.  Our heat was back on in no time.  We decided to sign up for their service plan as well.  Definitely recommend!

I set up an estimate appointment with ease, and the rep came to the house a few days later. We discussed the options. I have a bonus room over the garage, but the rest of the house is on one level. The great room has a 14 foot ceiling that makes it hard to keep cool in the summer. He took measurements and calculated the size unit we need (2.5 tons I think) considering square footage and sunlight. Basically, the HVAC price plus installation was $4491 and the mini split for the bonus room was $3500. That also includes 2 maintenance checks over the next year to make sure everything works properly. The workers came out a few days later and were prompt, professional, and friendly. The house is much cooler with the new unit, and I just wanted to wait to see how it handled a few hot days before doing a review. They did a great job, and I would use them again.

The work was performed without a hitch.

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The woman who answered the phone when I called to scheduled the cleaning was very friendly, and the response was quick, scheduled within the next couple of days. They came on time, were extremely friendly and professional. The air ducts were filthy to begin with; after they were done, the ducts were spotless. They even told us where we could purchase filter material that we could cut to size for our intake vents, which would help to keep the ducts clean.

We needed to replace our old heat & air unit.  I wanted to make sure with the expense of a new unit, I got the right company to install it, and also do the things I thought would be important if the unit was to run as efficient as possible.  Inspect the duct work, registers, and returns for any leaks, and seal as needed.  I thought this should be part of the install.  Mid-State was the fourth company that gave us an estimate, and had two more scheduled after them.  Chris the advisor for Mid-State came out, and spent about two hours doing his calculations, telling us about his company, and answering any questions we had.  During his visit I did not say anything about the things I thought were important as part of the install.  Did not have to, Chris did, said they would check the duct work, registers, and returns as part of the install.  None of the other companies that had given us estimates said anything about doing this.  I canceled the other two estimates I had scheduled for later, and went with Mid-State.  The price was higher than what we had budgeted, but the warranty was better than the other companies I had seen, and I liked what I had read about the company.  The bar had been set pretty high with Chris, and the installers lived up to that bar.  They explained  how the unit worked, installed the new thermostat, explained how it worked, and checked the duct work, and sealed all the registers.  They even leveled my other unit I have for the upstairs.  I have no reason to expect anything less in the future with the twice a year inspect of the unit, and would recommend Mid-State to anyone needing Heat & Air service.

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Work was performed as agreed. Technician was friendly and informative

Awesome. Simply Awesome!

great!

Great - I have had 3 different servicemen from this company; they are all very polite, professional and seem quite knowledgeable about the furnaces & ac units.

I have hesitated for 2 years to write this review, but every time I log in to my Angie's List account I get a nuisance reminder and can't proceed until I close the pop up window requesting this review.  I hesitated, because while the company was very nice, they were lacking in many areas, but I don't like saying bad things about people.  My mom taught me if you can's say something nice about someone than don't say anything at all. Unfortunately, Angie's List doesn't give me that option.  So here we go.
The annual cleaning for my unit was adequate.  My disappointment was with the scheduling.  They scheduled for one day, but never showed up or called.  I called them to inquire.  They never called me back.  I called again a few days later and they just rescheduled.  This time they did show up.They were late for that second scheduling attempt, but got the job done.  There was some heavy marketing involved too.  I don't like that part.  I don't want to look at a portfolio of payment plans and new unit features.  If I did, I would request that when scheduling.
My schedule is too hectic to work with this level of professionalism, so we have used another company over the past couple of years.  They arrive when the say they will and they get the job done.  That works best for my busy lifestyle.
I wish this company all the best.  It could be that the special pricing just swamped them with new service customers and they had a hard time keeping up!  Like I said in the above text, they DID get both HVAC units serviced and that was without issue.