Roy May Htg & Ac Co Inc

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Highly recommended.

It was good! They stand behind their work.

They were supposed to come out and do a routine service and check on four HVAC units since we were selling our house.  The tech spent ages doing something, then told me that one unit was low on refrigerant and that there was a leak in the condenser and that we would need to replace the unit.  Also had to replace unit in Poolhouse (which we knew).  After getting a bill for over $1100, I waited for a quote for the needed replacement, only to be told "The customer does not want to proceed at this time!"  I had wasted weeks waiting, with no AC!  He left the unit in a non-working condition (refrigerant pipes open and separated).  I called and they sent a tech out who reassembled the unit to working condition
I then called Greenway, who came out, found that the nipple where you feed the refrigerant in was leaking (NOT the condenser coils).  Fixed the nipple, filled up the refrigerant, and it has worked great ever since!    I would have spend over $2500 if I had followed Roy May's advice.
Plus the technician was not very friendly, my little puppy hated him, so I had to put her in the laundry room!  He left extremely dirty boot prints on my newly cleaned carpet.  When Greenway came, they put little booties over their shoes when ever they entered the house!

The job required both inside and outside work including lifting the units over a brick wall. The service people did not tear anything up, put everything back as good as new  and cleaned up/carried off all of the waste.They have since come back twice to check on the job. The economics of the new cooling system and the efficiency continue to be absolutely remarkable. Roy May continues to provide my family household with great service, polite personnel, prompt regular attention to the heating and air-conditioning systems and their personnel are a pleasure to have in my home.

It could not have gone better.  Very professional staff, efficient, always willing to explain exactly what they were doing and why.  I'll never use another HVAC contractor in this city.

Have used Roy May for several years on our home and two commercial properties.  They come when they say, give estimates on major repair, and complete the job quickly and professionally.

I would give them an A across the board. They showed up on time, and completed the project in a timely manner. They returned at my request to finish the job according to my schedule. Their work was superior.

He was successful.  It was an easy call cause the water sensor had tripped out.  He was thorough in checking out the rest of the unit.

My A/C broke on a Saturday morning.  The company I have a maintenance agreement with (supposed to give me priority service) would not give me a service appt. until the following Tuesday.  It was over 100 degrees outside.  A friend told me about Roy May Co.  i called and they were out within hours.  The technician found my problem quickly, fixed it efficiently and  moved on.  He was courteous and helpful.    When I got the bill I was stunned at how reasonable it was.

I will not use Roy May again based upon my experience with them. They were always prompt in coming out whenever we called, which we truly appreciated, but now I question how good their PM was when they were here considering the high cost of the service. Roy May management is aware of my past issues with their charged fees for services provided and are aware that I have not requested any more work or inspections from them. They never volunteered any responsibility for the damage caused by the rusted out pan even though the tech should have anticipated the potential problem and requested action before the damage occurred and should have made Roy May management aware of what happened. No one from Roy May management ever came to my home to review what happened, or see the rusted pan, or the damage that occured, or to discuss the work that they recommended and the cost to do it. They simply had someone call by telephone to tell us the cost for replacement. This was very disappointing to me considering how many years I had used their firm and the cost they were going to charge for the replacement. I was in retail management for over 40 years and understand the tremendous requirement for unquestionable customer service and the consequences of not providing it especially to valued long time customers.

Prompt, fixed the problem, no upselling.

They are the only people that I have found that work on older boilers. I have been using them for years.

I think they also do plumbing but I don't use them for that. They have been around for a long time. They are on my go-to list. They call me or I call them. They ask if I want to have my a/c checked. They come when I need them and they are always trying to get ahead of themselves. They are organized. They have a good staff and the people on the phone are always nice. I've used them for 25 years.

Roy May s Company is a very professional and reliable. I feel that they are very honest and trustworthy. I have very happy with their service. Our heating and air conditioning works efficiently because of their great work. I would recommend them to others.

They did a good job of replacing the old wiring on the compressor as it was causing the unit not to operate properly. They come on a regular basis and maintain our system; the technicians are always kind and polite. Their prices are reasonable and we are always satisfied with their service.