Response from Michael Addisen
Thank you for taking the time to review our services. First I would like to state that you purchased a handyman deal for 8 hours. I fully explained to you that 8 hours means 8 labor hours. After that, our fee is $25 per labor hour. I initially had two workers on the job site that included far more projects then what we normally do for a handyman deal (tree cutting and brush removal are landscaping deals.) The original two workers worked from 10 am until 8 pm. Which equals 20 labor hours. You left the job site at approximately 4pm. At 4 pm we were at 12 labor hours. You proceeded to tell me that you wanted the workers to continue and complete the jobs requested. Due to the amount of work requested, I had to bring on two additional employees at 6pm until 8pm. Your daughter was on the job site at the time of completion and did the final walk through. We were unable to hang a gate because the concrete had not yet settled. She stated that was fine and that you would take care of this. Also, prior to this project you had me come out and quote another job then proceeded to purchase a deal through Angie's List which was totally unrelated to the project requested and I went ahead and let you apply that deal towards said job. We pride ourselves on being an honest and fair company. Our repeat clients will speak to this. If not paying for the completed work is how you wish to fairly settle this situation then so be it. Thank you again for your time. If you have any further comments, please call me directly anytime. Michael 423 400-3537