Founded 1991 • With Angi since August 2011
Bentley's Heating and Air has been serving the upstate since 1991. A recent winner of the 2013 Better Business Integrity Award shows that we strive for Excellency and 100% satisfaction. We are skilled in all aspects of the heating and cooling business. We sell and service all makes and models. There is never a job too big or too small. Mention Angie's list for a special discount!.
Awards and Badges
Angi Certified
Business Highlights
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HVAC Companies (38)electrician (1)
Showing 1-25 of 38 reviews
Greg S.
12/09/2019
Carol B.
11/02/2019
Garrett R.
09/12/2019
Travis was our technician. He was thorough, knowledgeable, explained everything in detail and gave us some pointers on how to improve our system. We are waiting to get an estimate on the work but will seriously consider using this company as they were quite impressive.
Description of Work
Estimate for some reconfiguration of zone air conditioning system
Category
heating & air conditioning/hvac
Hire Again?
Yes
Leeann D.
09/10/2018
Bentley's responded quickly explained repair and completed. When I had an issue with repair immediately sent someone out and corrected. System working great. They advised me a part was under warranty and charge for labor only. Really pleased and would recommend to others and plan to use in future.
Description of Work
AC Repair - Low performance
Category
heating & air conditioning/hvac
Hire Again?
Yes
Service Provider Response
Thank you for the review!Lisa S.
08/27/2018
Michael C.
11/08/2017
Excellent - took time to listen to our concerns/issues with the current system and to suggest and implement improvements. So many providers compete on cost alone and avoid 'extra' work that might complicate the job. Bentley's did not push me to do extra work but also listened and responded positively to addressing concerns. Very satisfied.
Description of Work
Complete replacement of HVAC system except for duct work but some duct work re-routing required.
Category
heating & air conditioning/hvac
Hire Again?
Yes
Service Provider Response
Thank you for the review!Charlene G P.
08/25/2017
We've used them a lot and they are really good. We've used them twice. They knew that ya'll had a discount on your website and they knew we had Angie's list, so he gave us that discount without us even showing it to him or anything. They were really easy to work with. They are a very good price for sure. They just had a guy come out and gave us a quote then he quit. Then the owner actually came out and gave us another estimate. Nobody ever called when that guy never showed up.
Description of Work
Service heating and a/c.
Category
heating & air conditioning/hvac
Cost
$100
Hire Again?
Yes
Service Provider Response
Thank you for the review!Melanie N.
07/31/2017
Repairman cleaned the system, crawled under the house and cleaned evaporator coils. It does not appear that he flushed the line. A/C is working better, but still freezing up on very hot days.
Description of Work
HVAC repair
Category
heating & air conditioning/hvac
Cost
$250
Hire Again?
Yes
Service Provider Response
Thank you for the review!Tim S.
07/20/2017
I really had no idea it was going to cost so much and I was not told I would be paying the technician the full amount. I really wish I had been given some more information about the potential cost while I was scheduling the appointment and that full payment would be due and collected on-site. The technician was very knowledgeable and professional in performing the service.
Description of Work
Refrigerant was low. Leak check and gas added.
Category
heating & air conditioning/hvac
Cost
$500
Hire Again?
Yes
Service Provider Response
[Member Name Removed], Thank you for your review. Bentley's always welcomes and appreciates feedback from all our customers. In response to your concerns let us first say that Bentley's gave you a discounted service call of $65 for being an Angie's List customer. Our normal service fee is $85. As every repair is different we can only give general pricing over the phone. After reviewing the dispatch notes from your initial call, we see that the dispatcher asked you to turn your unit off so that it would not be frozen when our technician came out. It is our standard procedure to ask every customer who has a unit that is not cooling properly to turn that unit off. We explain to the customer that the reason for this is that if the unit is frozen when the technician arrives he will not be able to make necessary repairs. The dispatcher did explain this to you and noted it. Because your unit was not turned off when our technician arrived it had frozen. With ice on the unit our technician was not able to make any repairs at the time. This resulted in the technician coming back to your house after hours on the same day as your initial call to make the repairs. Once the technician could diagnose the problem, he did explain to you what repairs needed to be made and gave you an estimated repair cost before he did anything. The variable with the repair cost was that unit he started to recharge the refrigerant there was no way to know exactly how much Freon the unit needed. However, he did explain all of this to you beforehand and your approved to proceed with the repair. As a heating and air business in their busiest season of the year, when we must make return visits to a customer's home through no fault of our own - it is necessary to charge a service fee for every visit. It is industry standard procedure that payment is due in full once work is completed. This does not just apply to heating and air companies but to any company that would come to your home and provide service. We hope that we have address all your concerns to your satisfaction. If not please feel free to contact us at [Hyperlink removed] or call the office at 864.263.3611.Brian H.
06/19/2017
I was very impressed. I was ready to go with them until I last minute was referred to someone else. They are certainly on my list to call if needed.
Description of Work
They gave me a estimate for installing a new unit.
Category
heating & air conditioning/hvac
Hire Again?
Yes
Service Provider Response
[Member Name Removed], Thank you for your over all rating. As a company that strives to be the best heating and air company in our area we would like to know why you gave Bentley's a B for your overall rating. This will allow us to do a internal review, and ensure all of Bentley's customers get A+ service. Thank you in advance for your time.Donald S.
04/27/2017
Kimberley K.
07/09/2016
Awesome! I called and Sandy answered (extremely friendly and professional) and got a guy (Gary) out within an hour. Gary was very professional also, knowledgeable, friendly, and thorough. He got it fixed and cooling our house again just in time for the 100 degree weekend. Thanks Gary!!!
Description of Work
Air conditioner stopped working
Category
heating & air conditioning/hvac
Cost
$140
Hire Again?
Yes
Service Provider Response
Thank you for the review!Sharon H.
07/06/2016
Great! Excellent people to work with. Very patient and thorough in explaining the work and answering my questions. They were on time, excellent installation team and completed the work very quickly to get the air back on. Greatly appreciated.
Description of Work
Air Conditioner unit replaced at house.
Category
heating & air conditioning/hvac
Hire Again?
Yes
Lauren B.
01/21/2016
I sent a message through Angies List and they responded almost immediately. I was called and given a 30 minute window of their arrival, plus the technician's name. Then the technician called me when he was on his way. He talked to me then went to work and immediately diagnosed the issue (chipmunk chewed the wiring argh!). He gave me a quote which I felt was quite reasonable and the repair only took about 45 minutes. After that, we spoke further about the Hvac (it's pretty old), he said it seems to be running well but obviously has some age to it. He advised I don't need it replaced but may want to consider some ongoing maintenance. He was nice and professional and answered all of my dumb questions. I would definitely call them again.
Description of Work
Had to diagnose and repair our HVAC because the heat abruptly stopped working.
Category
electrician, heating & air conditioning/hvac
Cost
$150
Hire Again?
Yes
Service Provider Response
Thank you for the kind words. Glad we could help you out and get you back up and running. Bentley's appreciates customers like you.Christina S.
01/22/2015
Those guys were really helpful. They came out at the last minute and took care of us. They were very good. They were prompt, told us exactly what they needed to do, did exactly what they needed to do and charged us exactly what they quoted us.
Description of Work
Bentley's Heating & Air did heating services. Prior to that, in 2013 they installed a whole new furnace system for us for $2,400.
Category
heating & air conditioning/hvac
Cost
$50
Hire Again?
Yes
Temi B.
01/16/2015
Steven K. W.
09/14/2014
We live overseas, so our entire transaction took place via telephone. The people at Bentley were friendly, helpful, proactive and professional. The job was done quickly and to our tenants' satisfaction.
Description of Work
Central A/C replaced and installed; new thermostat installed.
Category
heating & air conditioning/hvac
Cost
$3,900
Hire Again?
Yes
Service Provider Response
Steve...thank you for the kind words. We hope you and your family stay safe and we thank you for your service to our country. God Bless you and your family.David J.
08/25/2014
I came home on Thursday evening to a hot house. I called Bentley's and spoke to Sandy. It was after hours, but she said she would call Mike, and he should be out shortly. Mike arrived about 30 minutes later, and tested the unit. After replacing several less expensive parts first, he determined that the unit, which was 20 years old, was bad. He explained what would need to be done, and I agreed to have him put in the new unit. He had his guys out the next morning, and they replaced the heat pump quickly. His installers were polite and courteous, and worked quickly. I would highly recommend Bentley's Heating and Air.
Description of Work
Installed a new heat pump.
Category
heating & air conditioning/hvac
Cost
$4,000
Hire Again?
Yes
Service Provider Response
Thank you [member name removed] for the kind words. Bentley's Heating and Air strives for customer satisfaction and we appreciate you letting us know that we did our job right.Temi B.
06/16/2014
The guys did a great job. Mike was very responsive and accommodating. The work proposal was customized based on our particular needs and the conditions in the building. A new zone board and a bypass dumper were included in the installation to increase the system efficiency. We were given a discount for selecting the payment in full option. The guys stayed until late in the evening to make sure everything was working properly. Overall, we're very satisfied with the service provided and would recommend Bentley's to our neighbors and friends without any hesitation.
Description of Work
Installed a new furnace, an air conditioner and a zone board.
Category
heating & air conditioning/hvac
Cost
$6,200
Hire Again?
Yes
Kevin R.
06/02/2014
They were great. I called about 9am and they were at the home by noon (they probably would have come sooner, but I requested noon), and had the problem fixed shortly thereafter. The capacitor at one of my rental homes had gone bad, and it affected both A/C units. They didn't try to sell me anything extra, and didn't try to convince me that both A/C units needed to be replaced. They just quickly fixed the issue for a fair price, and that's exactly what I needed. One more thing was that my A/C unit had a unique capacitor, so they didn't have it in the truck and had to drive all the way back across town to get one. They took it in stride and said it was all part of what they do. Just a really cool company to deal with.
Description of Work
Replaced dual capacitor for A/C
Category
heating & air conditioning/hvac
Cost
$230
Hire Again?
Yes
Charlotte B.
03/16/2014
I called Mike early one morning and left a message to inquire about his service that was on Angie's List. He called me back within 10 minutes ( it took that long because his office was not open when I called). I told him that this service needed to be done right away because it was at a rental property and they had no heat. He went that day to look at the problem and called me back in just a few hours. He said that because the unit was as old as it was that he was not able to get parts that were not original equipment parts but had gone to his provider and they had parts in stock if I wanted to go that scenerio. He quoted me a price for parts and labor to do the job, which I thought was very reasonable, and I told him to go ahead and finish the job. He went out the next morning, in the pouring rain, and had heat in the condo by that afternoon. I certainly appreciated his professionalism, honest and work ethic. Since I have other rental property, I will certainly call him again.
Description of Work
replaced sensor and blower motor in heating unit.
Category
heating & air conditioning/hvac
Cost
$600
Hire Again?
Yes
Denise W.
02/03/2014
After spending one day trying to fix old unit it was going to cost $1200 to fix because of bad circuit board and harness. Decided to replace with newer much more efficient (80% vs 92%) unit. Work was completed in one morning.
Description of Work
Replaced upstairs heating unit.
Category
heating & air conditioning/hvac
Cost
$3,000
Hire Again?
Yes
Service Provider Response
Thank you for your review on Angie's List. We appreciate your business and please know that we appreciate your recommendation. Customers like you are what helps make us a success in the heating and air business.Eugenia K.
01/28/2014
Zackery B.
11/08/2013
Bentley's was the most responsive of the five companies I contacted for estimates to replace my 16 year old 5-ton gas / electric package HVAC unit and showed up on time as scheduled to evaluate my situation. Estimates from other companies ranged from $5710 for inferior package units from other manufacturers and $7900 from another company that told me I would have to wait three weeks for the same unit that Bentley's installed. After using a wood burning stove and a space heater for a week and a half to heat up the house, there was no way I was waiting three weeks for the same unit that Mike and his crew were able to install the same week at a significantly lower price. I ended up picking Bentley's because of the company's reputation, price reasonableness, and the fact that Mike was the most personable and honest - at no point did I feel like he was pressuring me and he never tried to sell me anything I didn't need. He offered solutions to save me money, which was a pleasant surprise. I ended up going with a top of the line Rheem / Ruud unit with a WiFi thermostat and couldn't be happier. Mike's crew rocked and despite the poor weather (rain on and off all day) they did an excellent job instaling the unit, programming the thermostat, and cleaning up upon completion. I'll definitely be going to Mike and his team for all of my future HVAC needs and plan on using Bentley's for annual tune ups. I'd recommend Bentley's to anyone who demands great customer service and fair prices. If you like feeling like you're just a check to some company, by all means, go with someone else...if you appreciate friendly service and want to settle on a company that you can trust on the long haul and will remember your name, go with Bentley's.
Description of Work
Removed old 5-ton gas / electric package unit and installed a replacement, new gas piping, and wi-fi thermostat.
Category
heating & air conditioning/hvac
Cost
$6,650
Hire Again?
Yes
KIM W.
10/27/2013
Bentley's was great. Mike and his crew were always punctual, professional, and neat. They handled the entire project professionally and the quality of the work was fantastic. I have a 90 yr old home and they were careful to ensure the work did not damage plaster, or hardwood floors, and matched the existing woodwork. The work was completed as Mike described and in the time frame he said, 1 1/2 days. I highly recommend Bentley's heating and air.
Description of Work
Installed central a/c, gas furnace and all duct work.
Category
heating & air conditioning/hvac
Cost
$6,300
Hire Again?
Yes
Service Provider Response
Thank you (member name removed), for putting your trust in Bentley's. We appreciate the kind words and look forward to serving you in the future.Other Information
Services Offered
Heating and Air Conditioning, Electrical, Heating Oil, Generator,
Propane Sales Services,
Metal Fabrication & Restoration, Natural Gas LinesServices Not Offered
Lighting.
Licensing
Licensed
- Trade License Number
- 951
- Trade License Locale
- South Carolina
- Trade License Authority
- South Carolina: General
Bonded
Insured
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