SMITH CLEANING & RESTORATION

! They are awful. After signing a contract, they were supposed to help remove my personal belongings out of my home after a fire. They didn't show up and didn't return phone calls all week. By the time I got another company, there was too much water damage to salvage anything. They also billed my insurance and got paid even though they didn't perform the duties of the entire contract. I am filing a civil suit for the damages as they still are non responsive.

We have been trying to get paid for the job we completed back in May. We have sent certified letters, numerous emails and phone calls and no response. We will also be posting on every social media platform, as well as google, until we get paid. Thank you.

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We could not be more pleased with the quality of the work done, the professionalism of Mr. Smith and his crew. 
Excellent work, fair prices, and very good individuals to work with. All work to be done was documented with specific costs for materials and labor specified prior to our approval and the start of each phase of the work.

The company was highly recommended to us and we would also highly recommend their work to anyone else looking for true
professionals.

Smith Cleaning & Restoration provided a detailed estimate, worked directly with my insurance adjuster and supervised the completion of the work in a timely manner.  From start to finish every detail was handled, relieving me of the stress and worry homeowners generally face with damage/construction in their home.  Thank you for a wonderful job!!

When the pastors noticed the leak and tracked down the problem they asked a church member who is also a plumber to fix the actual pipe but since they were familiar with Smith Cleaning and Restoration from previous issues at the church decided to make sure the water damage was handled quickly and correctly the first time.  Smith Cleaning and Restoration replied promptly and understood the urgency in getting that part of the building fully functional.  They did everything they could to pull out shelves in the library in the least intrusive way possible.  They also set up the drying equipment and replaced ceiling tiles quickly so that early the next morning they could come back in and finish what they could right away.  The next morning they showed up and checked on the drying process and started work again.  They finished the entire job of drying carpets, fixing ceiling tiles, drywall and paint in three days and we could not have had a smother process. They will definitely be our go-to-guys for future fire/water needs.

We were having new commodes installed and the plumber found extensive water damage in the Master bathroom.  I called our insurance company and because the damage had occurred over a long period of time rather than a special cause, insurance refused to pay.  I asked the adjuster for someone to contact to do the restoration.  He provided me with Smith Cleaning & Restoration.  Micahel responded the same day and started the following week.  His guys or contractors were always prompt, courteous, and worked very effeciently to complete the job.  Michael was always prompt in his response to my calls.  He did a thorough and detailed work order of what had to be replaced and the cost to do so.

Quick story of their honesty.  As the finishing work was completed around the shower, one of his guys made a minute scratch on the shower and immediately had me to check it out.  I honestly could barely see what he was talking about.  I would have ignored it myself, bur he had already scheduled the shower contractor to come back and repair, which they did with an hour.  The shower contractor who was new with working with Smith Cleaning & Restoration, was impressed that the worker calling them on such a small scratch.  The shower contractor was very pleased with his new relationship with Smith Cleaning & restoration.

See above. Additionally, Michael could relate to my problem of not having a kitchen or laundry room. He brought my washer and dryer back in and hooked them up on the sub floor so that I could at least do laundry. At that point I had been without the washer/dryer for over 3 weeks. He said he had a flooded house once and had to go to the laundry mat (which I had to the do the weekend before) and He didn't like it much so that was why he hooked my washer/dryer back up so I didn't have to go to the laundry mat again, How nice! He also offered me all options as far as cabinets, time, sub-contractors, etc... to let me chose how I wanted to proceed. Importantly, he gave me options, he didn't let me flounder around trying to figure it out for myself. He was also very easy to get ahold of and was great to follow up on work.