
WACCAMAW HEATING & COOLING LLC
About us
It's not fun to have a problem with your heating and cooling systems. And chances are you've been "burned" by a contractor in the past. But at Waccamaw Heating & Cooling, we do things differently. You see, from the time your call first comes in until your technician leaves your driveway, we want to make you so happy you'll smile! With more than 30 years in the heating and cooling business, Waccamaw Heating & Cooling, LLC is dedicated to providing the best possible service for you and your family. You can count on us to provide you with a system and solution that fits your family's unique needs. We've earned a reputation for doing the job right the first time - you can count on us now, and for many years to come. -Certified "Drug-Free" Workplace! -New Installations and Equipment Replacement - from 1,000 sq ft to 8000 sq ft and larger, we can offer a complete package for your indoor air comfort and quality needs -24 Hour Emergency Repair Service Available -Preventative Maintenance Agreements -Duct Sealing -Air Purification and Dehumidification -Commercial Refrigeration -SC Mechanical Contractor License # M 109058 with no limits, up to $125,000.00 per job so we can handle your heating and air conditioning needs.
Business highlights
Services we offer
Including equipment replacement, commercial refrigeration, duct sealing, equipment repair & new installs., improved air quality, preventive maintenance
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
93% | ||
4% | ||
0% | ||
0% | ||
4% |
"Thank you so much, Mr. [Member Name Removed], for the kind words. It is our pleasure to be able to serve you and thanks you for being for being our customer."
"Thank you so much for allowing us to serve you, Ms. [Member Name Removed]! It was our pleasure and we are so thankful for wonderful customers like yourself. Please, do not hesitate if we can ever answer any questions or be of service."
"Mr.Tueni, it was such a pleasure for my team working with you and your wife. We are so grateful for great customers like you that allow us to serve our community."
As with many homes in this area, we had 2 heat pumps; one for the first floor, and one for the second floor of our home. After talking with more than one contractor, we decided to purchase a single heat pump that would service the whole house. We knew that the best way to do that was to purchase a variable speed heat pump. We met with contractors who represented Trane and Carrier. We decided to choose Trane because of some features that the Trane heat pump offered. We decided to have Waccamaw Heating and Cooling do the installation. We chose Waccamaw Heating and Cooling, in part, because of Dustin Rowland, the sales representative who met with us to discuss the variable speed system and the effort he put into the "energy load calculation", which helped determine the tonnage of the heat pump necessary to heat and cool our home. He was very knowledgeable and spent considerable time ensuring the load calculations were accurate. Not all were as thorough as Dustin. He visited us on more than one occasion when we needed more information, and was always available by phone. We ended up choosing a 4 ton XV 20i heat pump system.
The unit was installed during the week of February 9, 2015. Unfortunately the unit did not perform well during these cold months. Waccamaw Heating and Cooling personnel were very responsive. They made many visits to our home, trying to resolve the problem. The problem would only exist when a significant heat demand on the unit was required. Ultimately, a Trane representative, David Crotts, got involved, as well as the Trane manufacturing arm of the company. David would drive down from Columbia, and spend time at our home examining the data that was available. The company was also examining the data and trying to determine where the problem was. Ultimately, it turned out to be a software issue, not an installation issue, and was hopefully corrected. It immediately corrected the problem in a cooling cycle. We will need to wait and see if it solved the problem in a heating cycle, but we expect that it has.
I can't tell you how responsive Waccamaw Heating and Cooling was during this time. Rhett Prosser, the owner of the company, talked to me on many occasions about the problem and was over at our house a number of times. From Rhett, Dustin, Robbie, Ryan, Kevin, David, TJ, Dave; all were conscientious, professional, and wanted to fix our problem.
As it turned out, the installation was fine; it was a software issue that Trane had to fix. We had researched the different heat pump manufacturers, and felt that Trane was the best choice. We would still choose Trane, even with the problems that we had.
"Thank you,[Member name removed] for allowing us to serve you. It was our pleasure and while there are times in life that unfortunately, things don't go right, we only ask for the opportunity to correct them. Thank you on behalf of all at Waccamaw Cooling and Trane For giving us that opopportunity. We look forward to you having many, many years of ultimate comfort to come. Rhett Prosser, Owner"
I called late on Friday afternoon. Temperature in my condo was 86F. Young man arrived within the hour. He was clean, knowledgeable and personable. Would definitely use Waccamaw Heating and Cooling again and would recommend to others.
"Thank you so much for the kind words and the opportunity to work with you. Please give us a call if we can ever help you in the future and Thank You for being our Customer. Best Regards, Rhett"
"Thank you so much for the review, but mostly for allowing our team to serve you. If we ever fall short, do not hesitate to let me know as customer satisfaction is #1 for us. Our Jingle says that "We're number 1, for indoor comfort" and it is only with Great Customers like yourself that we are able to be distinguished as such. Thank you again for the opportunity to earn your business and trust. Best Regards, Rhett Prosser, President"
completely remodeling our condo and needed a new heat pump plus
exchanger. Looking thru Angie's list form, Waccamaw Heating and Cooling
had good ratings. When I called and made an appointment for an estimate,
Jason showed on time as scheduled. He then went through the whole condo
and took measurements to figure how big a unit we needed and the options to
purchase. He was very knowledgeable and should us various things we could
do and use, with prices.
After completing a J-Load analysis, to make sure we got the right size unit, we
came to a price and date to install. As I was away when they installed
the units, they came and did the install on the day promised.
Approximately a month later when I was able to get to condo, the unit was
in. The owner Rhett Prosser was excellent in keeping in contact with me,
plus he mentioned he wanted his crew to come in and a do a couple touch up
things, i.e. fill in a couple air gaps in the walls. Which I hadn't
noticed, and these were done when I showed, on the day and time convenient to
me.
Without a doubt, I will use them as my emergency company (just in case).
Plus, they are coming back to install my Wi-Fi bridge so I can control the
heating and air conditioning from my computer on the road.
Waccamaw's ID on Angie's lIst is: 5596670
"Thank you, (Member names removed) as you were a delight to work with as well. We hope you are able to enjoy your condo often and spend all the time possible relaxing from your hectic daily routines. Thank you again for the opportunity to serve you. Rhett Prosser"
The repairman showed me the damaged wires and explained what had happened.
The job was completed quickly and the fee was reasonable. Plus I got a 10% discount for using Angie's list.
"Just a note to say Thank You! It is wonderful customers like yourselves that allow us to continue to serve and grow!"
Licensing
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