Floor & Decor

We had a horrible experience with Floor and Decor. and decor and told them of the issue and asked them to replace the tile and the cost to reinstall it. At that point they told us we would need to have an independent tile inspection performed (at $650 of our own expense) from a list of Floor & Decor inspectors. Which we did. He found that indeed the tiles were defective and did not find any install reason as to why the tile should have chipped in that manner. We sent the report back and were told we should hear back in up to 48 hours. Now three weeks later, we finally heard back. And they are not covering anything. Absolutely incredible. What a dishonest company. I would NEVER trust Floor & Decor again and I would STRONGLY advise anyone from using floor and decor. We have done everything they asked of us and now not only have defective tile (which has been sitting for 2 months waiting for a decision) we are also out the $650 independent tile inspection that THEY Requested...which was found to be in OUR favor. Please avoid Floor & Decor. We will likely be pursing legal action at this point.