Founded 2001 • With Angi since August 2012
Service Provider ResponseAs the old saying goes "there are two sides to every story". From the start, the customer wanted upgrades throughout this bathroom with the money that was available from the insurance company. He wanted to complete the demolition, complete the painting, and was always looking for me to put a nicer product in for the money allowed. After informing us that the demolition was complete, we showed up the first day (Feb 21st) only to find the demolition done incorrectly with unnecessary damage done to the subfloor & surrounding framing. However, in one day, we repaired the damage done by the tear out (subfloor, framing, HVAC vent, etc.), installed the insulation (additional item), installed the underlayment (better than what was there before), installed the new tub (upgrade), installed the new shower/tub faucet (upgrade), connected the plumbing, repaired the plumbing at the sink area (no charge), and had the bathroom ready for sheetrock. My sheetrocker started began the sheetrock work just after this completing the work within the usual timeframe. We repaired the sheetrock ceiling and several other areas in the bathroom (additional items) and also repaired a sheetrock area in the kitchen (additional item). My sheetrocker billed me on 3/1 so I know the work was completed several days prior to this. After this, I believe the only delay was the time the customer took to pick out tile, pick pout & purchase a cabinet, and complete the painting (things he wanted to do to save money). After this, the tile installer and the customer met at the location to make sure the pattern was agreed upon. I am usually at these meetings but could not be present. I allowed the meeting to go on to attempt to keep the project moving. After the start of the installation, the customer contacted me to inform me the pattern was not correct. I immediately contacted the tile installer. Here is were the old saying is used again. The installer stated he installed it exactly as instructed and the customer stated that was not so. However, the installer went to the location (same day) and removed the portion of the tile that needed to be redone prior to the thinset setting up. The tile was re-installed the next day. The job was completed and I was billed on 3/18 so I know the work was completed prior to this. As a side note: This is the only time in over 14 yrs that a pattern was installed "incorrectly". Not sure what happened but I have not always been present with the installer and customer and there has never been a problem. The tile tub surround and tile floor were both upgrades from what was in the original bathroom. We went on to install the remaining trim, toilet (upgrade), faucet (upgrade), and the cabinet provided by the customer. All in all, it took approximately 5-6 weeks to complete a bathroom in a home that the customer was not living in. I do not believe that this was not an unreasonable time frame especially for a job where the customer broke the chain of events by doing some of the work himself. Also, I explained in the beginning of this job that I would need to try to group items together in order to keep the cost down since he was doing some of the work himself. The end result was that I billed the customer and he paid me after telling me the bathroom looked great. I have not heard a thing from this customer for over 10 months until I read this review out of the blue. Frankly, I was surprised when I saw this review. I am not sure why the tile is mildewing but have to wonder if the tile was properly sealed (not a part of our quote) when the appropriate timeframe past. Also, not sure of how the tile is being cleaned and the usage on this shower. I stand behind my other reviews and Angie's list as well as the hundreds of satisfied customers that continue to call us for all of their remodeling needs.
Service Provider ResponseAn estimate was sent to this customer along with a cover letter as I do with all of my estimates. I do not pressure customers and simply asked customer to contact me if they wished to pursue the job further. I assumed they were not interested when I did not hear from them. I try to follow up with each customer after the estimate is sent but sometimes this is not always possible. I have since put a procedure in place to better follow up when possible
All Square LLC is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
All Square LLC accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
Yes, All Square LLC offers eco-friendly accreditations.
All Square LLC offers the following services: Disaster and Insurance Restoration. Water, Fire, Smoke, Wind. 24/7
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