MTD Services
About us
Locally owned and operated. Additional contact name - Melissa Disharoon. Social media: Facebook: https://www.facebook.com/mtdservices
Business highlights
Services we offer
Kitchens/baths complete home and commercial remodeling, carpentry, decks, drywall work, electrical, flooring, garages & storage building, hvac, hydro stop roofing., painting, plumbing, roofing, screen porches, sewer pipes, tile
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
50% | ||
5% | ||
10% | ||
15% | ||
20% |
MTD Services completed a master bathroom remodel which included installing a new shower pan and tile for a walk-in shower, replacing the tile floor in the shower and throughout a mid-sized bathroom, and reworking the cabinet and sink. The entire project took approximately one month and was originally estimated to take two weeks. A 10% retainage was withheld, and was utilized in the end because the project was not completed to satisfaction and Todd was unavailable -- he would not return calls or review his final work. Upon completion of the project, the homeowners had to complete their own construction cleanup which included removing grout film that covered the entire area. The final product looked good on the surface; however, approximately 15 months later the grout and caulking showed signs of leaking on the bathroom baseboards and underneath the shower location as viewed from the crawlspace. Todd from MTD Services was notified of the problem and he visited the site to look at it. He stated that he only has a 12 month warrantee on this work and 18 months had passed since completion of the project. Consequently, he would have to think about it and "work with us to fix it at cost". He never followed up to resolve the issue.
After consulting with a more professional company, the base of the shower area was removed and revealed significant water damage and standing water underneath the shower floor tile. The homeowners showed the new construction company pictures of the original project (daily photographs were taken to document progress) and it was revealed that MTD Construction failed to properly seal the shower pan area prior to tiling. As a result, the homeowners have to replace the entire shower pan area due to the significant water damage (down to the joists). The homeowners also have to retreat the area for bug infestation because of the moisture problem. Fixing the faulty work by MTD Services is estimated to cost the homeowners an additional $3,000 about 2 years after the original project completion.
"This job was done correctly. I did indeed go out and look at the damage. Yes it was out of warranty. I offered to pay a portion of repairs. I don't believe the damage was my companies fault. We have done thousands of showers with no problems. I really don't see what else I could have done. As far as another contractor, of coarse they'd say that. This situation could had been handled better on both sides."
"Thank you so much for your feed back. Its always appreciated. We look forward to future projects. Thanks."
"In response to this complaint. Or review rather. This is an unfair one. We went above and beyond for [Member name removed]. We fixed any mistake we made. No job is ever the same. So we start fresh on each one. We would've been glad to fix her roof. And still would be. [Member name removed] was a very nice lady, her husband as well. We did have issues that came up. The error is human,to fix it was the right thing to do. All my guys are great at what they do. II'm sorry that we weren't all you wanted us to be. We tried real hard and your house is beautiful. We did that. Sorry it was rough. And for anybody reading this review, please consider the volume of work we do. We did a great job here. [Member name removed] wouldn't give me a chance to fix it. Thanks."
I'm very sorry for those who feel they've had a bad experience. I can't imagine this company doing anything less than the absolute best for all customers.
You won't hear profanity, you won't have cigarette butts left on your lawn, you won't be left with any sort of mess. Any time they leave the work site they make sure tools are put away and the area is clean. When they say they're going to be there - they'll be there.
I do believe that the owners of MTD hold their employees to a higher standard as to how they conduct themselves when in a customer's home. That's something you don't experience a great deal these days.
The electrical line was installed without a hitch and the deck is a thing of beauty. The owner of MTD, Todd, has kept in touch with me throughout the entire process. I've never had a problem of not being able to get in touch with him. The project manager, Matt, always let me know what he intended to get done on a particular day, what was accomplished at the end of the day and what time he'd be returning the next day to begin work again.
Like I said, it's just a level of consideration, of honestly wanting and making sure a customer is happy and genuinely pleased with the work. My wood floors are gorgeous, my granite vanities and tile look great (they were installed 2 years ago).
And the custom built deck around the pool...WOW...did I mention how beautiful it is? :)
As I write this I am continuing to have plumbing leaks. The walls which are now only two weeks old are cracking in the corners. I have decided to go ahead and fix all the problems myself rather than wonder which "skilled laborer" will be sent to my home next.
"In response to this complaint. Hello my name is Todd Disharoon. My wife and I run MTD Services. We have 6 fulltime employees, and several subcontractors that we have used for years. The guys are skilled in several different trades. MTD Services LLC is a licensed and insured company. We try real hard to satisfy our customers. We also makes mistakes. I did try every avenue to make things right with [member name removed]. The job was $4,000 and he kept $800.00. I would still be willing to make things right. I also didnt appreciate the craigslist reference. We dont hire anyone that is not skilled. We also dont discriminate from hiring craigslist or the unemployment office. I also have a project manager. Before making this kind of judgement call to bash my company, maybe I should have had a chance to fix the problem. Any potential customer should ask my company for references and proof of insurance before moving forward with a project. I will be happy to provide them. Thank you for taking the time to read my side of this complaint."
"My Guys and I were beside ourselves when we saw this complaint. We always go above and beyond on all of our jobs. If the Member wasnt happy why didnt she say that? Why did she pay us? We are a full service remodeling company we always have several jobs going on. I have team leaders on each job to ensure customer satisfaction. As with all my customers she has a warranty I will be more than happy to meet her at the job site to correct the problems she is having."
"We are a full service Remodeling company. I'm so sorry that it stated we did appliance repairs. Have a blessed day."
Licensing
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