SUN CITY CAROLINA LAKES SALES

My wife and I purchased a home at Sun City Carolina Lakes in 2007.  During the last 5 years we have had several issues with the builder.  Our first issue was about three weeks after moving in.  A berm (hill) was made permanent between our home and the golf course.  Before we signed the contract for our home, we had been told by the builder's sales individual that we would have a clear view of the golf course and therefore we paid a premium price for our lot. When we complained about the berm, a Pulte VP said, "do you have that in writing?" (about the clear view)  Of course, we did not.  Most of the other issues involved work under the builder's warranty.  Usually, the builder took care of things, but only after a lot of discussion with us.  The builder's initial reply when it came to resolving an issue was usually "No".  Then, after a lot of discussion the issue was resolved.  The lessons learned from dealing with the builder (Pulte) is be persistent when working with its customer service staff and, definitely, don't take anything said by the sales force seriously unless you have it in writing and signed. Now, in spite of saying the above, our community is quite beautiful, with very friendly neighbors, a lot of wonderful amenities, and many activities to enjoy.  The city of Charlotte is nearby and it offers a wealth of opportunities to enjoy and participate in.  Furthermore, medical services in the area are excellent. As far as our home is concerned, it is beautiful and construction problems have been resolved for the most part.