SUN CITY CAROLINA LAKES SALES

We had the home inspected, which revealed numerous defects, including missing framing, numerous foundation cracks, faulty shingles, synthetic shower surround damaged, window damage, lack of installed insulation baffles, and siding issues. There was also an electrical issue with the way an appliance was wired contrary to the manufactures instructions. It was almost as though no one inspected the house prior to us signing on the dotted line. Pulte promised to provide fixes to the home, which we found unsatisfactory. We also learned that this home had other buyers before us but the deal fell through, as though this house and sale was on wash, rinse, repeat cycle. We backed out of the deal. They kept our $5000. They went from enthusiastic and welcoming to cold and callous towards us. Even our own real estate agent seemed to disown us. Apparently, the cha ching of acquiring our and the banks money applies to everybody. It was unsavory to say the least. Our best interest was clearly not even a consideration. The contract was very lopsided in their favor. So buyer beware. Numerous calls to Pulte's home office were to little effect, except to rehash the terms of the contract. They did offer to apply our $5000.00 towards another Pulte home, but after this experience this was not satisfactory to us. We refuse to purchase what to us appeared to be not only a lemon, but what may be a broader problem with the construction of these homes.

My wife and I purchased a home at Sun City Carolina Lakes in 2007. During the last 5 years we have had several issues with the builder. Our first issue was about three weeks after moving in. A berm (hill) was made permanent between our home and the golf course. Before we signed the contract for our home, we had been told by the builder's sales individual that we would have a clear view of the golf course and therefore we paid a premium price for our lot. When we complained about the berm, a Pulte VP said, "do you have that in writing?" (about the clear view) Of course, we did not. Most of the other issues involved work under the builder's warranty. Usually, the builder took care of things, but only after a lot of discussion with us. The builder's initial reply when it came to resolving an issue was usually "No". Then, after a lot of discussion the issue was resolved. The lessons learned from dealing with the builder (Pulte) is be persistent when working with its customer service staff and, definitely, don't take anything said by the sales force seriously unless you have it in writing and signed. Now, in spite of saying the above, our community is quite beautiful, with very friendly neighbors, a lot of wonderful amenities, and many activities to enjoy. The city of Charlotte is nearby and it offers a wealth of opportunities to enjoy and participate in. Furthermore, medical services in the area are excellent. As far as our home is concerned, it is beautiful and construction problems have been resolved for the most part.