With over 30 years of experience, Rands Masonry and Son is the industry leader for all of your masonry needs. We specialize in Brick, Block, Stone, Concrete and all your custom masonry work. Our team is fully dedicated to making you happy. All of our estimates are always free. If you aren't happy when the job is complete then neither are we. We have been in this business for 30 years in upstate NY and recently relocated to Conway South Carolina. Check out our Facebook page at Rands Masonry and Son and look at our work. We look forward to hearing from you
I am so disappointed with the integrity and quality of workmanship of this company. They poured a concrete pad 3 months ago, that has so many cracks in it, I can play hopscotch. The cracks are the length of the 10 x 20 pad and in two places the width, not to mention the small cracks that continue to appear and adjoin those major cracks. DO NOT USE THIS company. They do not honor their craft. They just take the money and run.
Description of Work: This company poured a concrete pad just before it rained that evening and all day the next day. They did not cover their work. The pad is cracking in several different areas, but more importantly, the length and width of the pad. These cracks appeared within 30 days of the pour. When I called the company, I was told, "Concrete cracks". Not like this. Such a poor job laying concrete. So disappointed.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,200
Francis L.
02/2021
1.0
concrete repair
+ -1 more
They gave us estimate and never showed up for job.I called and they said will call back tomorrow, never did.I have all this and more in a text. Rand said quote "Do it Youself" Worst customer service I ever experience. Be cautious, be careful. Poor attitude.
Description of Work: Patio ,backyard 300 plus sq.ft.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,275
Kim L.
05/2020
3.0
concrete driveways
+ -1 more
Rand and Son showed up promptly and I was thrilled to finally have the addition to my driveway completed. I had an unfortunate experience with my previous worker. He had dug out the area but would not complete the job. Rand and Son, father and son, came out and set to work. My dog made an escape from the house and ran through the concrete and I was absolutely horrified. After some chaos, the situation was under control and I apologized profusely. The dad was quite agitated at first but then said it was okay and they were able to take care of the holes my dog left in the wet cement. A couple days later I noticed some issues with the finished driveway and sent a text with some pictures that the edges were crumbly. I was not expecting such an unprofessional response. They said that it was the fault of my dog (which perhaps it was) but went on to say that they did me a favor, got the job done for 1/2 the price they would charge anyone else. The charged me $2,400. This was not a favor, this was a paid job. Quite a large amount of money. They didn't have to prep the area, it was already done. In addition to the crumbly edges, the concrete does not line up to the original driveway, there is a lip. Also the texture of the finished concrete is not smooth like my original driveway. I've asked them for a receipt THREE TIMES, and they will not provide it. I am not an unreasonable person and appreciated them coming out so promptly to take care my problem. And I could live with the imperfections of the driveway. I take responsibility for my dog. However, it was the attitude and unprofessional behavior displayed when I voiced my concerns that drove this review. I still do not have a receipt.
Description of Work: Addition to my driveway
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$2,400
Response from Rands Masonry and Son
We do apologize for the situation at hand. Your responses weren’t exactly professional either. Yes, I could’ve handled it better but when someone tells me an issue they have and I give them the reason for it ( your dog running through the fresh concrete). The dog running through the concrete diverted my time into an area that was already once complete, allowing the edges to get harder and not being able to smooth them out efficiently. We told you on site that any imperfections in the finish now is due to the dog running through it and taking away from other areas.. you agreed with this and couldn’t apologize enough. So again we apologize for your experience. As for the “favor” I put you ahead of 40 other customers who have been waiting patiently to have their work done. I felt bad because you’ve had a whole in your yard for 3 months. The price was extremely cheap for the size driveway installed. Regular doses of it being dug out and formed 90% we still had to grade, form, pour and finish. Your response to this was it doesn’t seem that hard to lay down concrete and just flatten it. That is a disrespectful remark to me and my company. So before other future customers read the review above, please understand the full story of it. Have a great day [Member Name Removed]!
Shirley C.
04/2020
5.0
concrete repair
+ -1 more
I can not say enough about Rand’s! They came out for estimate when they said. They did not require any money until project was completed. They were punctual, reasonably priced, professional and did an outstanding job!!! Beautiful work! We would definitely highly recommend Rand’s for any masonry work to our friends and family!!
Description of Work: 15 ft round patio with walkway to porch
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Laney E.
02/2020
1.0
masonry, foundation repair
+ 0 more
First of all 8 had to called them. They never bothered tmake Contact. Second the didn't bother calling me back the next day like they promised they would.
Description of Work: Brick wall needed to be repaired
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Rands Masonry and Son
I’m sorry for the inconvenience, I lost your number and was hoping you would call back again after you haven’t heard from me. Don’t hesitate to give us a call and we will figure it out. Thanks
Myrtle R.
07/2019
1.0
masonry
+ -1 more
I was communicating with this company through messaging. I told Ryan I would be in town on a certain day so we could meet to look over the job of putting in a ribbon driveway. When I got in town, I called him to let him know I was in town. He said he was busy and could not come by. He said he would call and come by on that Friday. I haven’t heard from him since and this is three days after he said he would come by. I didn’t receive as much as a message or phone call to let me know he wasn’t coming. I do not want to do business with a company who ignores customers. Thus, an F rating.
Description of Work: Ribbon driveway
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Rands Masonry and Son
I apologize for the miscommunication due to technical difficulties with my mobile device. In no way was I trying to ignore a valued customer. Again, I apologize for the inconvenience.
Frederick W.
04/2019
5.0
concrete driveways
+ -1 more
OUTSTANDING overall service. Driveway poured thicker than normal, to exact specs/dimensions. Best communications I've seen in a LONG time. Showed for work ON TIME, as promised; never late. Recommend Rand's to my friends or anyone who wants PROFESSIONAL service, on-time, at a REASONABLE price.
Description of Work: Remove asphalt; replace with concrete (driveway area)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Debbie F.
02/2019
5.0
masonry
+ -1 more
They are great in price and great service, everything was just wonderful and fast.
Description of Work: They did a stone work on our bar and
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diane D.
02/2019
5.0
masonry
+ -1 more
It was awesome. I was really satisfied with what they did, it's better than my original chimney. He was very neat and it was done on time.
Description of Work: They replaced my chimney that had been shattered by a tree.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Emily L.
02/2019
5.0
masonry
+ -1 more
Sharp, precise and beautiful stone work that added class, character and value to my home. It was more affordable, especially considering the free estimate when compared to other businesses. Randy and Ryan were very respectful and courteous, they made sure their work did not conflict with my daily routine at home. I HIGHLY RECOMMEND Rand's Masonry and Son 💯
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Service Categories
Masonry,
Concrete Pouring and Repair,
Concrete Driveways,
Foundation Repair,
Outdoor Kitchens,
Pavers and Hardscaping,
Mulch and Topsoil,
Lawn and Yard Work,
Landscaping
FAQ
Rands Masonry and Son is currently rated 3.9 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 7:00 PM
Rands Masonry and Son accepts the following forms of payment: Check
Yes, Rands Masonry and Son offers free project estimates.
No, Rands Masonry and Son does not offer eco-friendly accreditations.
Yes, Rands Masonry and Son offers a 5% senior discount.
No, Rands Masonry and Son does not offer emergency services.