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PRESTIGE HEATING & AIR CONDITIONING

Heating and Air Conditioning, Plumbing, Electrical

About us

Local, family-owned business established in 1985.

Business highlights

40 years of trusted experience
Emergency Services Offered

Services we offer

HEATING & A/C, AIR CLEANERS, FURNACES, HEAT PUMPS, AIR HANDLERS, INDOOR COILS, HUMIDIFIERS, THERMOSTATS, AIR EXCHANGERS.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.09 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
11%
3
0%
2
22%
1
33%


Rating CategoryRating out of 5
quality
2.7
value
3.2
professionalism
2.9
responsiveness
2.4
punctuality
2.6
Showing 1-9 of 9 reviews

Bernice P.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Brian J.
03/2014
4.0
heating & air conditioning/hvac
  + -1 more
The experience was good.
Description of Work: We used Prestige Heating & Air Conditioning. They replaced the heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$6,000

sherre B.
10/2012
2.0
heating & air conditioning/hvac
  + -1 more
They came out sat ,I told them I needed new float switch and freon he said he was ging to check ac and ignored what I had told him. A hour latter he said I needed a control board, and did not have the part, so we sat in the heat till monday. When he came back I insested he looked at the flot switch and he did and said it was broke ,he fixed it and ac came on,he added freon and problem was fixed.I was charged $ 875.00 for all the wasted time he spent not liesining to the customer, It could have been fixed in an hour . It did not need contrl board.
Description of Work: added freon new float switch.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$724

Marylee M.
07/2010
5.0
heating & air conditioning/hvac
  + -1 more
We called our Home Warranty Insurance and they notified Prestige Heating and Air. We I called at the start of the next day, I had called late the night before, they immediately told me the technician would be at our home that afternooon. He was here at 3 0'clock. He checked the compressor and determined that it needed a new part. He installed the new part and checked to make sure we were getting cool air, which we were. He was very quick and was gone within the hour. The technicians name was Bruce and we would definately ask for him again. We were very pleased with the service.
Description of Work: This company was assigned by our Home warranty insurance. The tecnician was Bruce. He very quickly found the part that was not opperating properly and replaced it. They came the afternoon that the call was processed. It had been (with the heat index) over 100 degrees for several days. We appreciated his promptness and professional attitude. He replaced the mfd capacitor for the compressor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Johnathan D.
10/2009
2.0
heating & air conditioning/hvac
  + -1 more
The installation seemed to be going well until they kept saying it would done at this time, then it wouldn't be. Plus when I went to pay for the work and wanted to check the A/C system, the foreman had to hook up the electricity to the air conditioner because the installers forgot to do it. Then I realized that I was supposed to get a new thermostat with the unit and it wasn't installed. They did come right out and install the new one but then tried to bill me for it. That was a hassle to get straightened out. This was not the worst part of the experience. Three months later I get a call from my tenant saying that there is a water leak in the hallway seeping up through my pergo floors. I go to check it out and find out that when the AC system was being installed they uncapped a drain line for the AC unit and didn't recap it. There were two drain lines in the closet, the active one with the old system and a capped off one that ran into the shared wall drain line that the upstairs condo also used. The installers cut the capped drain line and then used the existing drain line leaving the other one open. So, after a few months of slow water seepage that a tenant wouldn't notice unless they did work in that close, it got under my floors and ruined them. I called Prestige and they sent over a tech who took pictures and said that there is no reason for them to have cut that line. The tech informed me that he would turn the info over to his boss and I would get a call from his boss. Well, it has been about a month now and no call, and i have contacted them several times and was told by the person answering the phone that they would relay the message and I could expect a call. Still waiting. Off to fix my floors.
Description of Work: The installed a completely new A/C system in my condo with new copper tubing

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0

$4,250

Holly S.
06/2009
1.0
heating & air conditioning/hvac
  + -1 more
My home warranty company replaced my HVAC package unit in January 2002 and when I turned on the A/C in May, it didn't work. They called Prestige to fix it and I was told by the technician that the compressor was bad and they would have to order a new one to replace it. Of course, my home warranty wouldn't approve this - long story short, I was without A/C for over a month waiting on Prestige to take action with my home warranty company and/or return my calls. I finally called someone else (not involved with home warranty company) and in 5 minutes (and $50) he "jump started" the brand new EXISTING compressor, no problem. Prestige was the WORST and I would NEVER use them or recommend them to anyone else.
Description of Work: Presitge was contacted by my Home Warranty Company to repair my A/C unit, which was brand-new but not kicking on.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$60

Celeste C.
08/2008
1.0
heating & air conditioning/hvac
  + -1 more
We have used Prestige through the home warranty company for almost 2 years and our problem is STILL not fixed. One of our units freezes up and ices over during the winter. The first time they came out they said it was fixed (after the tech told me it was "normal" for units to ice over which I knew was a lie from living up north were it snowed), and it iced over again the next day. They came out again (without calling beforehand) and fixed something but leaving our unit accidentally disconnected so had to come out the next day to reconnect. A couple days later it iced over again and we called it in again and I was informed that they could not arrange to come out after 3 pm and they would not promise to call me ahead of time since I complained before when they didn't call. So I stayed home from work and waited all day (and was dismissed from my job the next day because I was new and they were mad that I was out the whole day). They unhooked both ends of the coil saying they thought the problems were in there and they would have to leave it capped and come back the next day to check. They came back and measured the levels and it was the coils and they said they would have to order a new part. I asked the tech if we could still run emergency heat and he said NO. 48 hours later I called and the part had JUST been ordered. We went a whole week without a functioning unit in the dead of winter when it was actually cold out. I called the home warranty company to launch a complaint, and Prestige answered back (after the weekend was over) that we COULD run emergency heat. We tried and nothing happened. They FINALLY came back and put in the new part. After leaving my husband went out to check and they had left the wiring both outside and under the house unsecured which is a code violation. He resecured them himself. Then of course a week later the unit iced over again. And now in summer it does not cool like it is supposed to per the manufacturers specifications.
Description of Work: HVAC unit repair.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$260

carrie B.
07/2008
5.0
heating & air conditioning/hvac
  + -1 more
The price is per year for two visits. They are very quick and responsive. I will continue to use their services in the future and would recommend them to others.
Description of Work: They do annual maintenance and repairs for our heating and AC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$300

CATHERINE B.
06/2007
1.0
heating & air conditioning/hvac
  + -1 more
They were the only vendor that I would not use again in the entire home remodeling process. I never knew when they were coming. They never showed up on time, and when they did, they had subcontracted some of the work out. The subcontractors, as well as their own employees, did not take care of our home. They tore holes where they shouldn't have, and they left their trash all over my house and yard. My contact was Todd, and I only saw him at my home one time during the entire process (even after MANY phone calls and complaints. No one was there managing the young guys that he sent. They were disrespectful and did not take any responsibility for the shabby work they were doing. I would not recommend them to anyone!! I never got an apology from anyone, only very defensive comments to my complaints. I ended up having to spend over $3,000 with my personal builder to go behind them and patch their mess.
Description of Work: They were paid to tear out the old AC system and install all new duct work and a new package system.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$9,000

    Contact information

    1244 RED BANK RD, Charleston, SC 29406

    www.americanstandardair.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Plumbing,
    Electrical

    FAQ

    PRESTIGE HEATING & AIR CONDITIONING is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    PRESTIGE HEATING & AIR CONDITIONING accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, PRESTIGE HEATING & AIR CONDITIONING offers free project estimates.
    Yes, PRESTIGE HEATING & AIR CONDITIONING offers eco-friendly accreditations.
    No, PRESTIGE HEATING & AIR CONDITIONING does not offer a senior discount.
    Yes, PRESTIGE HEATING & AIR CONDITIONING offers emergency services.
    Yes, PRESTIGE HEATING & AIR CONDITIONING offers warranties.
    PRESTIGE HEATING & AIR CONDITIONING offers the following services: HEATING & A/C, AIR CLEANERS, FURNACES, HEAT PUMPS, AIR HANDLERS, INDOOR COILS, HUMIDIFIERS, THERMOSTATS, AIR EXCHANGERS.

    Contact information

    1244 RED BANK RD, Charleston, SC 29406

    www.americanstandardair.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed